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Digital Business

~ The Journey to Creating Amazing Customer Experiences

Tag Archives: Donor Experience

Is customer experience just for the private sector? What about nonprofits?

October 17, 2018

Customer centricity and customer experience is often associated with steps that companies in the private sector can take to build …

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Your journey to change and transformation of the donor experience

May 28, 2018

You have decided to start on a hero’s journey. You have a passionate desire to learn how to harness disruption …

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How to innovate the donor experience for mission relevance and financial growth

May 2, 2018

Earning relevance with your donors requires much more than the adoption of the latest technology or being on the social …

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Donor experience questions to start with before beginning with projects and initiatives

March 26, 2018

Portfolio and Project management is very important to improve the donor experience. It is frequently overlooked. We all start out …

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What do leading indicators mean to the donor experience?

March 16, 2018

SMART goals are very important. They set the direction and tone. How they will be achieved (strategy) is equally, if …

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How can we be accountable for improving the donor experience?

March 14, 2018

The most important issue for any planning and execution system for the digital executive focused on improving the donor experience …

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SMART transformation goals for the donor experience are time-bound

February 19, 2018

The fifth criterion for SMART goals stresses the importance of grounding goals within a time frame, giving them a target …

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Are our digital donor experience goals relevant?

January 8, 2018

The fourth criterion for SMART goals stresses the importance of choosing goals that really make a difference in improving the …

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Donor Experience SMART goals are realistic and attainable

December 20, 2017

Goals should be both realistic and attainable for the digital nonprofit. While an attainable goal may stretch a team in …

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Donor Experience SMART transformation goals are measurable

December 11, 2017

How will you know “when you have arrived”? How will you measure progress in improving the donor experience? What does …

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Donor Experience SMART goals are specific and unambiguous

December 8, 2017

Donor Experience SMART goals are specific. Does your goal sound too general? It is probably not a SMART goal yet. …

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Create SMART Donor Experience goals before developing strategy

December 6, 2017

Goals are very important to the digital executive who is dedicated to improving the donor experience. SMART goals provide the …

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Are Your Donor Experience Goals lead or lag indicators?

December 1, 2017

Lagging indicators is a concept used a lot in the economic world. For the donor experience executive, it is important …

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A Donor Experience Approach to Strategy, People, Process and Technology

November 29, 2017

Having an approach or a framework for the work of the nonprofit digital executive is very important. Being passionate about …

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An “Omni-Channel” Donor approach will make a difference

April 24, 2017

Unified donor data and a unified experience is supported by an Omni-Channel approach. Omni-channel creates a unified approach seamlessly across …

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Doing something about the data, insight and donor experience gaps

March 22, 2017

Knowing you have a gap in the data and the experience is one thing. Doing something that improves the experience …

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Unifying the experience for the donor

March 16, 2017

This is not all about data. At the end of the day, donors will expect a great (unified) experience across …

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This is a donor ecosystem built for data, insight and action

December 28, 2016

Resist the temptation to focus and organize around silos. While silos can maximize a part of the system, they sub-optimize …

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Unifying Online & Offline Donor Data for a Consistent Experience

December 20, 2016

The challenge of creating meaningful relationships is complicated by an abundance of data from both online and offline sources, as …

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Why a nonprofit focus and alignment around the donor experience is critical

September 13, 2016

A great donation experience with the development department doesn’t make up for a poor billing experience. The donor’s experience is …

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Are we witnessing the “last breath” of the donor funnel?

August 30, 2016

Over the years, nonprofits have developed various models to explain donor behavior. Most of the ones I have seen have …

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Is managing the donor experience an art or science?

July 20, 2016

Is managing the donor experience an art or science? It is part art and part science and a whole lot …

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Is Donor-Centric Real or a Unicorn?

July 15, 2016

There is a lot said and written about being donor-centric and the donor experience. I am one of those who …

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Improving the donor experience so as to never fear it being shared

May 10, 2016

Our donors are sharing experiences they have with us. This profoundly influences the journey others they know will take and …

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Stunning experiences will lead the way to meaningful donor engagement

May 3, 2016

We are ready to open our mind, our heart, and our imagination to create new journeys and experiences for our …

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How important is the moment where a donor decides to engage?

April 25, 2016

There comes a moment where a potential donor makes a decision to engage. They may be just “testing the waters” …

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Now is the time to make different decisions for our donors

April 1, 2016

As a nonprofit executive, we have focused on some traditional markets and strategies. Our mission has compelled us  to think …

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Is it time to widen our view from generations to connected donors?

March 29, 2016

We are beginning to think about engagement in terms of is it social or is it mobile? If our nonprofit …

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Who “owns” the nonprofit donor?

March 24, 2016

Do we own our donors? Are they “the property” of the Development department? Are gala attendees interested in our mission …

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Get ready for a new generation of donors

March 17, 2016

Are we ready for a new generation of donors? Nonprofit executives, meet the Millennials. Millennials, meet XYZ nonprofit. Oops, there …

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Your passion for your mission and your donors can turn you into a hero

March 10, 2016

  You have a passion for your mission. You want to do the right thing for your donors. You believe …

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Is the staff structure important to the donor experience?

March 9, 2016

Structure is important to the donor experience in the sense that in architecture, “form follows function”. When you know why …

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Define Donor relevance by how relevant the Donor experience is

March 7, 2016

The donor journey is evolving (albeit very, very fast). That shouldn’t surprise us but it is good news. We haven’t …

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Are we denying the facts about the current donor experience?

March 1, 2016

This happens way too much. It clearly isn’t helpful to deny the facts. It is also important to actually know …

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Why should I invest in improving the Donor experience at my nonprofit?

February 23, 2016

It is reasonable to ask, if my nonprofit invests in the donor experience, will it work? This question drove Watermark …

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5 Fundraising focus areas for 2016

January 26, 2016

There are lots of ideas vying for our attention. As development executives, where should our focus be right now? Exceed …

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Donor Experience transformational leadership is needed and it is needed now

August 19, 2015

Leadership in the donor experience transformation world is purposeful in its approach to creating a long term sustainable change. Change …

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Guest blog: Trent Ricker — How to Optimize Donor Engagement in Today’s Digital World

August 17, 2015

Today’s article comes from Trent Ricker. Trent (@TrentRicker) currently leads Pursuant as chief executive officer, where he brings more than 20 …

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Do we have the courage to create stunning donor experiences?

August 6, 2015

Compassion is a huge thing as a nonprofit leader. That it is lacking in so many cases in the corporate world …

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7 things we know about a journey to change and transformation of the donor experience

July 28, 2015

We are on a hero’s journey for your nonprofit. We have a passionate desire to learn how to harness disruption and innovate …

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8 questions to ask around nonprofit donation thank you’s and the donor experience

July 26, 2015

Thanking donors, personally, seems like a no-brainer. In many circles, for “lots of good reasons”, it isn’t actually done well. …

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5 implications of the 2015 Millennial Impact Report for nonprofits

July 25, 2015

The 2015 Millennial Impact Report is out. It is well worth the time to read it. There are some important …

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Focus our changes on donor engagement and not technology

July 23, 2015

We all know it. We all hear it. Leadership loves to talk about change. Employees love to ignore it. Talk …

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How game theory and Russell Crowe inspired an unusual fundraising startup – Guest blog by Simona Weinglass

July 20, 2015

Guest blog article by Simona Weinglass I’m an old-school journalist who recently decided to pivot into high-tech. I work in high-tech …

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What is at stake in transforming the donor experience?

July 16, 2015

Stake, tr. Verb. To risk; at stake. In jeopardy. What is at stake? I have been thinking about this as …

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What is the return on the investment in the stunning for the donor experience?

July 14, 2015

There comes a time where we have to make a decision. What will we invest in to make the donor …

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Donor Experience Transformation won’t be easy. In fact, it will be hard!

July 9, 2015

So many times, transformation into a donor focused world is framed as a no brainer. We feel like idiots that …

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Donor experience transformation requires being focused

July 6, 2015

In addition to being obsessed about the donor experience, the other essential ingredient to nonprofit success in transformation are efforts …

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Why Donor Experiences should be intentional

June 26, 2015

As a digital nonprofit executive, design is important. What is being asked for is important but the experience the donor …

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Do you have a talented donor experience team?

June 24, 2015

There is a revolution going on with donors. The relationship they may have had with your mission and brand in …

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  • Larry Ellison's Top 10 Rules For Success
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  • Einstein's Secret to Amazing Problem Solving (and 10 Specific Ways You Can Use It)
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Tags

CultureCustomer ExperienceDigitalDigital BusinessDigital TransformationDonor ExperienceFacebookFaith at WorkForrester ResearchGuest BlogJesusLeadershipMobileNonprofitPeopleSeth GodinSocial MediaStrategyTechnologyTransformation

Top Posts & Pages

  • “If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.” - Jeff Bezos
  • Larry Ellison's Top 10 Rules For Success
  • Every Leader Has Flaws. Don’t Let Yours Derail Your Strategy.
  • Einstein's Secret to Amazing Problem Solving (and 10 Specific Ways You Can Use It)
  • The new world of sales and marketing.
  • Customer Experience Maturity Model
  • Guest Blog: Andrew Jackson (BravoTECH) - Candidates Have a Shelf Life
  • Guest Blog: Mike Capone -- Creating and Empowering a Mobile Workforce
  • "In 2013, 66% of consumers switched brands or business due to poor customer service, a 4% increase on the previous year." ~Accenture
  • 8 questions to ask around nonprofit donation thank you's and the donor experience

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