Innovation continues to be the big thing. CEO’s seem very enamored by it. Recently I  saw a CEO create a Chief Innovation Officer position.

Seeing the person who filled the job, I would have thought he just got promoted to CIO as in the head of technology.

Being obsessed with the customer starts with the customer. How easy was it for them to do X? Painful? How can we solve that problem?

That will create a lot of traction for the customer experience. Maybe we need a metric focused on how many customer problems we permanently solve this month.

Innovation can’t and shouldn’t be tech for the sake of tech, it should always be solving real human problem.” ~Healy Cypher, founder and CEO of OAK Labs.

Innovation