Project Management: Managing Expectations
As a project manager, you are responsible for delivering results that meet the expectations of your stakeholders. But how do …
Category Archives: Process
Every Leader Has Flaws. Don’t Let Yours Derail Your Strategy.
The effects of a leader’s personality on an organization’s culture have been long understood. But some personality flaws have a …
Seeing the continuum
Check this out via Seth Godin. Always great insights. It’s so much easier to see and process the world if …
Will our culture propel or kill new ideas?
The pace of business continues to change and move faster and faster. That is clear and it requires that we …
New Advances in Video Interviewing
Here is some great insight from David Creelman. David is CEO of Creelman Research, is a globally recognized thinker on …
Three Simple Guidelines For Goal Setting
Steve Silver is the Forrester Research VP, research director for the sales operations strategies practice, Steve manages and sets the …
8 Email Etiquette Tips – How to Write Better Emails at Work
Learning the unspoken rules for writing professional emails can improve how competent you appear in the eyes of colleagues. 00:00 …
Do scoreboards help you establish if you are winning or not?
Scoreboards help you establish if you are winning or not. When you have clear goals (lagging indicators) and strategies (leading …
Is your business about to get left behind?
Brian Solis nails it. This isn’t time to react. This is the time to lead. Now is the time to …
Customer Engagement: Beyond Personalization to Hyper-Personalization
Here is some great insight from Annette Franz. Annette is founder and Chief Experience Officer of CX Journey Inc. …
Is it a question of the facts?
Will technology save you? Not likely. It can help transform you but without a passion for amazing experiences that customers …
Will we see the joy in the love of the work itself?
This is invaluable. This perspective, regardless of what your boss thinks, is worth its weight in gold. Work is a …
How do we frame our future?
Stake, a transitive verb. To risk; at stake. In jeopardy. What is at stake? I have been thinking about this …
Are we thinking “mobile first” when it comes to finding the best talent?
Here is an interesting trend to look at and get on top of. I must admit I hadn’t thought about …
Digital Transformation in 2021 and Beyond
Salesforce executives shared their 2021 predictions for the future of work, digital transformation, and business innovation. While there will always be unknowns, …
Five essential tools for post-Covid CMOs
Chief Marketing Officers (CMO’s) need robust tools to do their job effective. Here is a great summary 5 categories along …
How important is the grounding of goals within a time frame, giving them a target date?
The fifth criterion for SMART goals stresses the importance of grounding goals within a time frame, giving them a target …
“In preparing for battle, I have always found that plans are useless, but planning is indispensable.” ~Dwight Eisenhower
Woody Hobbs is an experienced executive who has served as CEO of several information technology companies and also as a …
29 data-driven ways to improve employee engagement
How much coffee does it take to your team to make it to the end of the day? If cup …
Is governance needed for a good content strategy?
As digital executives, we all start many initiatives. It is also true that some lose steam. Some for a reason …
Quality, effort and building good systems
This is right on target. Most of the time we forget about the value of good processes, systems and checklists. …
What are the first steps of a digital change strategy?
There are some things we should frame as first things first. When thinking through digital change it helps to clearly …
Digital business change and the customer experience
You are going to have a lot of digital change initiatives and projects going as you accelerate the pace of …
The journey to a digital business and the scary issue of change
You are becoming a digital business. You are on a journey. One thing is clear. It is very clear. Many …
The elephant in the room is making a mess
There is an elephant in the room. It has been there for a while and everyone knows it. It doesn’t …
Want to better understand customers? Do less quantitative and more qualitative research.
We all want to understand our customers better. Many, if not most of us, have moved to some type of …
Unifying donor data and creating actionable insight
Even 2 pieces of unified data is more powerful than one. Having a plan for the most valuable sources and …
Should We Have This Meeting? (Infographic Decision Tree)
So many corporate employees spend their workday bouncing from meeting to meeting. In many organizations, the de facto method of …
Is Donor-Centric Real or a Unicorn?
There is a lot said and written about being donor-centric and the donor experience. I am one of those who …
Einstein’s Secret to Amazing Problem Solving (and 10 Specific Ways You Can Use It)
The definition of the problem will be the focal point of all your problem-solving efforts. As such, it makes sense …
From stunning Moments of Truth to amazing journeys
From stunning Moments of Truth to amazing journeys, the focus on the complete customer experience is critical. Touch points are …
Am I ready for disruption?
Am I ready? Am I ready for someone else to disrupt my company? Can we disrupt ourselves? These are essential questions for …
Why is marketing integration critical to the digital experience at the contact center?
We know we have silos. We know they are not useful. As leaders, we must insist the customer service (the …
Waiting for the right time? Don’t wait. The time will never be just right. Finish it up today!
Waiting … Waiting some more …. Will the time be right today? Who knows for sure. Let’s get it done …
Have we reached a digital tipping point?
Is it about our digital budget or is it about having the right strategy, people and processes in place. It …
How to explain architecture and governance in 2 sentences
I love simplicity. Sometimes we just make things too difficult to understand. This quote simply explains architecture (and why it …
Should you add things to your to-do list you’ve already done, just to cross them off?
I am a fan, to some extent, of to-do lists. I know of people who add things they’ve already done, …
How can we build a culture of learning?
As leaders we should be about the process of learning all the time. Creating a learning culture is not always …
Disruption trend: Are you agile enough?
In a disruptive world, as a digital executive focused on your customers, you need to ask this question of yourself …
Is your nonprofit CRM fund raising system broke or are you lacking a strategy that can be executed?
This is definitely worth the read. Tough questions need to asked. Is technology the failure or is it a failure …
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