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Digital Business

~ The Journey to Creating Amazing Customer Experiences

Tag Archives: Digital Business

“Digital is not just a thing that you can you can buy and plug into the organization.” ~Thomas H. Davenport and George Westerman (Harvard Business Review)

March 21, 2018

“Digital is not just a thing that you can you can buy and plug into the organization. It is multi-faceted …

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“Most digital transformation is in reality a bolt-on to the current business model.” ~Nigel Fenwick | Forrester Research

March 19, 2018

“Most digital transformation is in reality a bolt-on to the current business model. Very few organisations are seeking to transform/change …

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Reinventing Impact Measurements: Biology or Blockchain? … by Julia Cannon at roundCorner (Guest Article)

March 8, 2018

Julia Cannon is the Senior Product Manager for foundationConnect at roundCorner. Julia guides product requirements and development to help foundations transform the way they manage …

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“We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.” – Jeff Bezos

March 5, 2018

 “We see our customers as invited guests to a party, and we are the hosts. It’s our job every day …

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What causes disruption to your evolving digital business?

February 23, 2018

There are a number of disruptions that create havoc and chaos to your evolving digital business. Either individually and in …

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What is digital disruption?

February 16, 2018

We live in a wonderful world of buzzwords. Everyone is talking about digital transformation. Digital transformation has a brother. His …

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“Most CEOs don’t fully understand the impact emerging digital technologies will have on their industry in the next ten years.” ~Nigel Fenwick

February 13, 2018

This may be your reality. You see a business (not technical) imperative to be a digital business. Your CEO and …

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Are we all speaking the same language when it comes to building a digital business?

February 12, 2018

Are we all speaking the same language when it comes to building a digital business? It helps to look at …

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What does a digital business and its evolution look like for you?

February 6, 2018

Thinking and planning through the evolution of your digital business requires some holistic and strategic thinking. It is a core …

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Why does the holistic picture matter in becoming a digital business?

February 5, 2018

We read a lot about digital transformation. Transformation is really only part of the picture. The end game is to …

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Europe has a million more developers than U.S.

December 4, 2017

No, Silicon Valley isn’t moving to London, or Berlin or Stockholm. However, a new report from Atomico claims that there are now …

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Why iPhones cost so much

September 20, 2017

Why iPhones cost so much … The iPhone X (pronounced “10”) will sell for $999 beginning Nov. 3. That’s double what the first …

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The Human Conversational Model (Infographic)

August 2, 2017

In the report, Humanizing Digital Interactions, the Temkin Group decoded successful person-to-person interactions as a step in developing the Human Conversational Model. …

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Understanding your Digital Business Model by its Business Functional Requirements for Operational Technology

June 8, 2017

Am I focused on making this goal or process or people issue supported by a digital component? Am I thinking …

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What does AT&T Gets for $85 Billion

October 26, 2016

What does A T & T get for $85 billion? Statista reports that “AT&T has made it official: The U.S. …

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“Technology’s promise is not simply to automate processes, but to open routes to new ways of doing business.” ~~MIT Sloan Management Review

August 23, 2016

Where did we go wrong in thinking that technology, in and of itself, would get us where we want to …

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Twice the Time – Same Number of Apps

May 26, 2016

“These days, smartphone users have millions of apps to choose from. But how many apps do they actually use? According …

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What are the fundamental elements for the digital C-Suite?

May 23, 2016

If you are a member of the C-Suite or a senior manager, what does it really mean to “be digital”? …

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How do you create a digital business when experienced leadership is hard to find?

May 16, 2016

Teamwork is essential in business. Volumes have been written on it. There is current a dearth of digital leadership due …

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Is the lack of digital talent a comment on our leadership?

February 24, 2016

There has been a pervasive belief that IT (Technology) doesn’t matter. That IT is a commodity to be managed at …

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Is it being digital or being customer focused?

November 20, 2015

Recently David Cooperstein from Forrester Research invested a fair amount of time with CMOs and agency executives, working through the …

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So what exactly does Customer Experience (CX) mean?

November 16, 2015

Customer experience is the big “buzz phrase” of the decade so far. While we use it a lot, what does …

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What is a Digital Business Ecosystem? Do you need one?

October 29, 2015

I am concerned that way too many executives have the “bolt on” mentality when comes to being digital. “Being digital” …

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Digital Transformation Requires Constant Innovation

October 28, 2015

We are all hearing the drumbeat about digital transformation. It is all the rage. So what is it and why …

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6 ideas on how to build a digital business ecosystem

October 21, 2015

Building a digital business is about building an ecosystem, not just a few isolated initiatives that have no impact on …

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Should adoption of new technology be a top priority in digital business transformation?

September 10, 2015

Are you leading the charge in digital business transformation? Here are some things to focus on: New technology to enable …

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As members of the C-Suite, are we getting help to transform our companies in the new digital world?

September 3, 2015

It is a sign of leadership to know when you need help. There is plenty of help available. Digital transformation …

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Have we reached a digital tipping point?

August 18, 2015

Is it about our digital budget or is it about having the right strategy, people and processes in place. It …

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What is your strategy for the “Age of the Customer”?

May 7, 2015

Our world has changed. The customer is in charge. The customer has a voice and can be heard by thousands …

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Digital Business Transformation is not an optional Strategy. Now is the time for the courage to lead and the wisdom to listen. 

April 1, 2015

As digital executives, we need the courage to lead a digital transformation and we need the wisdom to listen to …

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5 questions to consider for digital business transformation change

March 27, 2015

Change isn’t easy. Change, in fact, is hard. Here are some questions to think about. Do we have the right …

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If you are a digital executive, please ask your CIO if you have a “zero trust” approach to cyber security

January 23, 2015

Your company or nonprofits reputation is at stake.  If you are a digital executive, please ask your CIO if you …

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Why is transformation necessary to the Digital Executive?

January 16, 2015

Be Transformative – Digital business transformation is about making fundamental changes in how business is conducted in order to help cope …

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United Way of Greater Atlanta and 2-1-1 – Call, Click, Connect

January 10, 2015

The United Way of Greater Atlanta had a traditional call center with individuals calling 2-1-1. Calling 2-1-1 connects people, via …

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How important is the moment where a customer decides to engage?

October 21, 2014

There comes a moment where a potential customer makes a decision to engage. They may be just “testing the waters” …

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Am I communicating with simplicity?

June 26, 2014

Technology can very complex. Like every profession, technologists use lots of acronyms and jargon. As digital executives, we may succumb …

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The main thing: Focus

June 1, 2014

An essential ingredient to success of digital business transformation  is focus. It must be recognized, when you are obsessed with …

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Personalized health care predictions that will change our world

May 23, 2014

  http://youtu.be/0M1DMdc1mQ0   In five years, doctors will routinely use your DNA to keep you well. Cancer will be treated …

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A case study in digital transformation. What isn’t working at the New York Times.

May 19, 2014

We know it is tough moving from a traditional business to a digital business. This is highlighted clearly in the …

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The digital business imperative

May 16, 2014

Sharyn Leaver, VP, Group Director explains that today’s business environment has radically changed and the need to become a truly …

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Are you ready for the Internet of Caring Things?

April 26, 2014

Talk about disruption. Is your business or nonprofit ready for the Internet of Caring Things? In a trend briefing from …

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  • “When people go to work, they shouldn’t have to leave their hearts at home.” –Betty Bender
  • Cvent reports that on average, customer retention rates are 18% higher when employees are highly engaged.
  • Do you need fresh eyes in your company?
  • Customer Experience Maturity Model
  • The death of the sales funnel

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CultureCustomer ExperienceDigitalDigital BusinessDigital TransformationDonor ExperienceFacebookFaith at WorkForrester ResearchGuest BlogJesusLeadershipMobileNonprofitPeopleSeth GodinSocial MediaStrategyTechnologyTransformation

Top Posts & Pages

  • “When people go to work, they shouldn’t have to leave their hearts at home.” –Betty Bender
  • Cvent reports that on average, customer retention rates are 18% higher when employees are highly engaged.
  • Do you need fresh eyes in your company?
  • Customer Experience Maturity Model
  • The death of the sales funnel
  • Do your customer systems and tools actually focus on your customers?
  • “Highly engaged employees make the customer experience. Disengaged employees break it.” ~Timothy R. Clark
  • “If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.” - Jeff Bezos
  • Level 5 Leadership: The Triumph of Humility and Fierce Resolve

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