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Digital Business

~ The Journey to Creating Amazing Customer Experiences

Tag Archives: Donor Experience

Obsession with Donors and Their Experience

June 22, 2015

This isn’t about being normal. Sorry, normal just won’t work. We need to be obsessed with the donor experience. We …

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Three Steps to Move a First-Time Giver into a Major Donor

June 17, 2015

There are some basics to donor relationships. They do require some discipline to execute but pay off in the long …

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Goals, Strategies, Planning and Execution for an amazing donor experience

June 11, 2015

Knowing where you are going with the donor experience, how you’re going to get there and being focused on execution …

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Our donors are empowered and we can’t control that

June 10, 2015

Donors are absolutely empowered through technology now. That means our donors are as well. It has happened and it is …

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Why being donor experience obsessed and focused improves transformation

June 4, 2015

Being donor obsessed and focused is not an either/or kind of thing. It is “yes/and” at its core. We need …

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Donor Experience transformational leadership is needed and it is needed now

June 1, 2015

Leadership in the donor experience transformation world is purposeful in its approach to creating a long term sustainable change. Change …

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Build a digital Nonprofit Ecosystem Focused on the Donor

May 22, 2015

Building a digital nonprofit is about building an ecosystem, not just a few isolated initiatives that have no impact on …

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Is it about checking the box called training or is it about learning about how to improve the donor experience?

April 7, 2015

Is it about checking the box called training or is about learning? It is actually about both but many times …

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  • “When people go to work, they shouldn’t have to leave their hearts at home.” –Betty Bender
  • Cvent reports that on average, customer retention rates are 18% higher when employees are highly engaged.
  • Do you need fresh eyes in your company?
  • Customer Experience Maturity Model
  • The death of the sales funnel

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Tags

CultureCustomer ExperienceDigitalDigital BusinessDigital TransformationDonor ExperienceFacebookFaith at WorkForrester ResearchGuest BlogJesusLeadershipMobileNonprofitPeopleSeth GodinSocial MediaStrategyTechnologyTransformation

Top Posts & Pages

  • “When people go to work, they shouldn’t have to leave their hearts at home.” –Betty Bender
  • Cvent reports that on average, customer retention rates are 18% higher when employees are highly engaged.
  • Do you need fresh eyes in your company?
  • Customer Experience Maturity Model
  • The death of the sales funnel
  • Do your customer systems and tools actually focus on your customers?
  • “Highly engaged employees make the customer experience. Disengaged employees break it.” ~Timothy R. Clark
  • “If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.” - Jeff Bezos
  • Level 5 Leadership: The Triumph of Humility and Fierce Resolve

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