Is AI the coming ubiquity?
This is a stunning insight from Seth Godin. I think he has nailed it perfectly. The fuss about AI might …
Category Archives: Technology
The 2021 State of Digital Transformation: “Transformations led by the CEO are more successful than those led by other positions.” ~Altimeter
In this year’s State of Digital Transformation report from Altimeter, their goal is to identify the key differences between the …
“There is an interesting intersection between risk management and innovation that emerges in the CMO-CIO interface.” ~Gene Morphis
When CMOs and CIOs collaborate, the relationship puts the business at a competitive advantage. Technology provides the muscle to make …
Do you have a zero-trust approach to cyber security?
Your company or nonprofits reputation is at stake. If you are a digital executive, please ask your CIO if you …
Are we ready for mobile payments?
This is not a new trend associated with COVID-19 only. We all knew there will be a huge shift in …
Will you put your money where your mouth is?
Mobile technology is exploding. If you were CEO of IBM, would you believe in it so much that you would …
What about 123456? How good is that?
Jimmy Kimmel sent a camera out onto Hollywood Boulevard to help people by asking them to tell us their password. …
Are medical devices at a security risk?
Cyber security is an important issue not just for computers but also any device that has an internet connection. That …
Disruption is waiting around the corner. Speed is of essence. Delay is not useful.
Disruption is waiting around the corner. Speed is of essence. Delay is not useful. Now is the time to have …
Are you mobile friendly for a range of mobile devices?
As a digital executive, you know there is always something to get on top of. The mobile world is moving …
8 Email Etiquette Tips – How to Write Better Emails at Work
Learning the unspoken rules for writing professional emails can improve how competent you appear in the eyes of colleagues. 00:00 …
What is our customer data strategy? How far should we go?
I must admit that during my early journey of being focused on the customer, I usually thought we should have …
Is your business about to get left behind?
Brian Solis nails it. This isn’t time to react. This is the time to lead. Now is the time to …
How important is information security to a companies digital change initiatives?
There are a number of critical components to becoming a digital organization. Five to consider are: Customer-centricity Business process optimization …
Are we really taking cyber-security seriously?
Traditionally, the fundamental focus of the Enterprise has been to preserve and expand its value through “classic Assets” as reflected …
Will the “anywhere office” survive the demise of COVID?
COVID threw many people into working from home with no preparation. Sometimes it seems to have worked well. Others perhaps …
Top 10 Web Development Trends to focus on now.
Here is a great overview of trends to focus on in web development. They all may not apply to you …
What is it like to be a digital executive?
We are all online now more than ever. It is never-ending. Working from home has made invasive. We have no …
Is the future of technology with us now?
The future is not too far away. In many ways, it is already here. IBM suggests 5 trends to begin …
Transforming customer experiences in a mobile app world.
John Colony, CEO of Forrester Research has a great article about the The Mobile War. CEOs should be aware of an …
What does your ZMOT look like?
As you would expect, Google has done some amazing research on the connected consumer experience. You should take some time …
Is the customer experience meaningful on social media?
Is the customer experience useful on social media or is it just a bunch of disjointed interactions? Is our design …
Are your connected customers engaged with you?
We see it every day. We are at an event and someone holds up their phone to video or take …
How important are great employee experiences in our digital world?
Our people create the experience, whether it is digital or in person. We can’t separate the employee experience from the …
Is society and technology evolving faster than many companies can adapt?
Are you ready for a new generation of customers? Company executives meet the Millennials. Millennials meet XYZ company. Oops, there …
Can we trust our data in a “cloud” infrastructure? Is it safe?
I have had a lot of conversations about how secure Cloud computing is or isn’t. I have given briefings to …
Are you a global company yet?
You are a global company. Do you act like it? Your audience is 4.66 billion potential customers. You have international …
Take Security To The Zero Trust Edge
Forrester has long advocated for the Zero Trust model. It is an effective framework. Senior executives ought to look at …
Algorithms, do they give or do they take?
We are the system. Algorithms are not going away. We need to build them correctly. Consider this from Seth Godin. …
Will you regret not moving faster in being engaged on social media?
This is powerful. Think 5 years from now. Not too hard to do in some cases. Or think 2 or …
5 Ways to Increase Customer Loyalty with Mobile Marketing
Customer loyalty is huge. If we can make that happen, we are golden. The mobile world is all some customers …
More evidence that the Golden Age of Sales and Marketing technology has arrived
Here is a great overview of where we are with Sales and Marketing technology. Just last month, I wrote that salestech …
Poll shows wide distrust of technology and media
This in from Axios: Americans largely think tech giants are too big and should be regulated, and mostly don’t believe …
Digitization, Digitalization, Digital Transformation – A Stake in the Ground
Does the Corona-crisis accelerate digital transformation? Looking at the definitions of digitization, digitalization, and digital transformation, the answer is a clear …
Five essential tools for post-Covid CMOs
Chief Marketing Officers (CMO’s) need robust tools to do their job effective. Here is a great summary 5 categories along …
How to Make Hot Desking Work for Your Small Business
Just like humans outgrow their clothes, expanding businesses outgrow their workspaces. Finding the right size office for your company can …
Is even 2 pieces of unified data more powerful than one?
Even 2 pieces of unified data is more powerful than one. Having a plan for the most valuable sources and …
Microsoft is winning the techlash
Here is a great article from Axios: Microsoft is winning the techlash The tech industry is feeling the pain of …
How Jack Dorsey plans to change Twitter
In an effort to make Twitter a healthier place, CEO Jack Dorsey said the company is looking to change the …
Do we have a workforce computing strategy that enables the business goals?
Is hope a good strategy? For many of us in business, it seems to be on some days. We can …
What drives the bulk of internet traffic?
This is amazing. Ever-increasing download speeds, file sharing and the growing adoption of high quality online video are expected to …
Are you ready to “life track”?
Who would have thought of a whole category of applications called “life tracking” would come into existence. Here is a …
Is the big deal understanding the connected generation?
What qualifies as digital alienation for the CIO and the digital executive? Is it about “age” or is about being …
A Journey to the Center of the Internet
Andrew Blum is an author, journalist, and speaker. His new book, The Weather Machine: A Journey Inside the Forecast, will …
Inside the mass invasion of your privacy
Here is a stunning summary of what is at stake with privacy from Axios. We know we have a problem. I’m sure …
Facebook’s reputation is sinking fast
Facebook’s reputation took a long dive over the past year, staggering under an avalanche of controversies, a new Harris Poll …
The Three Customer Service Megatrends
Great customer service is not just about cutting costs or making operations more efficient. Instead, it’s a systematic reinvention of …
Two benefits to avoiding technical jargon and concepts
Technology can very complex. Like every profession, technologists use lots of acronyms and jargon. As digital executives, we may succumb …
Digital transformation churn: Why the digital transformation fail rate is so high
Everyone seems to want to get on the digital transformation bandwagon. Unfortunately, it is easier to “do digital” than it …
Brands: Here Is The Size Of Your Digital Commerce Prize
Consumer-facing brands know that there is proverbial “gold” in generating direct sales through digital commerce — but the big question is …
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