We all know it is true. Our efforts should be focused on the customer and customer experience.

Great company C-Suite executives and staff down the line know, remember and serve the customer. Over the long haul, there are a handful of these companies and leaders. It is easy, on any given day, to get distracted.

Today, all of us get to choose what to focus on. There may be tons of mandates on high, but there will be a chance, somewhere along the way to stick up for the customer.

We get to choose to do that and no one can take that away from us.

There is only one boss. The customer.” – Sam Walton