Mobile can’t be ignored. The mobile experience can be painful to delightful. None of it happens by magic.

There is a variety of Temkin Group research on the mobile customer experience including: Data Snapshot: Channel Preferences Benchmark, 2016, Five C’s of Mobile VoC Disruption, Data Snapshot: Media Use Benchmark, 2016, and The State of CX Metrics, 2015.

Source: The Rise of Mobile CX (Infographic) | Customer Experience Matters®