What to do if you are Overloaded
How to address the challenge of managing overwhelming workloads when delegation is not feasible, either because tasks cannot be delegated …
Category Archives: Digital Business
A Strong Purpose: Making Your Company a Magnet for Talent
To find and make the most of talent, companies need to be good at five disciplines: Strategic hiring: Hire people …
How to Wow!
We have all had Wow moments as customers. We did not expect the service we received. How do we make …
Project Management: Managing Expectations
As a project manager, you are responsible for delivering results that meet the expectations of your stakeholders. But how do …
How to transform your organization.
If you want to thrive in today’s volatile and uncertain business environment, you need to transform your organization and reinvent …
Survey fraud is a serious problem
Survey fraud is a genuine problem that affects the customer experience (CX) industry and undermines the credibility of research data. In …
Don’t Make These Mistakes With Cloud CRM Solutions
There is a huge movement to cloud solutions for the world of CRM. Salesforce.com, Oracle, SAP, Microsoft Dynamics and many …
Is Your C-Suite Equipped to Lead a Digital Transformation?
Here is some great insight from J. Yo-Jud Cheng. He is an Assistant Professor of Business Administration in the Strategy, …
Is AI the coming ubiquity?
This is a stunning insight from Seth Godin. I think he has nailed it perfectly. The fuss about AI might …
Are You a Difficult Person to Work For?
In looking back at my career, I know I could be a difficult manager to work for. Demanding. Grand expectations. …
How do the pure in heart at work see God?
Blessed [fortunate] are the pure in heart, for they will see God. ~Jesus (Matthew 5:8) Jesus only gives us …
What is humility at work?
Biblical humility is not only necessary to enter the kingdom, but also to be great in the kingdom It must …
The cure for anxiety is God-confidence not self-confidence.
“For this reason I say to you, do not be worried about your [work] life, as to what you will …
Are we unique and do we stand out at work?
The people of Israel kept forgetting their uniqueness as the people of God. Although in Balaam’s words they were ‘a …
The 2021 State of Digital Transformation: “Transformations led by the CEO are more successful than those led by other positions.” ~Altimeter
In this year’s State of Digital Transformation report from Altimeter, their goal is to identify the key differences between the …
Every Leader Has Flaws. Don’t Let Yours Derail Your Strategy.
The effects of a leader’s personality on an organization’s culture have been long understood. But some personality flaws have a …
Seeing the continuum
Check this out via Seth Godin. Always great insights. It’s so much easier to see and process the world if …
Are we back to the Peter Principle?
We’ve all been there. We have an amazing mid manager. They really get results. We promote them. They crash and …
Will our culture propel or kill new ideas?
The pace of business continues to change and move faster and faster. That is clear and it requires that we …
“There is an interesting intersection between risk management and innovation that emerges in the CMO-CIO interface.” ~Gene Morphis
When CMOs and CIOs collaborate, the relationship puts the business at a competitive advantage. Technology provides the muscle to make …
New Advances in Video Interviewing
Here is some great insight from David Creelman. David is CEO of Creelman Research, is a globally recognized thinker on …
Do you have a zero-trust approach to cyber security?
Your company or nonprofits reputation is at stake. If you are a digital executive, please ask your CIO if you …
Are we ready for mobile payments?
This is not a new trend associated with COVID-19 only. We all knew there will be a huge shift in …
Will you put your money where your mouth is?
Mobile technology is exploding. If you were CEO of IBM, would you believe in it so much that you would …
How And Why To Bother With Customer Obsession
Check these resources from Forrester out. They really know their stuff. Shar VanBoskirk is VP, Principal Analyst. Shar helps CMOs lead customer-obsessed …
What about 123456? How good is that?
Jimmy Kimmel sent a camera out onto Hollywood Boulevard to help people by asking them to tell us their password. …
BeyondTrust Builds a Culture of Learning and Leadership at Scale with Frontline Leader Impact
BeyondTrust, a cyber-security company and the worldwide leader in Privileged Access Management (PAM), wanted to build and reinforce a culture …
Are medical devices at a security risk?
Cyber security is an important issue not just for computers but also any device that has an internet connection. That …
Disruption is waiting around the corner. Speed is of essence. Delay is not useful.
Disruption is waiting around the corner. Speed is of essence. Delay is not useful. Now is the time to have …
Are you mobile friendly for a range of mobile devices?
As a digital executive, you know there is always something to get on top of. The mobile world is moving …
Is transformation into a customer focused world a no brainer?
So many times, transformation into a customer focused world is framed as a no brainer. We feel like idiots that …
Three Simple Guidelines For Goal Setting
Steve Silver is the Forrester Research VP, research director for the sales operations strategies practice, Steve manages and sets the …
How do we look at customers who do not come back?
We all know it is true. Most donors who give to special events don’t give again. The data indicates it …
7 Customer Satisfaction KPIs You Should Track
Check this great advise from Srushti Shah. Srushti is an ambitious, passionate and out of the box thinking woman having …
Customer Experience = Success + Effort + Emotion
What is the definition of customer experience? There are a few floating around out there. Here is a great one …
8 Email Etiquette Tips – How to Write Better Emails at Work
Learning the unspoken rules for writing professional emails can improve how competent you appear in the eyes of colleagues. 00:00 …
Do scoreboards help you establish if you are winning or not?
Scoreboards help you establish if you are winning or not. When you have clear goals (lagging indicators) and strategies (leading …
Customer Obsession is clear. Are you clear on your focus?
You think of nothing else. All you really care about is the experience and loyalty that your customers have with you. Obsession …
Boards Are Undergoing Their Own Digital Transformation
Here is a great overview that Boards of Directors are facing from Diana Wu David. Diana works with CEOs and …
What is our customer data strategy? How far should we go?
I must admit that during my early journey of being focused on the customer, I usually thought we should have …
Is your business about to get left behind?
Brian Solis nails it. This isn’t time to react. This is the time to lead. Now is the time to …
We need to get in the customer experience game and play to win. Do we have enough passion?
Customer obsession is more an emotion than a focus. The focus of customer initiatives is more about intent and then …
Are we passionate about our focus on our customers?
Being obsessed and focused on our customers is not an either/or kind of thing. It is “yes/and” at its core. …
5 Questions Boards Should Be Asking About Digital Transformation
Here is some great insight from by Celia Huber, Alex Sukharevsky and Rodney Zemmel from McKinsey. The CEO of a large …
Do retail fundraisers have a choice?
As a non-profit executive, former development officer and customer strategy professional, I think Seth Godin nails this one. He personally did the opposite …
How important is compassion as a leader?
Compassion is a huge thing as a leader. That it is lacking in so many cases today is stunning. We hear …
What are the laws of customer experience?
The day of Customer Relationship Management (CRM) is over. The era of Customer Experience Management (CEM) has arrived. Here are …
Why is there no balloon any longer?
This a great question from Seth Godin. Particularly appropriate for marketers but also important to be understood by the digital …
How important is information security to a companies digital change initiatives?
There are a number of critical components to becoming a digital organization. Five to consider are: Customer-centricity Business process optimization …
Are our customer messaging systems up to date?
This is a very good article on how disruptive social media has become for a business focused on the Customer and …
Digital Business