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Digital Business

~ The Journey to Creating Amazing Customer Experiences

Tag Archives: Email

8 Email Etiquette Tips – How to Write Better Emails at Work

August 2, 2021

Learning the unspoken rules for writing professional emails can improve how competent you appear in the eyes of colleagues. 00:00 …

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Can we Slow Down and Write Better Emails?

March 25, 2021

So many of our exchanges today happen in written (or typed) form — think email, text, IM — meaning that …

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How easy is it to change channels in nonprofit fundraising and development?

July 19, 2018

The Blackbaud Institute of Philanthropic Impact’s 2018 report, Next Generation of American Giving, gives insight into how people are using these channels …

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How are nonprofit’s measuring multi-channel campaigns?

May 19, 2017

We hear so much about the importance of sending multi-channel campaigns and integrating direct mail, email, social and website messaging. And I see more …

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Avoid the “Just Following Up” Email

September 2, 2015

None of us like to be interupted by emails that have no value. Sending one email and then resending it …

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What is the real cost of email?

July 8, 2015

Tom Cochran  believes that email is the most abused method of communication in every office environment. And the widespread perception …

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Can you eliminate the need for email?

June 9, 2015

With some careful application of social media tools, could you actually eliminate the need for email? Luis Suarez, who works …

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Top Posts & Pages

  • “When people go to work, they shouldn’t have to leave their hearts at home.” –Betty Bender
  • Cvent reports that on average, customer retention rates are 18% higher when employees are highly engaged.
  • Level 5 Leadership: The Triumph of Humility and Fierce Resolve
  • Do you need fresh eyes in your company?
  • Customer Experience Maturity Model

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Tags

CultureCustomer ExperienceDigitalDigital BusinessDigital TransformationDonor ExperienceFacebookFaith at WorkForrester ResearchGuest BlogJesusLeadershipMobileNonprofitPeopleSeth GodinSocial MediaStrategyTechnologyTransformation

Top Posts & Pages

  • “When people go to work, they shouldn’t have to leave their hearts at home.” –Betty Bender
  • Cvent reports that on average, customer retention rates are 18% higher when employees are highly engaged.
  • Level 5 Leadership: The Triumph of Humility and Fierce Resolve
  • Do you need fresh eyes in your company?
  • Customer Experience Maturity Model
  • The death of the sales funnel
  • Do your customer systems and tools actually focus on your customers?
  • “Highly engaged employees make the customer experience. Disengaged employees break it.” ~Timothy R. Clark
  • "Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~Donald Porter
  • Is it really "location, location, location" anymore?

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