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~ The Journey to Creating Amazing Customer Experiences

Tag Archives: Nonprofit

This year’s Nonprofit Benchmarks are big

May 26, 2015

This year’s Nonprofit Benchmarks are big! So big, that M+R has a great video to bring them right to you. M+R …

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Transforming the donor experience at our nonprofits

April 2, 2015

Donor experience transformation is about making fundamental changes in how business is conducted at our nonprofit in order to help cope …

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New ways to think about engaging nonprofit donors

March 23, 2015

Donor engagement is a very dynamic and ever-evolving journey. Drawing on several fields of study, donor engagement primarily centers on …

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Is your nonprofit CRM fund raising system broke or are you lacking a strategy that can be executed?

March 2, 2015

This is definitely worth the read. Tough questions need to asked. Is technology the failure or is it a failure …

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How do we renew our special event donors?

January 7, 2015

We all know it is true. Most donors who give to special events don’t give again. The data indicates it …

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Cybersecurity a major concern in C-suites after Sony hack. Are you ready?

December 14, 2014

A blog post from computer security firm F-Secure may send a chill through the C-suites of major corporations and nonprofits …

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The American Red Cross: Adding Digital Volunteers to Its Ranks

October 3, 2014

When we think of the digital nonprofit, are we thinking how to digitize everything? There is obviously a huge push …

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Why you should fire some of your donors

August 8, 2014

There is a case to be made for transparency. Nonprofits are naturally conflicted about how much to say. Donors are …

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The 7 Nonprofits that Inspired Us Most in 2013

August 5, 2014

Inspiration and passion make all the difference to a nonprofits mission. Most innovative nonprofits also leverage technology. Want to know …

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GuideStar: What is an Impact Call? How transparent should nonprofits be?

August 4, 2014

This seems like a super idea from GuideStar. This is from an email I got just now. Transparency in the …

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What does executive compensation look like at nonprofits?

July 28, 2014

The GuideStar Nonprofit Compensation Report has been updated and published. It is helpful because it remains the only large-scale nonprofit …

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Why your nonprofit’s CEO should be on social media.

July 9, 2014

There is a fast growing perception that your nonprofit’s CEO and C-suite leaders will be active on social media. The media …

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Why it is important to measure the success of nonprofit programs?

June 25, 2014

The mission of nonprofits is to do good. A core question is, how do you measure good? It can be …

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Is your nonprofit taking a cue from NPR?

June 18, 2014

As nonprofits, we all want donors. In a perfect world, they would renew every year, giving higher amounts to our …

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Donors go down but income goes up for Academic Institutions

June 17, 2014

Before the economic recession, the national trends in higher education were ‘donors down’ and ‘dollars up’. That all changed in …

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Guest Blog: Kevin Schulman — Strategy starts where your comfort level ends

May 7, 2014

Kevin Schulman is founder and managing partner of DonorVoice, a company helps non-profits increase retention and donor loyalty with an …

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More Than 7,000 Nonprofits in 120 Communities Gear Up for May 6’s “Give Local America” – Largest, Single-Day Charitable Crowdfunding Event Ever – powered by Kimbia

April 30, 2014

Crowdfunding is really taking off for nonprofits. It will be exciting to see the success of this, powered by our …

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Is customer centricity just for the private sector? What about nonprofits and the government?

April 28, 2014

Customer centricity is often associated with steps that companies in the private sector can take to build closer relationships with …

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Is your nonprofit ready to take advantage of crowdfunding to generate more income for your mission?

April 24, 2014

Beth Cantor reported out at the recent  Association of Fundraising Professionals Conference where she was on a plenary session about “Social Media …

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Top Posts & Pages

  • “When people go to work, they shouldn’t have to leave their hearts at home.” –Betty Bender
  • Cvent reports that on average, customer retention rates are 18% higher when employees are highly engaged.
  • Do you need fresh eyes in your company?
  • Customer Experience Maturity Model
  • The death of the sales funnel

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Tags

CultureCustomer ExperienceDigitalDigital BusinessDigital TransformationDonor ExperienceFacebookFaith at WorkForrester ResearchGuest BlogJesusLeadershipMobileNonprofitPeopleSeth GodinSocial MediaStrategyTechnologyTransformation

Top Posts & Pages

  • “When people go to work, they shouldn’t have to leave their hearts at home.” –Betty Bender
  • Cvent reports that on average, customer retention rates are 18% higher when employees are highly engaged.
  • Do you need fresh eyes in your company?
  • Customer Experience Maturity Model
  • The death of the sales funnel
  • Do your customer systems and tools actually focus on your customers?
  • “Highly engaged employees make the customer experience. Disengaged employees break it.” ~Timothy R. Clark
  • “If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.” - Jeff Bezos
  • Level 5 Leadership: The Triumph of Humility and Fierce Resolve

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