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Digital Business

~ The Journey to Creating Amazing Customer Experiences

Tag Archives: Governance

Is governance needed for a good content strategy?

January 2, 2019

As digital executives, we all start many initiatives. It is also true that some lose steam. Some for a reason …

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All Boards Need a Technology Expert

September 24, 2015

It is striking that most Boards of Directors have little to no members who have expertise in technology. As technology …

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How to explain architecture and governance in 2 sentences

May 29, 2015

I love simplicity. Sometimes we just make things too difficult to understand. This quote simply explains architecture (and why it …

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How to drive innovation and deliver results

September 25, 2014

Here are some great ideas and a cool infographic from CDS Global on how to drive innovation. Stop Start Try …

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How do you create a sustainable content strategy?

June 13, 2014

As digital executives, we all start many initiatives. It is also true that some loose steam. Some for a reason …

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Top Posts & Pages

  • “If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.” - Jeff Bezos
  • Larry Ellison's Top 10 Rules For Success
  • Every Leader Has Flaws. Don’t Let Yours Derail Your Strategy.
  • Einstein's Secret to Amazing Problem Solving (and 10 Specific Ways You Can Use It)
  • The new world of sales and marketing.

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Tags

CultureCustomer ExperienceDigitalDigital BusinessDigital TransformationDonor ExperienceFacebookFaith at WorkForrester ResearchGuest BlogJesusLeadershipMobileNonprofitPeopleSeth GodinSocial MediaStrategyTechnologyTransformation

Top Posts & Pages

  • “If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.” - Jeff Bezos
  • Larry Ellison's Top 10 Rules For Success
  • Every Leader Has Flaws. Don’t Let Yours Derail Your Strategy.
  • Einstein's Secret to Amazing Problem Solving (and 10 Specific Ways You Can Use It)
  • The new world of sales and marketing.
  • Customer Experience Maturity Model
  • Guest Blog: Andrew Jackson (BravoTECH) - Candidates Have a Shelf Life
  • Guest Blog: Mike Capone -- Creating and Empowering a Mobile Workforce
  • "In 2013, 66% of consumers switched brands or business due to poor customer service, a 4% increase on the previous year." ~Accenture
  • 8 questions to ask around nonprofit donation thank you's and the donor experience

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