Are our customer messaging systems up to date?
This is a very good article on how disruptive social media has become for a business focused on the Customer and …
Tag Archives: Facebook
Facebook’s reputation is sinking fast
Facebook’s reputation took a long dive over the past year, staggering under an avalanche of controversies, a new Harris Poll …
“Zucked” book takes aim at Facebook
In his new book, due out next month, Facebook investor Roger McNamee reiterates his claims that the social network is …
Are they distracted or focused on being connected?
We see it every day. We are at an event and someone holds up their phone to video or take …
What Wall Street is saying about Facebook’s brutal Q2 earnings. | It’s not good news!
Facebook stock took an insane pummeling on Wednesday,wiping nearly $150 billion off of the company’s value. Disappointing second-quarter earnings and …
The most popular iOS apps of all time
App Annie is out with a fresh look at the most popular and profitable iOS apps and games of all …
Mark Zuckerberg: A single point of failure at Facebook, a company that is systemically important to the internet
The following is from: Mark Zuckerberg: A single point of failure at Facebook, a company that is systemically important to the …
Where is the focus? Is it on customer engagement? Is it on technology?
We all know it. We all hear it. Leadership loves to talk about change. Employees love to ignore it. Talk …
How Relevant is the Experience Your Customer is Having? Are Customers Passionate About Your Product or Service?
The customer journey is evolving (albeit very, very fast). That shouldn’t surprise you but it is good news. You haven’t …
Is Facebook in trouble with teenagers?
Teenagers aged 13 to 17 are losing interest in Facebook, with only 51% using the social media platform — a …
Technology won’t save your Efforts to be Donor Focused
Will technology save you? Not likely. It can help transform you but without a passion for amazing experiences that donors …
Facebook’s next big headache: Europe
Excellent insight from Axios. Facebook has bigger problems looming in the EU. “Now that Facebook survived its congressional onslaught, it’s focusing …
Do social networks influence perception?
Brian Solis, futurist and principal analyst of Altimeter Group spoke to TechRepublic’s Tonya Hall and explains, “We study emerging technology … and …
Facebook is in the crosshairs on privacy but is not changing their business model … yet!
Facebook has a problem that only now, some of us are beginning to catch up to. Facebook, like others, has …
Donor Experience SMART goals are specific and unambiguous
Donor Experience SMART goals are specific. Does your goal sound too general? It is probably not a SMART goal yet. …
Europe has a million more developers than U.S.
No, Silicon Valley isn’t moving to London, or Berlin or Stockholm. However, a new report from Atomico claims that there are now …
Tech industry on how to use AI responsibly
Axios has put together some great info on artificial intelligence. It’s use will continue to expand. Consideration of the ethics …
“Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong.” ~Donald Porter
We can continuously learn but none of our efforts are perfect. There is lots of data to suggest the power …
Unified data and a unified experience is supported by an Omni-Channel approach
Unified data and a unified experience is supported by an Omni-Channel approach. Omni-channel creates a unified approach seamlessly across channels …
Our customers are empowered and we can’t control that
Consumers are absolutely empowered through technology now. That means your customers are as well. It has happened and it is a …
An “Omni-Channel” Donor approach will make a difference
Unified donor data and a unified experience is supported by an Omni-Channel approach. Omni-channel creates a unified approach seamlessly across …
Social Media & Content Are Top Priorities for Marketers
Social Media & Content Are Top Priorities for Marketers — “Marketing in the digital world has come a long way from …
Meet the new nonprofit donor, digital and connected
We are beginning to know a new donor. These donors are a blend of the traditional, the digital and the connected. They …
Facebook has yet again changed the algorithm behind its news feed. What does that mean for online publishers?
Facebook has yet again changed the algorithm behind its news feed to the effect that its users will see more …
What are The Most Popular Apps in the World?
As we have recently learned, smartphone users in the United States spend more time using apps than ever before. On …
From a millennial to nonprofits – Can you give us bold and robust?
This is a stunning way to see what can happen when you are a digital nonprofit. It is a challenge …
Social networks are very mobile friendly. What does that mean for your content?
We all know that mobile has become a huge part of being a digital business. We may not be aware …
Twitter Struggles to Reignite Its Growth Engine
“When Twitter reported its first quarter earnings this week, those who had hoped that the company finally found a way …
How important is the moment where a donor decides to engage?
There comes a moment where a potential donor makes a decision to engage. They may be just “testing the waters” …
Is the connected donor distracted or engaged?
We see it every day. We are at an event and someone holds up their phone to video or take …
Is there a ROI to Social Media?
We have all tried to justify our investment in Social Media. Is it time to move on from that notion? …
Is it time to widen our view from generations to connected donors?
We are beginning to think about engagement in terms of is it social or is it mobile? If our nonprofit …
Get ready for a new generation of donors
Are we ready for a new generation of donors? Nonprofit executives, meet the Millennials. Millennials, meet XYZ nonprofit. Oops, there …
Define Donor relevance by how relevant the Donor experience is
The donor journey is evolving (albeit very, very fast). That shouldn’t surprise us but it is good news. We haven’t …
What is encryption and why is it important? This is not Apple vs. the FBI.
Encryption is important. Many companies and individuals take advantage of the benefits of encryption. No one has every suggested it …
Is where you are going strategically clear enough for everyone?
SMART goals are specific. Does your goal sound too general? It is probably not a SMART goal yet. The aim …
How has Facebook fared in its risky move to mobile?
How important is mobile? Let’s look at Facebook. They show what can happen if you focus on the transition. They …
The problem with Facebook is?
Facebook is a complex ecosystem of individuals, creators, brands and advertisers. The problem is the only way Facebook has found …
Is omnichannel the new black?
How important is a 360 degree view of the customer? Is 340 good enough? Is there such a thing as …
10 Facebook features to watch in 2016
Facebook continues to expand its services. It is hard to keep up with it all. It has stiff competition on …
Can one simple oversight bring our stock price down 8% in two weeks?
It is easy to underestimate the new power that consumers have in the digital world. Don’t let it happen to …
Are you ready to primarily use visual content?
The old saying claims that a picture is worth a thousand words, but video ups the ante. According to Forrester …
Microsoft Restyles Philanthropy Unit Under New Name and Leader
Now here is some good news for nonprofits. Microsoft has long been a friend of the nonprofit community. Microsoft announced …
How technology entrepreneurs embrace philanthropy
Mark Zuckerberg, founder and CEO of Facebook, announced has announced that he’s planning to give away 99 percent of his Facebook’s …
Facebook’s Growth Is Entirely Fueled by Mobile Ads
It looks like Facebook has found the revenue machine secret sauce for now. It will be interesting to see how …
Should you take yourself offline completely?
I can’t imagine this but here is the story. Is our right to privacy this important? I Took Myself Offline Completely. …
Can the TV Guys Put the Netflix Genie Back in the Bottle?
This is an interesting question in the fast moving digital world. Can the TV Guys Put the Netflix Genie Back in …
The brave new world of marketing automation and why it is important to your strategy
Marketing automation is a category of technology that allows companies to streamline, automate, and measure marketing tasks and workflows, so …
Janna Finch on fundraising and donor management software
Recently I caught up with nonprofit researcher Janna Finch of Software Advice, a company that provides online research and reviews for …
You’re Doing Social Wrong. Your Teenager Does It Right.
It seems that everyone is freaking out about teens abandoning social media sites like Facebook. By “everyone” I mean advertisers. …
Digital Business