Is the future of technology with us now?
The future is not too far away. In many ways, it is already here. IBM suggests 5 trends to begin …
Tag Archives: Digital Business
What is the moment where a potential customer makes a decision to engage?
There comes a moment where a potential customer makes a decision to engage. They may be just “testing the waters” …
Is the big deal understanding the connected generation?
What qualifies as digital alienation for the CIO and the digital executive? Is it about “age” or is about being …
Is it the end of business as usual?
Change is tough. We know we need to but can we really do it? Have we reached the end of …
Can I be shrewd enough as a business leader?
We live in a digital world. We are moving from doing digital to being digital. Our business is essentially “eBusiness”. …
Leadership in the journey to become a digital business is purposeful in its approach to creating a long term sustainable change.
Leadership in the journey to become a digital business is purposeful in its approach to creating a long term sustainable …
The Body, Mind, and Soul of Digitally Evolved Organizations
Corporate culture can help or culture can hold things back. At the end of the day, culture rules and culture …
A central question to answer as a digital executive is “Is my company ready to be disrupted?”
A central question to answer as a digital executive is “Is my company ready to be disrupted?” Critical to this …
CIOs as “Chief Influence Officer”
As leaders, we all have a significant role in influencing the strategy and direction of the business. Culture change doesn’t …
Should You Always Listen to Your Customer?
Is the customer always right? Not always. While listening to customer feedback, taking in reviews, and building off of complaints …
Companies are complex entities when scaled. At the same time, CxOs bemoan complexity while often increasing it through their actions. How does this happen? And what is the effect on profits?
Huw Webber is an experienced systems analyst and management consultant. His company, oxford logical consulting, specializes in removing or ameliorating …
Our reality is a digital world. And so do you have a sense of urgency to bridge the gap?
There is a gap that is growing in your company. It is the gap between the connected customer, their expectations …
Will we provide new services quickly based on emerging customer needs?
What is the single most important digital business trend? I think it is fair to say we have entered the …
The digital business and anywhere workers — recognizing the value of sourcing quality workers from anywhere
Part of becoming a digital business is a willingness to encourage employees to be more digital. One aspect of that …
What are the first steps of a digital change strategy?
There are some things we should frame as first things first. When thinking through digital change it helps to clearly …
Who is in charge of the customer experience?
Who is in charge of the customer experience? The customer dictates both the what and the how of their experience. …
Customer journey mapping: Knowing and involving the customer
Journey mapping is all about engaging and understanding as many customers as possible. Whether there are a few or many, …
What is “digital transformation”? Is it just a buzzword?
It is helpful to be able to define things. We hear and read a lot about “digital transformation”. I am …
Is digital customer engagement about voodoo? Is it art? Is it science?
Building a digital business is tough work. Digital engagement is not about voodoo. It is however as much about art …
What are customer journey maps and what can you do with them? What about design and emotion?
Customer journey mapping is usually done using personas. Personas are fictional characters, which you create based upon your research to …
What is the main point of building the digital business and the customer experience?
What is the main point of building the digital business and the customer experience? It is not to spend a …
What about emotional connections and the customer experience?
Does the customer experience need more emotion? How customers feel about the experience they are having with us is important. …
Digital business change — Silos, responsibility and skills
When creating a digital business, we need all the help we can get. Since a digital business is ultimately about …
The digital business economy: The pace of digital change moves to the core of business
The digital business journey and it’s associated technologies is having a huge impact on business, it’s economy and society in …
What is the gap in what the customer expects and what we deliver?
What do customers really want? Are we delivering it? Is there a gap? Customers have certain goals in mind when …
Digital maturity benchmarks and digital business journey strategy
Having a maturity framework and benchmarks are important. They have great value. They indicate that digital business change is a …
Digital business and the CEO: on leadership and who is in charge
We all know leadership is crucial. When it comes to helping your business on the journey to becoming digital, leadership, …
Shaping the end to end digital customer experience
Who is your customer? How do you define it? Does include just those who buy something? What about employees? What …
Is digitization the same as building a digital business?
There is some confusion regarding whether digitization is a part of building a digital business. Lack of some level of digitization …
The digital business journey and the hyper-connected consumers need for holistic optimization
We know we need to move faster. The digitization of our world is moving at hyper speed. Consumers and businesses …
Moving from technology to a digital business economy in stages
There are stages that we go through as we focus on a digital business economy and not “the technology”. We …
The CEO and the boardroom agenda for the digital business journey
Is the digital business journey at the top of your boardroom agenda? Is the Board of Directors engaged and concerned? …
The digital business journey and marketing
One of the most impactful areas of change for the digital business is in the area of marketing. It is …
Digital business change and the customer experience
You are going to have a lot of digital change initiatives and projects going as you accelerate the pace of …
Are they distracted or focused on being connected?
We see it every day. We are at an event and someone holds up their phone to video or take …
Creating the Strategy — Are we getting the right answers to right questions?
You are on the journey to becoming a master at becoming a digital business. How do you go about creating …
Discovering intent and setting priorities for the digital business journey
There are lots of examples of roadmaps out there. Take any digital initiative and you can find the generic way …
The journey to a digital business and the scary issue of change
You are becoming a digital business. You are on a journey. One thing is clear. It is very clear. Many …
The role of the CEO and digital change as a journey
Digital change in business is a reality. This is now the chief role of the CEO to shepherd it successfully. …
Aligning goals and strategies for the new connected consumer
As a company executive, you have focused on some traditional markets and strategies. Your mission has compelled you to think …
Digital business change — How to take a holistic approach
Digital technologies are changing everything. We all know this just from our personal experience. At work, we are on a …
Building a compelling vision for the digital business journey
Building a digital business is a journey. Before moving forward, it helps to have a strong vision for where you …
Digital business change focuses on the future and outcomes
You’ve committed to moving your company forward to be more of a digital business. The journey has started. Excitement is …
What is the role of the CEO when it comes to building a digital business and the change required to get there?
What is the role of the CEO when it comes to building a digital business and the change required to …
What are some of the digital realities that can help you navigate your way without sinking the ship?
You are moving ahead with improving your business with some great digital change initiatives. What are some of the digital …
Mobile Is Eating The Customer Journey! Seventy-three percent of consumers will switch from a poorly designed mobile site to an alternative that makes purchasing easy.
In customer experience (CX), mobile is becoming everything. But, mobile success requires a lot more than just having an app …
Will technology save you?
Will technology save you? Not likely. It can help change your business into becoming more digital but without a passion …
Where does being a digital business happen? Can I escape it’s path?
Where does being a digital business happen? It happens everywhere. It has hit each and every industry and business sector. …
Where does your organization stand on its digital journey?
Assessing your current capabilities around the journey to become a digital business can be a challenge. Capgemini Consulting has created …
What is at Stake? What is at Risk? Is Anything in Jeopardy?
What is at stake? Stake, tr. Verb. To risk; at stake. In jeopardy. What is at stake? I have been …
Digital Business