Learning the unspoken rules for writing professional emails can improve how competent you appear in the eyes of colleagues.
- 00:00 Why bother with email etiquette?
- 01:19 Include CTA in subject line
- 02:13 One email thread per topic
- 02:48 Manage recipients
- 03:27 Start with the main point
- 04:30 Summarize in your reply
- 05:10 Hyperlink whenever possible
- 05:38 Change default setting to “Reply” (not “Reply all”)
- 06:06 Change undo send options
In this HBR collaboration with YouTube creator Jeff Su (https://www.youtube.com/c/JeffSu), you’ll learn how to better organize your communications and avoid a lot of rookie mistakes that can lead to embarrassment or worse.
Digital Business