Will you put your money where your mouth is?
Mobile technology is exploding. If you were CEO of IBM, would you believe in it so much that you would …
Tag Archives: Mobile
Are you mobile friendly for a range of mobile devices?
As a digital executive, you know there is always something to get on top of. The mobile world is moving …
What is your strategy for connected customers?
We are beginning to think about engagement in terms of is it social or is it mobile? If our company …
Are we thinking “mobile first” when it comes to finding the best talent?
Here is an interesting trend to look at and get on top of. I must admit I hadn’t thought about …
5 Ways to Increase Customer Loyalty with Mobile Marketing
Customer loyalty is huge. If we can make that happen, we are golden. The mobile world is all some customers …
How do we go about creating and empowering a mobile workforce?
Mike Capone is CIO SVP at Qlik. He serves as General Manager of an International HR/Payroll Outsourcing Business Previous – …
Mobile is all about design for the user’s experience, not your own.
Reggie Henry joined ASAE in November of 1994. His responsibilities are to implement “exemplary” systems at ASAE that can serve …
Mobile Is Eating The Customer Journey! Seventy-three percent of consumers will switch from a poorly designed mobile site to an alternative that makes purchasing easy.
In customer experience (CX), mobile is becoming everything. But, mobile success requires a lot more than just having an app …
Will technology save you?
Will technology save you? Not likely. It can help change your business into becoming more digital but without a passion …
How important is mobile? Money Follows Eyeballs – Mobile Ad Boom Continues
One of the golden rules of advertising is that money follows eyeballs. And since people are looking at their smartphones …
The Rise of Mobile Customer Experience
Mobile can’t be ignored. The mobile experience can be painful to delightful. None of it happens by magic. There is …
Social networks are very mobile friendly. What does that mean for your content?
We all know that mobile has become a huge part of being a digital business. We may not be aware …
Twice the Time – Same Number of Apps
“These days, smartphone users have millions of apps to choose from. But how many apps do they actually use? According …
How Smooth is the Path for Mobile Customer Support?
Consumers who are inseparable from their smartphones and apps increasingly represent the average customer across industries, placing pressure on companies …
How do consumers expect to connect with us?
You know technology is moving fast. So are customer expectations. Adoption of multiple devices is now the norm. I connect …
What are the current mobile and app marketing trends?
Forrester has released its mobile predictions for 2016, highlighting how mobile will act as a catalyst for business transformation and …
How has Facebook fared in its risky move to mobile?
How important is mobile? Let’s look at Facebook. They show what can happen if you focus on the transition. They …
Contact center customer experience trends to stay on top of for 2016
The pace of change in the customer experience is moving fast. Consumer expectations are ramping up to the highest common …
These Technologies Will Shape the Near Future
“Over the past few years, we have witnessed a number of technological revolutions. First there was the rise of smartphones, …
Is it being digital or being customer focused?
Recently David Cooperstein from Forrester Research invested a fair amount of time with CMOs and agency executives, working through the …
Digital Transformation Requires Constant Innovation
We are all hearing the drumbeat about digital transformation. It is all the rage. So what is it and why …
Why do 80% of app users spend all of their time with only 3 apps?
Creating and maintaining mobile apps can be costly and risky. That doesn’t mean it shouldn’t be done but it needs …
How is the remote workforce changing business?
We all know it is true. We see it happening every day. The remote workforce is growing, it is mainstream, …
What’s the Future of Customer Service? Ask Salesforce
What is the state of customer service? How you doing with customer service via mobile devices? What about you ability …
The A, B, C, D and E’s of Marketing Engagement
Marketing is catching up to the “engagement game” and has powerful new tools to help. Will marketing automation actually lead …
What is your mobile strategy?
According to Latha Maripuri, Director of IBM Mobile and Security Services, “mobile technology has unquestionably changed how we interact in …
5 implications of the 2015 Millennial Impact Report for nonprofits
The 2015 Millennial Impact Report is out. It is well worth the time to read it. There are some important …
Are there risks to mobile CRM?
There’s no stopping the mobile CRM revolution, but those who rush into it headlong with an eye only to the …
Do Mobile Phones Make Us More Productive?
We have that look. We are being productive. Are we? Not all the time. We are playing games. We are …
Is it productive to work at home or anywhere other than the office?
Certain subjects just naturally incite opinion wars. The big ones, like political preferences, or whether you’re Team A or Team …
Connected devices in 2017
Interesting take on where the mobile world is heading. Seems pretty clear.
Your website is about to lose 50% of all traffic thanks to Google
We all know we need to have moved into a mobile world already. It is on our “to do” list. …
The power of mobile and the digital world in our pockets
It is hard to imagine a world without mobile computing. It’s funny to think back to when getting excited about …
Land lines are an endangered species
We have now reached a clear tipping point in the mobile world. By the end of 2015, a majority of …
What is the strategic impact of mobile transformation on business value?
We know how our customers are interacting with is changing and changing fast. We may, however, be underestimating how fast …
Trends to watch to stay on the disruptive edge of digital business
There is no doubt technology is disrupting the traditional business models. Customers are in charge and they are plugged in. …
The Future of Mobile Payments and the customer experience
We all know there will be a huge shift in terms of how consumers pay for transactions in the not …
Would you make a billion dollar investment in mobile technology?
Mobile technology is exploding. If you were CEO of IBM, would you believe in it so much that you would …
The anywhere office
When I was a corporate CIO, we began experimenting with an office anywhere approach. We had combined this with a new …
The mobile war, transforming customer expectations and business capabilities …
John Colony, CEO of Forrester Research has a great blog article about the The Mobile War. Written in October of 2012, it …
Digital media is fragmented globally
In our globalized world, it is strange how fragmented the world of digital media still is. Graham Spencer of MacStories …
Technology won’t save you
Will technology save you? Not likely. It can help transform you but without a passion for amazing experiences that customers …
What does it mean when online news surpasses newspapers and radio?
You could see this coming but it is still amazing to know it has finally happened. I’ve noticed my own …
Do you read your mobile news in a browser or app?
Imagine you have invested heavy in a technology betting it is the next new shiny toy. Imagine it isn’t. Interesting …
How mobile friendly is your recruiting web site?
Here is an interesting trend to look at and get on top of. I must admit I hadn’t thought about …
“Nonprofits who have made it fast and easy for online donors to give on every device are receiving up to 20% of their donations via mobile devices.” ~Kimbia eBook now available
We know we live in a connected world. Mobile has and will continue to be critical to the connected constituent. …
It is a social revolution. And it isn’t going away.
It is a full scale social revolution. So some questions: Do you have accounts on all the current social media? …
What accounts for 54% of global Internet traffic?
This is amazing. Ever-increasing download speeds, file sharing and the growing adoption of high quality online video are expected to …
How often does the social media monster swallow you whole?
How often does the social media monster swallow you whole? More than you may think, according to Red e App, …
Guest Blog: Why you need a mobile strategy — Reggie Henry
Reggie Henry joined ASAE in November of 1994. His responsibilities are to implement “exemplary” systems at ASAE that can serve …
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