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Digital Business

~ The Journey to Creating Amazing Customer Experiences

Tag Archives: Digital Transformation

Is Your C-Suite Equipped to Lead a Digital Transformation?

February 27, 2023

Here is some great insight from J. Yo-Jud Cheng. He is an Assistant Professor of Business Administration in the Strategy, …

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The 2021 State of Digital Transformation: “Transformations led by the CEO are more successful than those led by other positions.” ~Altimeter

November 2, 2021

In this year’s State of Digital Transformation report from Altimeter, their goal is to identify the key differences between the …

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5 Questions Boards Should Be Asking About Digital Transformation

July 9, 2021

Here is some great insight from by Celia Huber, Alex Sukharevsky  and Rodney Zemmel from McKinsey. The CEO of a large …

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Learner Journey Mapping

April 14, 2021

We are all involved in learning and we are all involved in educating others. It has been changing at a …

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The Balanced Approach to Digital Transformation

February 15, 2021

It has been an interesting journey, seeing the concept of “digital transformation” evolve. It has always been true that it …

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Digital Transformation in 2021 and Beyond

January 9, 2021

Salesforce executives shared their 2021 predictions for the future of work, digital transformation, and business innovation. While there will always be unknowns, …

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Digitization, Digitalization, Digital Transformation – A Stake in the Ground

January 6, 2021

Does the Corona-crisis accelerate digital transformation? Looking at the definitions of digitization, digitalization, and digital transformation, the answer is a clear …

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Digital transformation churn: Why the digital transformation fail rate is so high

February 4, 2019

Everyone seems to want to get on the digital transformation bandwagon. Unfortunately, it is easier to “do digital” than it …

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The journey to a digital business and the scary issue of change

August 6, 2018

You are becoming a digital business. You are on a journey. One thing is clear. It is very clear. Many …

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Salesforce CEO Marc Benioff: Massive Digital Transformation 

June 6, 2018

Jim Cramer hears from Salesforce.com founder, Chairman and CEO Marc Benioff about the company’s acquisition of MuleSoft and how Salesforce …

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“Most digital transformation is in reality a bolt-on to the current business model.” ~Nigel Fenwick | Forrester Research

March 19, 2018

“Most digital transformation is in reality a bolt-on to the current business model. Very few organisations are seeking to transform/change …

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Building your digital business while avoiding the “transformation” hype

March 9, 2018

Digital Transformation has become a pretty good business buzz word. That’s not all bad but there is some hype that …

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Digital Transformation Required (Innovate or perish) … by Dwight Moore (Guest Article)

March 8, 2018

Dwight Moore is an information technology executive with a career spanning more than 25 years. With large consulting and CIO …

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Revelation: Many Companies Are Simply Too Busy To Pursue Digital Change

February 9, 2018

Are we ready? Even if we aren’t, should we just start out anyway? What is the risk of not starting …

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Why digital change project figures don’t add up

February 8, 2018

Is there an ROI to digital upgrades? Do we, as leaders, know what we are getting for our investment? If …

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Can Your Business Compete in the Digital Age?

February 7, 2018

In this 30-minute webinar with digital strategist David Rogers, you’ll learn: – Why digital business is actually not about technology …

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“If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.” – Jeff Bezos

January 17, 2018

What is the urgency of transforming (changing) the digital customer experience. Just think of the many customer experience fails that …

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Digital Transformation has a problem. Transformation has a brother named Fear of Change. Transformation also has a sister named Change Management.

January 12, 2018

Digital Transformation has a problem. Transformation means massive change or at least it sounds that way. If you said to …

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“Creating a digital culture isn’t about who’s in charge.” ~Julie Woods-Moss

December 29, 2017

Let’s face it, a lot of posturing about culture is about “who is in charge”. We don’t like to admit …

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“Make sure your core technology platform offers the agility to continually test, modify, and improve processes to stay tuned to the new business environment.”  ~ Katherine Kostereva

December 18, 2017

Digital change is about several things. Digital change is about being bold. Companies don’t have to be high-tech to use …

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The New Executive Mindset: Intervention, not Transformation

September 4, 2017

Transformation vs. intervention is a great issue to look at. I hear a lot of advocates for transformation. “CEOs, Boards …

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Digital Transformation at Organizations – Connecting Boardroom objectives to IT re-platforming

August 21, 2017

Transformation is all the rage. The Board of Directors is probably interested. Connecting Boardroom objectives to IT re-platforming is essential. …

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Think digital is a big deal? You ain’t seen nothing yet. When, not if, will you change your strategy?

May 5, 2017

Some days the message comes through load and clear. If my company is “digital” yet, I am way behind things …

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“This is the age where digitally empowered customers are driving firms to become customer-obsessed, digital businesses.” ~Eveline Oehrlich

November 7, 2016

There is a new imperative in business. Our technology partners, the traditional IT department, and the CIO all need to …

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“Technology’s promise is not simply to automate processes, but to open routes to new ways of doing business.” ~~MIT Sloan Management Review

August 23, 2016

Where did we go wrong in thinking that technology, in and of itself, would get us where we want to …

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How has Facebook fared in its risky move to mobile?

February 2, 2016

How important is mobile? Let’s look at Facebook. They show what can happen if you focus on the transition. They …

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6 important characteristics to step into the digital leadership void

January 5, 2016

CIO’s are well positioned to lead a company digital transformation. They are logical place to look for leadership. What does …

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Is digital transformation like adding racing stripes to a 20 year old Chevy?

December 16, 2015

Digital business transformation is about making fundamental changes in how business is conducted in order to help cope with a shift …

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Predictions 2016: Welcome To The Digital Savvy, Customer Obsessed Leader

November 18, 2015

Our business world continues to change at a very dizzying pace. 2016 will not be any different. We all need …

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7 strategies CIOs are using to drive digital transformation

November 3, 2015

Companies that embrace new digital skills and technologies are more likely to experience higher profits and revenue growth, according to …

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Digital Transformation Requires Constant Innovation

October 28, 2015

We are all hearing the drumbeat about digital transformation. It is all the rage. So what is it and why …

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Why goals, strategies, planning and execution are important to digital transformation

October 1, 2015

Knowing where you are going, how you’re going to get there and being focused on execution is a key driver for the …

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As members of the C-Suite, are we getting help to transform our companies in the new digital world?

September 3, 2015

It is a sign of leadership to know when you need help. There is plenty of help available. Digital transformation …

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The A, B, C, D and E’s of Marketing Engagement 

August 27, 2015

Marketing is catching up to the “engagement game” and has powerful new tools to help. Will marketing automation actually lead …

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The Seven Rules For Digital Business And Digital Transformation

August 25, 2015

Ray Wang of Constellation Research has some great insight about digital transformation. Here are the seven rules: Digital disruption is …

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What is the secret sauce for delivering in the new digital world and transform our businesses into digital businesses?

August 3, 2015

In our new digital world, we know we know we need to be fast and agile. It also helps to …

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Digital Transformation and the CIO

June 14, 2015

If you lead technology for your company, you know there are big changes in the business environment. Transformation is being …

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Transforming the donor experience at our nonprofits

April 2, 2015

Donor experience transformation is about making fundamental changes in how business is conducted at our nonprofit in order to help cope …

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Digital Business Transformation is not an optional Strategy. Now is the time for the courage to lead and the wisdom to listen. 

April 1, 2015

As digital executives, we need the courage to lead a digital transformation and we need the wisdom to listen to …

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5 questions to consider for digital business transformation change

March 27, 2015

Change isn’t easy. Change, in fact, is hard. Here are some questions to think about. Do we have the right …

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Trends to watch to stay on the disruptive edge of digital business

February 3, 2015

There is no doubt technology is disrupting the traditional business models. Customers are in charge and they are plugged in. …

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The Bottom Line: Digital Darwinism Is Unkind To Those Who Wait

January 15, 2015

Disruption is waiting around the corner. Speed is of essence. Delay is not useful. Now is the time to have …

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Transformational leadership is needed and it is needed now

January 12, 2015

Leadership in the digital transformation world is purposeful in its approach to creating a long term sustainable change. Change efforts …

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United Way of Greater Atlanta and 2-1-1 – Call, Click, Connect

January 10, 2015

The United Way of Greater Atlanta had a traditional call center with individuals calling 2-1-1. Calling 2-1-1 connects people, via …

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Do you have an innovators heart for your company mission? Where is the sense of urgency?

December 10, 2014

There is a gap that is growing in your company. It is the gap between the connected customer, their expectations …

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Do I have enough courage to be a digital executive?

September 8, 2014

We live in a digital world. Our business is essentially “eBusiness”. If not so much today, then surely soon. The …

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“Companies who are not thinking hard – across the executive suite – about how they will position themselves in the digital landscape may find themselves woefully unprepared for the next ten years.” ~Lindsey Anderson

August 5, 2014

Many of us face an interesting question. Who will lead the digital charge in our company? Why is that important? …

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How to be ready for digital disruption and the rough road ahead

July 23, 2014

A central question to answer as a digital executive is “Is my company ready to be disrupted?” Critical to this …

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Digital transformation is turning every business into a tech business

May 6, 2014

Disruption is here or at least on the horizon. The cost to start up and create new models of business …

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Top Posts & Pages

  • “If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.” - Jeff Bezos
  • Larry Ellison's Top 10 Rules For Success
  • Every Leader Has Flaws. Don’t Let Yours Derail Your Strategy.
  • Einstein's Secret to Amazing Problem Solving (and 10 Specific Ways You Can Use It)
  • The new world of sales and marketing.

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CultureCustomer ExperienceDigitalDigital BusinessDigital TransformationDonor ExperienceFacebookFaith at WorkForrester ResearchGuest BlogJesusLeadershipMobileNonprofitPeopleSeth GodinSocial MediaStrategyTechnologyTransformation

Top Posts & Pages

  • “If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.” - Jeff Bezos
  • Larry Ellison's Top 10 Rules For Success
  • Every Leader Has Flaws. Don’t Let Yours Derail Your Strategy.
  • Einstein's Secret to Amazing Problem Solving (and 10 Specific Ways You Can Use It)
  • The new world of sales and marketing.
  • Customer Experience Maturity Model
  • Guest Blog: Andrew Jackson (BravoTECH) - Candidates Have a Shelf Life
  • Guest Blog: Mike Capone -- Creating and Empowering a Mobile Workforce
  • "In 2013, 66% of consumers switched brands or business due to poor customer service, a 4% increase on the previous year." ~Accenture
  • 8 questions to ask around nonprofit donation thank you's and the donor experience

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