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Digital Business

~ The Journey to Creating Amazing Customer Experiences

Tag Archives: Innovation

Is your business about to get left behind?

July 18, 2021

Brian Solis nails it. This isn’t time to react. This is the time to lead. Now is the time to …

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What does innovation look like?

March 28, 2019

Below is a guest blog from Rick Johnston. Rick is consultant for multiple nonprofit organizations; interested in providing digital strategy …

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Are you uncomfortable enough?

March 6, 2019

Frank Barrett, author of “Yes to the Mess,” describes why being uncomfortable spurs creative thinking. I love it because he …

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Our reality is a digital world. And so do you have a sense of urgency to bridge the gap?

December 24, 2018

There is a gap that is growing in your company. It is the gap between the connected customer, their expectations …

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All of your innovation should about the user experience and simple design

December 19, 2018

Earning relevance with your customers requires much more than the adoption of the latest technology or being on the social …

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Your customers are looking for something unique in their experience. Are you providing it?

December 7, 2018

Here is a very insightful list via Top 12 Reasons Why Best Practices Suck | Donor Voice. I don’t think there …

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Is the innovation cult dangerous?

December 5, 2018

Sometimes you just have to say that the Emperor has no clothes on. What does innovation really mean? Why has …

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Are you trying to build hero products?

November 30, 2018

I am a big fan of the work that Constellation Research does. We have lots of lists that writers develop …

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Moving from technology to a digital business economy in stages

August 16, 2018

There are stages that we go through as we focus on a digital business economy and not “the technology”. We …

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How to innovate the donor experience for mission relevance and financial growth

May 2, 2018

Earning relevance with your donors requires much more than the adoption of the latest technology or being on the social …

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Digital Transformation Required (Innovate or perish) … by Dwight Moore (Guest Article)

March 8, 2018

Dwight Moore is an information technology executive with a career spanning more than 25 years. With large consulting and CIO …

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What causes disruption to your evolving digital business?

February 23, 2018

There are a number of disruptions that create havoc and chaos to your evolving digital business. Either individually and in …

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“Innovation can’t and shouldn’t be tech for the sake of tech, it should always be solving real human problem.” ~Healy Cypher

December 15, 2017

Innovation continues to be the big thing. CEO’s seem very enamored by it. Recently I  saw a CEO create a …

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Brian Solis on Innovation and Perspective 

July 20, 2017

Brian Solis takes a break from his X book tour to share his thoughts on innovation and why we need …

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We fired all the troublemakers six months ago … around the time this company generated its last original idea.

May 30, 2017

Can I tolerate dissent of opinion? Who generates the most innovative ideas? Do I have enough people like that at …

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CEOs: Before calling for more digital innovation – answer 3 essential questions.

March 18, 2016

We all want to be more innovative. We embark on a new “very big deal” approach. It is highly visible. …

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Tough Times Ahead for the Tech Industry? Are we over the shiny new object?

January 15, 2016

Accenture conducted an international survey to take the pulse of today’s tech consumer. The results are sobering, as a decade …

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How do you combine technologies to innovate?

September 30, 2015

This makes so much sense. It is the combination of technology that becomes so powerful in this model. Well worth …

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What is the return on the investment in the stunning for the donor experience?

July 14, 2015

There comes a time where we have to make a decision. What will we invest in to make the donor …

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5 strategies to consider on what to do about the “shiny, new toy”

July 7, 2015

There is a shiny, new toy available. It isn’t your toy. What do you do? You need your own strategy …

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Am I experimenting enough?

May 18, 2015

End of the day question: Am I experimenting enough? Answer? Probably not. Here is the challenge. How do I experiment more? …

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You Call That Innovation? Maybe it is just change management

April 21, 2015

Everybody is on the innovation bandwagon. It is the “buzzword” of the year. Unless what we are talking about is …

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Digital Business Transformation is not an optional Strategy. Now is the time for the courage to lead and the wisdom to listen. 

April 1, 2015

As digital executives, we need the courage to lead a digital transformation and we need the wisdom to listen to …

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How do you combine technologies to innovate?

December 11, 2014

This makes so much sense. It is the combination of technology that becomes so powerful in this model. Well worth …

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How to innovate for mission relevance and financial growth

December 8, 2014

Earning relevance with your customers requires much more than the adoption of the latest technology or being on the social …

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Is the percent of revenue devoted to R&D indicative of innovation? Ask Apple.

December 5, 2014

Apple gets voted as the most innovative company in the world by R&D professionals. In the survey, conducted by Booz & …

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How to drive innovation and deliver results

September 25, 2014

Here are some great ideas and a cool infographic from CDS Global on how to drive innovation. Stop Start Try …

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The Digital Executive: Define relevance by how relevant the experience is

September 18, 2014

The customer journey is evolving (albeit very, very fast). That shouldn’t surprise you but it is good news. You haven’t …

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Guest Blog: Rick Johnston — What does it take to innovate?

July 10, 2014

Rick Johnston is a Vice President for ICF Interactive (an ICF International company) in Richmond (Glen Allen), Virginia. He is …

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How disrupting routines can create innovation – A lesson from Jazz great Miles Davis

July 2, 2014

Frank Barrett, author of “Yes to the Mess,” describes why being uncomfortable spurs creative thinking. I love it because he …

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What not to do. A counter intuitive approach.

June 3, 2014

I am a big fan of the work that Constellation Research does. We have lots of lists that writers develop …

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“The innovation cult is dangerous, so avoid becoming enslaved by a word that, in reality, has lost meaning.” ~Peter Waterhouse

June 2, 2014

Sometimes you just have to say that the Emperor has no cloths on. What does innovation really mean? Why has …

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  • Larry Ellison's Top 10 Rules For Success
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  • Einstein's Secret to Amazing Problem Solving (and 10 Specific Ways You Can Use It)
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CultureCustomer ExperienceDigitalDigital BusinessDigital TransformationDonor ExperienceFacebookFaith at WorkForrester ResearchGuest BlogJesusLeadershipMobileNonprofitPeopleSeth GodinSocial MediaStrategyTechnologyTransformation

Top Posts & Pages

  • “If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.” - Jeff Bezos
  • Larry Ellison's Top 10 Rules For Success
  • Every Leader Has Flaws. Don’t Let Yours Derail Your Strategy.
  • Einstein's Secret to Amazing Problem Solving (and 10 Specific Ways You Can Use It)
  • The new world of sales and marketing.
  • Customer Experience Maturity Model
  • Guest Blog: Andrew Jackson (BravoTECH) - Candidates Have a Shelf Life
  • Guest Blog: Mike Capone -- Creating and Empowering a Mobile Workforce
  • "In 2013, 66% of consumers switched brands or business due to poor customer service, a 4% increase on the previous year." ~Accenture
  • 8 questions to ask around nonprofit donation thank you's and the donor experience

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