As members of the C-Suite, are we getting help to transform our companies in the new digital world?
It is a sign of leadership to know when you need help. There is plenty of help available. Digital transformation …
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Avoid the “Just Following Up” Email
None of us like to be interupted by emails that have no value. Sending one email and then resending it …
"The genius of leadership is its humanness and heart." ~Lolly Daskal
There is a lot to be said about authenticity and a leader who has real passion. Matters of the heart …
Fitbit Fends Off Apple to Retain Wearables Market Lead
Disruption is happening all over the place. 2 years ago, who would have thought wearable devices would be such a …
You’re Doing Social Wrong. Your Teenager Does It Right.
It seems that everyone is freaking out about teens abandoning social media sites like Facebook. By “everyone” I mean advertisers. …
The A, B, C, D and E’s of Marketing Engagement
Marketing is catching up to the “engagement game” and has powerful new tools to help. Will marketing automation actually lead …
The Seven Rules For Digital Business And Digital Transformation
Ray Wang of Constellation Research has some great insight about digital transformation. Here are the seven rules: Digital disruption is …
As a transformative nonprofit leader, what should you stop doing today?
I am a big fan of list of things “to stop” doing. We all have “to do” lists but we …
Use your personal smartphone for work email? Your company might take it
If you use your personal smartphone or tablet to read work email, your company may have to seize the device …
Donor Experience transformational leadership is needed and it is needed now
Leadership in the donor experience transformation world is purposeful in its approach to creating a long term sustainable change. Change …
Have we reached a digital tipping point?
Is it about our digital budget or is it about having the right strategy, people and processes in place. It …
Guest blog: Trent Ricker — How to Optimize Donor Engagement in Today’s Digital World
Today’s article comes from Trent Ricker. Trent (@TrentRicker) currently leads Pursuant as chief executive officer, where he brings more than 20 …
Is this what collaboration looks like in your organization?
Is this what collaboration looks like in your organization? The CEO and the C-Suite can set reasonable limits on what …
What should you do to start the journey of constituent experience?
The effect of everyone jumping on the constituent experience bandwagon is a slowdown in the maturation of this new business …
Leadership Is About to Get More Uncomfortable
It has never been easy to be a leader. Maybe it is tougher now than before and maybe it isn’t. …
“We all know what happens to the nail that sticks up – it gets hammered down. Nobody wants to be that nail.” ~Randy Green
We have all seen the nail sticking up. We all, pretty much, do the same thing. Our instinct is to …
How to Deliver Patient-Centered Care: Learn from Service Industries
The focus on “the customer” takes many forms, depending on the type of business you run. If you are in …
Do we have the courage to create stunning donor experiences?
Compassion is a huge thing as a nonprofit leader. That it is lacking in so many cases in the corporate world …
Why are we dis-engaging from social media?
It can all get overwhelming. Too many friends say irrelevant things. Too many company pages trying to sell stuff no …
Want to Boost New Donor Acquisition Online?
We all need new donors. Many of the traditional ways, direct mail or peer to peer fund raising are showing …
What is the secret sauce for delivering in the new digital world and transform our businesses into digital businesses?
In our new digital world, we know we know we need to be fast and agile. It also helps to …
How to Build an Online Cult of Customers
Speaking at Inc.’s GrowCo conference in New Orleans, Baratunde Thurston shared tips on how businesses can use personal stories online …
What is your mobile strategy?
According to Latha Maripuri, Director of IBM Mobile and Security Services, “mobile technology has unquestionably changed how we interact in …
7 things we know about a journey to change and transformation of the donor experience
We are on a hero’s journey for your nonprofit. We have a passionate desire to learn how to harness disruption and innovate …
What is our strategy for customer experience continuous improvement?
Customer experience excellence requires an approach that focuses on continuous improvement. This starts with a strategy that supports a goal …
8 questions to ask around nonprofit donation thank you’s and the donor experience
Thanking donors, personally, seems like a no-brainer. In many circles, for “lots of good reasons”, it isn’t actually done well. …
5 implications of the 2015 Millennial Impact Report for nonprofits
The 2015 Millennial Impact Report is out. It is well worth the time to read it. There are some important …
“Starting your resume with blah and ending with an obvious bit of boilerplate does no one any good.” ~Seth Godin
This is an amazing insight. Think of anything, not just a resume. What about the response to the RFP? What …
Customer Experience Update for July 23, 2015
How to Measure the Impact of Your Content Marketing – Many resources remind you constantly of the importance of developing and …
Focus our changes on donor engagement and not technology
We all know it. We all hear it. Leadership loves to talk about change. Employees love to ignore it. Talk …
Customer Experience Rooms: What Are They? Should Your Company Create One?
Looking to build a customer centric culture? With enough resources, it may worth looking at building a customer experience room.
Are there risks to mobile CRM?
There’s no stopping the mobile CRM revolution, but those who rush into it headlong with an eye only to the …
How game theory and Russell Crowe inspired an unusual fundraising startup – Guest blog by Simona Weinglass
Guest blog article by Simona Weinglass I’m an old-school journalist who recently decided to pivot into high-tech. I work in high-tech …
The only thing worse for a marketer than giving fundraisers no leads, is giving them bad ones
In our wonderful world of fund raising, we need plenty of high quality leads. What do we know about the …
What is at stake in transforming the donor experience?
Stake, tr. Verb. To risk; at stake. In jeopardy. What is at stake? I have been thinking about this as …
Do Mobile Phones Make Us More Productive?
We have that look. We are being productive. Are we? Not all the time. We are playing games. We are …
New research suggests chief digital officers are no flash in the pan
We have seen a dramatic rise in the number of companies that have created a role for a Chief Digital …
What is the return on the investment in the stunning for the donor experience?
There comes a time where we have to make a decision. What will we invest in to make the donor …
When Was The Tipping Point For Customer Experience? It Looks Like It Started “Tipping” In 2010!
When Was The Tipping Point For Customer Experience? It Looks Like It Started “Tipping” In 2010! Harley Manning’s Blog – Harley serves …
OPM makes new promises to protect hacked employees. How confident are you that they can or will?
If you work for the Federal government, this is your worst nightmare. Your social security number is no longer secure …
Hirable like me?
Most managers would like to think they base their hiring decisions on candidates’ skill. But new research suggests that once …
Donor Experience Transformation won’t be easy. In fact, it will be hard!
So many times, transformation into a donor focused world is framed as a no brainer. We feel like idiots that …
What is the real cost of email?
Tom Cochran believes that email is the most abused method of communication in every office environment. And the widespread perception …
5 strategies to consider on what to do about the “shiny, new toy”
There is a shiny, new toy available. It isn’t your toy. What do you do? You need your own strategy …
Donor experience transformation requires being focused
In addition to being obsessed about the donor experience, the other essential ingredient to nonprofit success in transformation are efforts …
4 key steps to improve your nonprofit Digital Community Building?
As a digital nonprofit executive, you’ve decided that communities and social media are an important strategy. With so much to …
Why Executives should care about Master Data Management (MDM)
Do you struggle keeping 2 or more sources of data up to date with name changes, address changes, email updates, …
"The best advice that I can offer you is to learn the language of the C-Suite when making the case for what it is you believe is the right thing to do." ~Brian Solis
You have a passion for the customer. You know that improving the customer experience will make a difference. That is …
Are you leveraging the power of your influential nonprofit followers on social media?
Every nonprofit is on Facebook and Twitter. Everyone is posting compelling content. That is the baseline in our digital world …
Why Donor Experiences should be intentional
As a digital nonprofit executive, design is important. What is being asked for is important but the experience the donor …
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