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~ The Journey to Creating Amazing Customer Experiences

Tag Archives: Nonprofit

Blackbaud Institute Releases Charitable Giving Report

February 25, 2019

Blackbaud has announced the release of the Charitable Giving Report by the Blackbaud Institute for Philanthropic Impact™. The seventh annual …

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Is customer experience just for the private sector? What about nonprofits?

October 17, 2018

Customer centricity and customer experience is often associated with steps that companies in the private sector can take to build …

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How easy is it to change channels in nonprofit fundraising and development?

July 19, 2018

The Blackbaud Institute of Philanthropic Impact’s 2018 report, Next Generation of American Giving, gives insight into how people are using these channels …

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Ebook: 6 Fundraising Strategies from Nonprofit Trailblazers

June 21, 2018

Fundraisers wear many hats. In addition to making sure you can raise more resources year after year, you have to …

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Do you have an innovators heart for your nonprofit mission? Where is the sense of urgency about the donor experience?

May 4, 2018

There is a gap that is growing in your nonprofit. It is the gap between the connected donor, their expectations …

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Drawing the Line with Donor Data During CRM Migration – by Matthew Mielcarek, Vice President, Analytics & Insights Strategy at Pursuant

May 3, 2018

Matthew Mielcarek is Vice President, Analytics & Insights Strategy at Pursuant. Matthew works with nonprofit organizations to support short and …

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For the Love of our Donors – Creating Amazing Donor Experiences : Why being donor obsessed can transform your nonprofit into a digital business

April 25, 2018

Michael’s latest book is available on Amazon. Donor experience transformation is about making fundamental changes in how business is conducted at …

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How important is being agile to the donor experience?

April 20, 2018

Considering how dynamic the current business environment is, we need to focus intensively on the short-term—tracking donor experience performance and …

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Are our digital donor experience goals relevant?

January 8, 2018

The fourth criterion for SMART goals stresses the importance of choosing goals that really make a difference in improving the …

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Donor Experience SMART goals are realistic and attainable

December 20, 2017

Goals should be both realistic and attainable for the digital nonprofit. While an attainable goal may stretch a team in …

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Donor Experience SMART transformation goals are measurable

December 11, 2017

How will you know “when you have arrived”? How will you measure progress in improving the donor experience? What does …

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Donor Experience SMART goals are specific and unambiguous

December 8, 2017

Donor Experience SMART goals are specific. Does your goal sound too general? It is probably not a SMART goal yet. …

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Create SMART Donor Experience goals before developing strategy

December 6, 2017

Goals are very important to the digital executive who is dedicated to improving the donor experience. SMART goals provide the …

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6 Reasons Why Most Fundraisers Don’t Know Their Donor Retention Rate

April 13, 2017

Donor retention is the key to successful fund raising at non-profits. It is essential to being cost effective. Acquiring new …

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Donor data is all about insight leading to action

February 20, 2017

Data is very useful if it allows us to understand our donors better. Collecting data is of no value if …

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The value of offline donor data

January 31, 2017

Not all data is as valuable as others. The human resources to manually enter offline donor data can be daunting …

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Why Nonprofit Executives should care about Master Data Management (MDM)

December 5, 2016

Do you struggle keeping 2 or more sources of data up to date with name changes, address changes, email updates, …

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Is it time to act like you are a global nonprofit?

October 5, 2016

You are a global nonprofit. Do you act like it? Your audience is 2.4 billion potential donors. You have international …

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In the age of communities, how important is our nonprofit brand?

September 8, 2016

What does your nonprofit stand for? What (and who) does it represent? Now, more than ever before, our brand is …

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From a millennial to nonprofits – Can you give us bold and robust?

June 16, 2016

This is a stunning way to see what can happen when you are a digital nonprofit. It is a challenge …

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How do our nonprofit moments of truth look to donors?

April 28, 2016

As you would expect, Google has done some amazing research on the connected consumer experience. It is worth it to …

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Vision is one of the Four Keys to Nonprofit Leadership by Mark Roithmayr (guest article)

April 13, 2016

Vision is one of the Four Keys to Nonprofit Leadership by Mark Roithmayr Last month we spoke about the Four Keys to …

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Is the connected donor distracted or engaged?

April 12, 2016

We see it every day. We are at an event and someone holds up their phone to video or take …

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Talking to our audience, instead of our selves by Chris Clarke (Habitat for Humanity)

March 31, 2016

Guest Blog: Chris Clarke — Talking to our audience, instead of our selves Chris Clarke is Habitat for Humanity International’s …

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Salesforce.com Seeks Nonprofit Input on Specialized Software

March 24, 2016

Cloud-computing company Salesforce.com is soliciting input from nonprofits on how to tailor its programs to meet charities’ needs, the San …

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The Four Keys to Nonprofit Leadership by Mark Roithmayr (guest article)

March 21, 2016

The Four Keys to Nonprofit Leadership by Mark Roithmayr Recently much has been written about the coming Tsunami of baby boomers …

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Get ready for a new generation of donors

March 17, 2016

Are we ready for a new generation of donors? Nonprofit executives, meet the Millennials. Millennials, meet XYZ nonprofit. Oops, there …

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CIO 100 Award Winner, Steve Bergman, joins Fortium Partners

February 18, 2016

Dallas, TX February 17, 2016 – FORTIUM PARTNERS, the world’s fastest-growing provider of business technology turnaround and leadership services, announced today that …

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5 Fundraising focus areas for 2016

January 26, 2016

There are lots of ideas vying for our attention. As development executives, where should our focus be right now? Exceed …

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GuideStar Redesigns Charity Profiles to Emphasize Results

January 23, 2016

For the first time since 2009, GuideStar has redesigned its 2.4 million charity profiles to place stronger emphasis on programming …

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After 10 months at the helm, Chandini Portteus has resigned as president and chief executive of the Livestrong Foundation

January 20, 2016

Chandini Portteus has resigned as president and chief executive of the Livestrong Foundation 10 months after being named to lead …

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What is the real rise in nonprofit giving?

January 12, 2016

What is the real rise in nonprofit giving?   After adjusting for inflation, charitable giving by Americans is more than …

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How can you stay on top of the fund raising content you need to know about as a fund raiser?

December 23, 2015

Are you having a hardtime keeping up with the latest in fund raising trends and content? It can happen easily. …

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Microsoft Restyles Philanthropy Unit Under New Name and Leader 

December 17, 2015

Now here is some good news for nonprofits. Microsoft has long been a friend of the nonprofit community. Microsoft announced …

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Did cost cutting backfire on the American Red Cross?

December 15, 2015

My sense is that containing the costs was probably necessary. It is always painful and the short term consequences aren’t …

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Guest Blog: Jay Scott — Sparking Breakthroughs, a Holiday Wish

December 14, 2015

Jay Scott is the Co-Executive Director of Alex’s Lemonade Stand Foundation. When his daughter Alexandra “Alex” Scott decided to hold …

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What is happening to volunteerism in America? Volunteerism Rate Inches Downward to New Low

December 10, 2015

What is happening to volunteerism in the United States? Could it be that the traditional, time intensive approach is not …

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How technology entrepreneurs embrace philanthropy

December 3, 2015

Mark Zuckerberg, founder and CEO of Facebook, announced has announced that he’s planning to give away 99 percent of his Facebook’s …

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Are you ready for #GivingTuesday ?

November 29, 2015

Now in its fourth year on December 1st (this year), #GivingTuesday is a global day of giving fueled by the …

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As a nonprofit, can you reject gifts and return them?

November 11, 2015

Michael Rosen raises some good points here. Integrity is important and showing it with whom you take money from does …

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2015 Fund Raising Effectiveness Report

October 27, 2015

Recently our friends at AFP released the 2015 Fundraising Effectiveness Report. There is some really great stuff in the report. Retention still seems to be …

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Janna Finch on fundraising and donor management software

October 19, 2015

Recently I caught up with nonprofit researcher Janna Finch of Software Advice, a company that provides online research and reviews for …

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How great Nonprofit leaders inspire action for donor engagement

October 7, 2015

Why is important. It is in fact the starting point. Without it, our nonprofit, is just another commodity. Plenty of nonprofits …

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As a transformative nonprofit leader, what should you stop doing today?

August 21, 2015

I am a big fan of list of things “to stop” doing. We all have “to do” lists but we …

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Donor Experience transformational leadership is needed and it is needed now

August 19, 2015

Leadership in the donor experience transformation world is purposeful in its approach to creating a long term sustainable change. Change …

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What should you do to start the journey of constituent experience?

August 12, 2015

The effect of everyone jumping on the constituent experience bandwagon is a slowdown in the maturation of this new business …

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5 implications of the 2015 Millennial Impact Report for nonprofits

July 25, 2015

The 2015 Millennial Impact Report is out. It is well worth the time to read it. There are some important …

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How game theory and Russell Crowe inspired an unusual fundraising startup – Guest blog by Simona Weinglass

July 20, 2015

Guest blog article by Simona Weinglass I’m an old-school journalist who recently decided to pivot into high-tech. I work in high-tech …

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Obsession with Donors and Their Experience

June 22, 2015

This isn’t about being normal. Sorry, normal just won’t work. We need to be obsessed with the donor experience. We …

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Digital Nonprofit Report: May 29, 2015

May 29, 2015

The challenge is that donors don’t always give year after year – OK, so donor retention isn’t part of your job …

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CultureCustomer ExperienceDigitalDigital BusinessDigital TransformationDonor ExperienceFacebookFaith at WorkForrester ResearchGuest BlogJesusLeadershipMobileNonprofitPeopleSeth GodinSocial MediaStrategyTechnologyTransformation

Top Posts & Pages

  • “If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.” - Jeff Bezos
  • Larry Ellison's Top 10 Rules For Success
  • Every Leader Has Flaws. Don’t Let Yours Derail Your Strategy.
  • Einstein's Secret to Amazing Problem Solving (and 10 Specific Ways You Can Use It)
  • The new world of sales and marketing.
  • Customer Experience Maturity Model
  • Guest Blog: Andrew Jackson (BravoTECH) - Candidates Have a Shelf Life
  • Guest Blog: Mike Capone -- Creating and Empowering a Mobile Workforce
  • "In 2013, 66% of consumers switched brands or business due to poor customer service, a 4% increase on the previous year." ~Accenture
  • 8 questions to ask around nonprofit donation thank you's and the donor experience

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