Are you being left out?
Fear is real and we don’t know sometimes the grip it can have on us. I hadn’t thought of this, …
Tag Archives: Social Media
Is the customer experience meaningful on social media?
Is the customer experience useful on social media or is it just a bunch of disjointed interactions? Is our design …
What to know about how to use social media.
Robert Hunt leads business leaders through Peer to Peer Advisory Groups, provides them Executive Coaching, and Leadership Development sessions. He …
Are you riding the social media bullet train?
It is a full scale social revolution. So some questions: Do you have accounts on all the current social media? …
How Jack Dorsey plans to change Twitter
In an effort to make Twitter a healthier place, CEO Jack Dorsey said the company is looking to change the …
Is it possible to be too connected in this digital age?
How often does the social media monster swallow you whole? More than you may think, according to Red e App, …
Now is the time for members of the C-Suite to get active, develop your “social voice” and begin connecting
There is a fast growing perception that your nonprofit’s CEO and C-suite leaders will be active on social media. The media …
Facebook’s reputation is sinking fast
Facebook’s reputation took a long dive over the past year, staggering under an avalanche of controversies, a new Harris Poll …
What are three things to do with social media, social marketing, today.
This is interesting. It also seems fundamental. I am sure way to many of us are guilty of “believing the …
Now would be the time to rethink your social media strategy
So you’ve jumped into social media as a part of your digital marketing and customer strategies. Now would be the …
How easy is it to change channels in nonprofit fundraising and development?
The Blackbaud Institute of Philanthropic Impact’s 2018 report, Next Generation of American Giving, gives insight into how people are using these channels …
Will technology save you?
Will technology save you? Not likely. It can help change your business into becoming more digital but without a passion …
Social Media & Content Are Top Priorities for Marketers
Social Media & Content Are Top Priorities for Marketers — “Marketing in the digital world has come a long way from …
The customer has spoken: Every employee must be socially engaged
It doesn’t matter what industry you’re in or what position employees hold in your organizational hierarchy. It doesn’t matter if …
How You Need to Change Your Social Media Strategy
What Makes Successful Social Content? First of all have a goal that is measurable, as having a goal is critical …
Facebook has yet again changed the algorithm behind its news feed. What does that mean for online publishers?
Facebook has yet again changed the algorithm behind its news feed to the effect that its users will see more …
Social Media is about the customer, not us
We all know that the social media scene is shifting fast. What we may think is a trend may have …
Twitter Struggles to Reignite Its Growth Engine
“When Twitter reported its first quarter earnings this week, those who had hoped that the company finally found a way …
Is the connected donor distracted or engaged?
We see it every day. We are at an event and someone holds up their phone to video or take …
Is there a ROI to Social Media?
We have all tried to justify our investment in Social Media. Is it time to move on from that notion? …
The problem with Facebook is?
Facebook is a complex ecosystem of individuals, creators, brands and advertisers. The problem is the only way Facebook has found …
How Social Media is changing business in an open and collaborative world
Social media isn’t going away. It is the way of the new world and empowered employees. Employees want a more …
10 Facebook features to watch in 2016
Facebook continues to expand its services. It is hard to keep up with it all. It has stiff competition on …
Digital Transformation Requires Constant Innovation
We are all hearing the drumbeat about digital transformation. It is all the rage. So what is it and why …
Janna Finch on fundraising and donor management software
Recently I caught up with nonprofit researcher Janna Finch of Software Advice, a company that provides online research and reviews for …
What’s the Future of Customer Service? Ask Salesforce
What is the state of customer service? How you doing with customer service via mobile devices? What about you ability …
You’re Doing Social Wrong. Your Teenager Does It Right.
It seems that everyone is freaking out about teens abandoning social media sites like Facebook. By “everyone” I mean advertisers. …
What should you do to start the journey of constituent experience?
The effect of everyone jumping on the constituent experience bandwagon is a slowdown in the maturation of this new business …
5 implications of the 2015 Millennial Impact Report for nonprofits
The 2015 Millennial Impact Report is out. It is well worth the time to read it. There are some important …
What is the real cost of email?
Tom Cochran believes that email is the most abused method of communication in every office environment. And the widespread perception …
4 key steps to improve your nonprofit Digital Community Building?
As a digital nonprofit executive, you’ve decided that communities and social media are an important strategy. With so much to …
Are you leveraging the power of your influential nonprofit followers on social media?
Every nonprofit is on Facebook and Twitter. Everyone is posting compelling content. That is the baseline in our digital world …
Is Twitter just for people who like to say what they ate for lunch?
Is Twitter and social media just for people who like to say what they ate for lunch? Is it a …
Our donors are empowered and we can’t control that
Donors are absolutely empowered through technology now. That means our donors are as well. It has happened and it is …
Can you eliminate the need for email?
With some careful application of social media tools, could you actually eliminate the need for email? Luis Suarez, who works …
What’s Your Organic Reach on social media? Does it matter anymore?
Huge shifts are occurring in how to reach consumers in social media. The bias of the algorithms has clearly shifted …
Customer experience trend: The rise of text analytics
Companies are learning that some of the richest insights from customers come from unstructured content like comments on surveys, calls …
The average person spends the majority of his or her time using only a handful of apps. Will yours be one of them?
While mobile apps won’t solve everything, consumer expectations about their utility is moving fast. Now is the time to fine …
Crossing the Innovation Chasm. Does CIO stand for Chief Innovation Officer?
This is a great question. What does CIO stand for? Imagine a business world where the CIO stood for Chief …
Trends to watch to stay on the disruptive edge of digital business
There is no doubt technology is disrupting the traditional business models. Customers are in charge and they are plugged in. …
Do you suffer from Social Media FOMO?
Fear is real and we don’t know sometimes the grip it can have on us. I hadn’t thought of this, …
How did being on-line change things for you as a digital executive so far this year?
We are all online now more than ever. So how did being online change things for you this year? Here …
The mobile war, transforming customer expectations and business capabilities …
John Colony, CEO of Forrester Research has a great blog article about the The Mobile War. Written in October of 2012, it …
How does the customer experience look on social media?
Is the customer experience useful on social media or is it just a bunch of disjointed interactions? Is our design …
Guest Blog: Robert Hunt — The proper use of social media
Robert Hunt is the Owner of Hunt Consulting DFW and is a Marketing Leader and Business Development Professional with over …
How has being digital changed the world of marketing and sales?
We know it has happened. The world of traditional sales and marketing is changing. Some of what we were trained …
It is a social revolution. And it isn’t going away.
It is a full scale social revolution. So some questions: Do you have accounts on all the current social media? …
How often does the social media monster swallow you whole?
How often does the social media monster swallow you whole? More than you may think, according to Red e App, …
Who drives more traffic to content, Facebook or Twitter?
This one surprised me a little. While I would have thought Facebook would have an advantage, I would not have …
Why tracking prospects from social media contacts is fundamental?
This is interesting. It also seems fundamental. I am sure way to many of us are guilty of “believing the …
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