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Digital Business

~ The Journey to Creating Amazing Customer Experiences

Category Archives: People

What to do if you are Overloaded

April 18, 2025

How to address the challenge of managing overwhelming workloads when delegation is not feasible, either because tasks cannot be delegated …

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A Strong Purpose: Making Your Company a Magnet for Talent

November 11, 2023

To find and make the most of talent, companies need to be good at five disciplines: Strategic hiring: Hire people …

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Project Management: Managing Expectations

October 26, 2023

As a project manager, you are responsible for delivering results that meet the expectations of your stakeholders. But how do …

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Are You a Difficult Person to Work For?

January 23, 2023

In looking back at my career, I know I could be a difficult manager to work for. Demanding. Grand expectations. …

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Every Leader Has Flaws. Don’t Let Yours Derail Your Strategy.

October 4, 2021

The effects of a leader’s personality on an organization’s culture have been long understood. But some personality flaws have a …

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Are we back to the Peter Principle?

September 28, 2021

We’ve all been there. We have an amazing mid manager. They really get results. We promote them. They crash and …

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BeyondTrust Builds a Culture of Learning and Leadership at Scale with Frontline Leader Impact

August 29, 2021

BeyondTrust, a cyber-security company and the worldwide leader in Privileged Access Management (PAM), wanted to build and reinforce a culture …

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How important is compassion as a leader?

July 3, 2021

Compassion is a huge thing as a leader. That it is lacking in so many cases today is stunning. We hear …

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Are you being left out?

June 13, 2021

Fear is real and we don’t know sometimes the grip it can have on us. I hadn’t thought of this, …

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Where are the walls now to your office?

June 7, 2021

We have moved to an “open world”. This is not just a pandemic related issue. This has been happening for …

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What is it like to be a digital executive?

May 29, 2021

We are all online now more than ever.  It is never-ending. Working from home has made invasive. We have no …

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Training can deliver the sustained revenue growth you are looking for. But not on its own.

May 14, 2021

Here is some great insight on the value of training. It is from Mark Wills at EnablingUS Pte Ltd. Mark helps business and …

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Establish, Scale, And Evolve Your Customer Experience Culture Work Practice

May 8, 2021

Here is some great research from Forrester. I am a big fan of theirs. Paying attention to the culture is …

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Are Your Managers in Sync with Your Change Strategy?

May 2, 2021

Are Your Managers in Sync with Your Change Strategy? “A few years ago, we noticed something curious: Successful business transformations were …

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Is employee engagement a top of priority?

April 20, 2021

Employee engagement is foundational to customer engagement. It is highly unlikely that an employee who hates their job or who …

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Our Work Is Our Worship: One Woman’s Faithfulness in the Little Things

April 18, 2021

Here is some great insight on work and worship. John Stonestreet is President of the Colson Center for Christian Worldview, and …

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Is it a question of the facts?

March 29, 2021

Will technology save you? Not likely. It can help transform you but without a passion for amazing experiences that customers …

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What’s a customer worth over the time you have a relationship with them?

March 27, 2021

In the world of marketing and the customer experience, there are two things worth knowing. The Digital Executive knows the …

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Can we Slow Down and Write Better Emails?

March 25, 2021

So many of our exchanges today happen in written (or typed) form — think email, text, IM — meaning that …

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What to know about how to use social media.

March 23, 2021

Robert Hunt leads business leaders through Peer to Peer Advisory Groups, provides them Executive Coaching, and Leadership Development sessions. He …

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Do You Have Boss Who Just Can’t Say No?

March 21, 2021

This is a real issue for most of us. Here is some insight from Joan Garry. Joan began her career …

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Designing for Digital-First Customers: Focus on Experience as a Driver for Breakthrough Innovation

March 10, 2021

Brian Solis has great insight on experience design. Brian is Global Innovation Evangelist at Salesforce, the global leader in Customer …

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Make Time for Small Talk in Your Virtual Meetings

March 8, 2021

The move to all Zoom can miss the normal human interactions we enjoy in face to face meetings. Sometimes it …

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Will we see the joy in the love of the work itself?

March 6, 2021

This is invaluable. This perspective, regardless of what your boss thinks, is worth its weight in gold. Work is a …

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How do we frame our future?

March 5, 2021

Stake, a transitive verb. To risk; at stake. In jeopardy. What is at stake? I have been thinking about this …

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Are we listening to our customers?

March 4, 2021

Have you ever felt like you’re talking, but nobody is listening? Here’s Julian Treasure to help you fix that. As the …

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Does love and caring make a difference to our customers?

February 25, 2021

This is almost invaluable: And leave it up to Seth Godin to say it. People (and customers) know when we care …

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Stop Making Excuses for Toxic Bosses

February 8, 2021

I imagine we have all experienced this at one time or another. It is, in fact, very toxic. We know …

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5 Ways To Motivate Your Remote Team

February 4, 2021

We are in the middle of huge changes in how we work. How do we keep everyone motivated? Here are …

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Jeff Bezos stepping down as Amazon CEO, will become executive chairman 

February 2, 2021

Amazon founder Jeff Bezos is stepping down as CEO of the e-commerce giant, the company said in a surprise announcement on Tuesday. Bezos …

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The Best Ways Leaders Promote Happiness 

January 11, 2021

Here is some great insight from Lolly Daskal about our responsibility as leaders. We all want employees to be happy …

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My Manifesto: Experience Matters [Bruce Temkin]

February 27, 2020

From Bruce Temkin: In September 2007 I published my initial manifesto: Great Customer Experience Is Free. I still fully believe in …

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Are You Pushing Yourself Too Hard at Work?

January 5, 2020

Here is some great insight we all should pay attention to in our lives. God rested on the 7th day. …

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What Happens When Your Career Becomes Your Whole Identity

December 27, 2019

It happens way to easily. It is a slippery slope. Too many of us go down this path. Here is …

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Don’t Be Afraid to Disagree in a Job Interview

November 25, 2019

Should you disagree in a job interview? When you’re interviewing for a job, you typically have one primary goal: impress the …

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Where is your organization chart taking you?

May 27, 2019

You have to love this funny chart but also Seth Godin’s great questions in his blog. Is it because it …

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How to Make Hot Desking Work for Your Small Business

May 23, 2019

Just like humans outgrow their clothes, expanding businesses outgrow their workspaces. Finding the right size office for your company can …

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Does past performance guarantee future results?

May 6, 2019

Let’s start with the facts. In a 10-year study of 1,500 corporations with the biggest market caps, three noted business school professors …

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Being the Boss: The 3 Imperatives for Becoming a Great Leader

May 3, 2019

Linda A. Hill and Kent Lineback, authors of “Being the Boss: The 3 Imperatives for Becoming a Great Leader,” describe …

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Who will lead the digital charge in our company? Who will be the champion and evangelist?

April 26, 2019

Many of us face interesting questions. The are, at the core, questions of leadership. Who will lead the digital charge …

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Is turnover more than a rare occurrence in your organization?

April 19, 2019

Today’s guest blog is from Andrew Jackson. Andrew has spent the last 30 years building and managing technical service companies.   …

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Is it possible to be too connected in this digital age?

April 11, 2019

How often does the social media monster swallow you whole? More than you may think, according to Red e App, …

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Is the big deal understanding the connected generation?

April 10, 2019

What qualifies as digital alienation for the CIO and the digital executive? Is it about “age” or is about being …

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Does breaking jobs into tiny pieces yield better, faster, cheaper work — and greater flexibility for employees?

April 9, 2019

Tom Malone, professor at the MIT Sloan School of Management and author of the HBR article “The Age of Hyperspecialization,” …

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How customer focused are our employees on any given day?

April 8, 2019

Being customer focused is about how engaged our employees are on any given day. Engaged employees lead to engaged customers. …

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4 Reasons Good Employees Lose Their Motivation

April 5, 2019

The employee experience and employee engagement is a huge issue related to the customer experience. Unengaged employees have a direct …

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Are you inspired by technology or overwhelmed?

April 3, 2019

We all know it. We all hear it. Leadership loves to talk about change. Employees love to ignore it. Talk …

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What does innovation look like?

March 28, 2019

Below is a guest blog from Rick Johnston. Rick is consultant for multiple nonprofit organizations; interested in providing digital strategy …

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Have employees gone through some “training,” but are never “trained”?

March 26, 2019

Is it about checking the box called training or is about learning? It is actually about both but many times …

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What should I stop doing today? My new to do list!

March 25, 2019

I am a big fan of list of things “to stop” doing. We all have “to do” lists but we …

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Top Posts & Pages

  • “If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.” - Jeff Bezos
  • Larry Ellison's Top 10 Rules For Success
  • Every Leader Has Flaws. Don’t Let Yours Derail Your Strategy.
  • Einstein's Secret to Amazing Problem Solving (and 10 Specific Ways You Can Use It)
  • The new world of sales and marketing.

Tags

AgileAgilityCultureCustomerCustomer ExperienceCustomer FocusCustomer ServiceDataDigitalDigital BusinessDigital TransformationDonorDonor ExperienceEmployee EngagementFacebookFaith at WorkForrester ResearchGuest BlogInnovationJesusLeadershipMarketingMobileNonprofitPeopleSeth GodinSocial MediaStrategyTechnologyTransformation

Recent Posts

  • What to do if you are Overloaded
  • Joy — The Radiant Force
  • The Lantern in the Storm | A Fictional Short Story
  • The Unshakable Strength of Humility
  • The Pillar of Truth

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Tags

CultureCustomer ExperienceDigitalDigital BusinessDigital TransformationDonor ExperienceFacebookFaith at WorkForrester ResearchGuest BlogJesusLeadershipMobileNonprofitPeopleSeth GodinSocial MediaStrategyTechnologyTransformation

Top Posts & Pages

  • “If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.” - Jeff Bezos
  • Larry Ellison's Top 10 Rules For Success
  • Every Leader Has Flaws. Don’t Let Yours Derail Your Strategy.
  • Einstein's Secret to Amazing Problem Solving (and 10 Specific Ways You Can Use It)
  • The new world of sales and marketing.
  • Customer Experience Maturity Model
  • Guest Blog: Andrew Jackson (BravoTECH) - Candidates Have a Shelf Life
  • Guest Blog: Mike Capone -- Creating and Empowering a Mobile Workforce
  • "In 2013, 66% of consumers switched brands or business due to poor customer service, a 4% increase on the previous year." ~Accenture
  • 8 questions to ask around nonprofit donation thank you's and the donor experience

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