What to do if you are Overloaded
How to address the challenge of managing overwhelming workloads when delegation is not feasible, either because tasks cannot be delegated …
Category Archives: Strategy
How to transform your organization.
If you want to thrive in today’s volatile and uncertain business environment, you need to transform your organization and reinvent …
Are You a Difficult Person to Work For?
In looking back at my career, I know I could be a difficult manager to work for. Demanding. Grand expectations. …
The 2021 State of Digital Transformation: “Transformations led by the CEO are more successful than those led by other positions.” ~Altimeter
In this year’s State of Digital Transformation report from Altimeter, their goal is to identify the key differences between the …
Will our culture propel or kill new ideas?
The pace of business continues to change and move faster and faster. That is clear and it requires that we …
“There is an interesting intersection between risk management and innovation that emerges in the CMO-CIO interface.” ~Gene Morphis
When CMOs and CIOs collaborate, the relationship puts the business at a competitive advantage. Technology provides the muscle to make …
BeyondTrust Builds a Culture of Learning and Leadership at Scale with Frontline Leader Impact
BeyondTrust, a cyber-security company and the worldwide leader in Privileged Access Management (PAM), wanted to build and reinforce a culture …
Disruption is waiting around the corner. Speed is of essence. Delay is not useful.
Disruption is waiting around the corner. Speed is of essence. Delay is not useful. Now is the time to have …
Are you mobile friendly for a range of mobile devices?
As a digital executive, you know there is always something to get on top of. The mobile world is moving …
Do scoreboards help you establish if you are winning or not?
Scoreboards help you establish if you are winning or not. When you have clear goals (lagging indicators) and strategies (leading …
5 Questions Boards Should Be Asking About Digital Transformation
Here is some great insight from by Celia Huber, Alex Sukharevsky and Rodney Zemmel from McKinsey. The CEO of a large …
Why is there no balloon any longer?
This a great question from Seth Godin. Particularly appropriate for marketers but also important to be understood by the digital …
How important is information security to a companies digital change initiatives?
There are a number of critical components to becoming a digital organization. Five to consider are: Customer-centricity Business process optimization …
Are we really taking cyber-security seriously?
Traditionally, the fundamental focus of the Enterprise has been to preserve and expand its value through “classic Assets” as reflected …
Will the “anywhere office” survive the demise of COVID?
COVID threw many people into working from home with no preparation. Sometimes it seems to have worked well. Others perhaps …
Should leaders advocate for “the facts” and “a vision”?
This happens way too much. It clearly isn’t helpful to deny the facts. It is also important to actually know …
Top 10 Web Development Trends to focus on now.
Here is a great overview of trends to focus on in web development. They all may not apply to you …
What is it like to be a digital executive?
We are all online now more than ever. It is never-ending. Working from home has made invasive. We have no …
Are we ignoring what it takes to be successful?
This makes a lot of sense. Many times, we focus on what we are good at but ignore essential items …
Are Your Managers in Sync with Your Change Strategy?
Are Your Managers in Sync with Your Change Strategy? “A few years ago, we noticed something curious: Successful business transformations were …
Is employee engagement a top of priority?
Employee engagement is foundational to customer engagement. It is highly unlikely that an employee who hates their job or who …
What is your strategy for connected customers?
We are beginning to think about engagement in terms of is it social or is it mobile? If our company …
How important are great employee experiences in our digital world?
Our people create the experience, whether it is digital or in person. We can’t separate the employee experience from the …
Is it a question of the facts?
Will technology save you? Not likely. It can help transform you but without a passion for amazing experiences that customers …
What’s a customer worth over the time you have a relationship with them?
In the world of marketing and the customer experience, there are two things worth knowing. The Digital Executive knows the …
Can we Slow Down and Write Better Emails?
So many of our exchanges today happen in written (or typed) form — think email, text, IM — meaning that …
Do You Have Boss Who Just Can’t Say No?
This is a real issue for most of us. Here is some insight from Joan Garry. Joan began her career …
Are you a global company yet?
You are a global company. Do you act like it? Your audience is 4.66 billion potential customers. You have international …
Omnichannel personalization at scale
A number of years ago, omnichannel was the big idea. It still makes sense. Unified data and a unified experience is …
How to Plan Your Life When the Future Is Foggy at Best
We all have our plans. They do not always pan out the way we think they will. Here is a …
Take Security To The Zero Trust Edge
Forrester has long advocated for the Zero Trust model. It is an effective framework. Senior executives ought to look at …
Algorithms, do they give or do they take?
We are the system. Algorithms are not going away. We need to build them correctly. Consider this from Seth Godin. …
Does love and caring make a difference to our customers?
This is almost invaluable: And leave it up to Seth Godin to say it. People (and customers) know when we care …
Is it worth our time to do the work?
We’ve all been there. Whether it is said explicitly or not, the clear message of the project is “I’ll know …
How to Stop Overthinking Everything
Overthinking and not making a decision can be crippling for leaders. Melody Wilding, LMSW is an executive coach and author of Trust Yourself: …
Check out the “Excellence Now Campaign”
I am a big fan of Tom Peters. This looks very interesting. Tom is coauthor of In Search of Excellence—the book …
Digitization, Digitalization, Digital Transformation – A Stake in the Ground
Does the Corona-crisis accelerate digital transformation? Looking at the definitions of digitization, digitalization, and digital transformation, the answer is a clear …
A simple 2 x 2 for choices
Here is some great insight from Seth Godin. Our life is filled with projects. We invest time, effort or money, …
My Manifesto: Experience Matters [Bruce Temkin]
From Bruce Temkin: In September 2007 I published my initial manifesto: Great Customer Experience Is Free. I still fully believe in …
What Happens When Your Career Becomes Your Whole Identity
It happens way to easily. It is a slippery slope. Too many of us go down this path. Here is …
Reflecting On 6 Principles Of Success | Lessons from Bruce Temkin over the last decade or so of building a successful business, creating a world-wide association, and nurturing the CX movement.
From Bruce Temkin. This is am amazing summary well worth taking to heart as a roadmap to success. Given the …
Where is your organization chart taking you?
You have to love this funny chart but also Seth Godin’s great questions in his blog. Is it because it …
Do leading indicators produce the results you want to achieve?
SMART goals are very important. They set the direction and tone. How they will be achieved (strategy) is equally, if …
Is even 2 pieces of unified data more powerful than one?
Even 2 pieces of unified data is more powerful than one. Having a plan for the most valuable sources and …
Does past performance guarantee future results?
Let’s start with the facts. In a 10-year study of 1,500 corporations with the biggest market caps, three noted business school professors …
Who will lead the digital charge in our company? Who will be the champion and evangelist?
Many of us face interesting questions. The are, at the core, questions of leadership. Who will lead the digital charge …
Do we have a workforce computing strategy that enables the business goals?
Is hope a good strategy? For many of us in business, it seems to be on some days. We can …
How to adapt to not only react but lead customer experiences before they fall to digital darwinism.
Jon Swartz is a veteran technology reporter based in Silicon Valley currently covering emerging and disruptive tech at USA Today. …
Is it the end of business as usual?
Change is tough. We know we need to but can we really do it? Have we reached the end of …
Are you inspired by technology or overwhelmed?
We all know it. We all hear it. Leadership loves to talk about change. Employees love to ignore it. Talk …
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