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Digital Business

~ The Journey to Creating Amazing Customer Experiences

Author Archives: Michael Wilson

What to do if you are Overloaded

April 18, 2025

How to address the challenge of managing overwhelming workloads when delegation is not feasible, either because tasks cannot be delegated …

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Joy — The Radiant Force

November 1, 2024

Joy is a radiant force, a quiet rebellion against the chaos of the world. It’s not the absence of struggle …

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The Lantern in the Storm | A Fictional Short Story

September 1, 2024

In a small village nestled between jagged cliffs and a restless sea, there lived a young woman named Elara. The …

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The Unshakable Strength of Humility

July 1, 2024

Humility is a quiet, unshakable strength—a virtue that doesn’t shout its presence but reveals itself in the gentle way it …

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The Pillar of Truth

May 1, 2024

Through storms of doubt and winds of gain, Integrity stands, a steadfast flame. A quiet strength, unswayed, unbound, Rooted deep …

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Love, the Quiet Strength

March 1, 2024

Love is the quiet strength that binds us together, a gift we give not because it’s deserved, but because it’s …

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Courage, the Quiet Fire

January 1, 2024

Courage is the quiet fire that burns within us, igniting our strength when the world feels dark and uncertain. It’s …

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A Strong Purpose: Making Your Company a Magnet for Talent

November 11, 2023

To find and make the most of talent, companies need to be good at five disciplines: Strategic hiring: Hire people …

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How to Wow!

November 2, 2023

We have all had Wow moments as customers. We did not expect the service we received. How do we make …

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Faith, the Quiet Strength

November 1, 2023

Faith is the quiet strength that carries us through life’s storms, a steady light in the darkest of nights. It’s …

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Project Management: Managing Expectations

October 26, 2023

As a project manager, you are responsible for delivering results that meet the expectations of your stakeholders. But how do …

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How to transform your organization.

October 19, 2023

If you want to thrive in today’s volatile and uncertain business environment, you need to transform your organization and reinvent …

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Survey fraud is a serious problem

October 15, 2023

Survey fraud is a genuine problem that affects the customer experience (CX) industry and undermines the credibility of research data. In …

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Seeking Truth

October 1, 2023

Truth is the quiet strength that anchors us in a world of chaos. It’s not always loud or convenient, but …

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Embrace Trust

August 1, 2023

Trust is the quiet strength that binds us together, a delicate thread woven through every meaningful connection. It’s the courage …

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A Tireless Beacon of Hope

April 1, 2023

The sun rises each morning, a tireless beacon of hope and resilience. It bathes the world in warmth and light, …

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Don’t Make These Mistakes With Cloud CRM Solutions

March 2, 2023

There is a huge movement to cloud solutions for the world of CRM. Salesforce.com, Oracle, SAP, Microsoft Dynamics and many …

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Is Your C-Suite Equipped to Lead a Digital Transformation?

February 27, 2023

Here is some great insight from J. Yo-Jud Cheng. He is an Assistant Professor of Business Administration in the Strategy, …

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Is AI the coming ubiquity?

January 31, 2023

This is a stunning insight from Seth Godin. I think he has nailed it perfectly. The fuss about AI might …

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Are You a Difficult Person to Work For?

January 23, 2023

In looking back at my career, I know I could be a difficult manager to work for. Demanding. Grand expectations. …

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As the dawn of a new year breaks

January 1, 2023

As the dawn of a new year breaks—already ushering in fresh possibilities—let it be a canvas of hope painted with …

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Should we judge others at work or not?

December 19, 2022

Jesus can be very straightforward and direct. His suggestion on criticizing and judging others at work is to not do it …

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Work is seen as a stewardship from God himself

June 29, 2022

  Don’t work only while being watched, as people-pleasers, but as slaves of the Messiah, do God’s will from your …

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Faith at Work Challenges

June 27, 2022

What is the challenge that Jesus lays out in front of us at work? Then Jesus spoke to the crowds and …

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Can any legitimate work be seen as God’s calling?

June 25, 2022

Let each one live his life in the situation the Master assigned when God called him. This is what I …

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Work is a moral duty

June 23, 2022

To seek to lead a quiet life, to mind your own business, and to work with your own hands, as …

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Does our work glorify God?

June 21, 2022

Consider this: This is important. We all need to get it deep in our hearts and soul. Our work is …

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Are we going to be a burden to others if we do not work?

June 19, 2022

Let the thief no longer steal. Instead, he is to do honest work with his own hands, so that he …

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Disciples will be happy at work with eternal life

June 17, 2022

All authority in heaven and on earth has been given to Me. Therefore go and make disciples of all nations, …

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Does God himself give joy to us at work?

June 15, 2022

The joy I have, in Jesus my Master, is a gift from God. I don’t screw my courage and become …

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Disciples in the workplace are abundantly rewarded in this life

June 13, 2022

We are committed to being a disciple of Jesus at work. It is clear to us and clear to others. …

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Do God’s people find their joy at work in Jesus?

June 11, 2022

Jesus wants me to glad, joyful and happy in my work. Jesus paid the price for my missing God’s goal …

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Happiness at work comes from keeping God’s commands and being obedient.

June 9, 2022

Proverbs 29:18 — 18 Where there is no vision, the people are unrestrained, But happy is he who keeps the …

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Is love a burden at work?

June 7, 2022

Everyone who believes that Jesus is the Messiah has been born of God, and everyone who loves the Father loves …

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Reconciliation with Jesus sets up peace at work

June 5, 2022

How often do I start condemning myself when my faith at work is faltering? Way too often. The enemy loves …

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The importance of pursuing peace at work

June 3, 2022

Blessed [fortunate] are the peacemakers, for they will be called sons of God. [1] ~Jesus (Matthew 5:9) It is hardly …

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What is peace, how do we make it real at work and what is the promise of Jesus?

June 1, 2022

Matthew 5:9 — “Blessed are the peacemakers, for they shall be called sons of God. Proverbs 12:20 —Deceit is in …

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What is peace, how do we make it real at work and what is the promise of Jesus?  

May 30, 2022

“Fortunate [Blessed] are the peacemakers, for they shall be called sons of God. The commendation of peacemakers at work – …

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How do the pure in heart at work see God?

May 28, 2022

  Blessed [fortunate] are the pure in heart, for they will see God. ~Jesus (Matthew 5:8) Jesus only gives us …

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What is it for us to be pure in heart at work?

May 26, 2022

The “Jesus Way” goal for our faith at work:  God desires for us a level of purity of heart at …

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Because of our purity of heart at work, we are going to see God. Who is God?

May 24, 2022

Blessed [fortunate] are the pure in heart, for they will see God. [1] ~Jesus (Matthew 5:8) At work, we need …

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When we are pure in heart at work, what is it to see God?

May 22, 2022

First, to see God because of the purity of our heart at work means to be admitted to his presence. …

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Who are you at work?

May 20, 2022

The heart is what you are, in the secrecy of your thought and feeling, which nobody knows but God. And …

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So, what did Jesus mean by “pure in heart?” How will it affect our faith at work?

May 18, 2022

  Fortunate [Blessed] are the pure in heart, for they shall see God. The Greek word for “pure” in Matthew …

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A leader’s role in mercy and kindness.

May 16, 2022

  Can I pass the test? Let us call it the mercy test. Jesus orders me to be merciful. Am …

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What is mercy?

May 14, 2022

Fortunate [blessed] are the merciful, for they will be shown mercy. Matthew 5 – The Jesus Manifesto The “Jesus Way” …

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Why is humility at work important to Jesus?

May 12, 2022

Why it matters: Nobody really likes egotistical and arrogant people. It is not the way of love. It is not …

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Jesus amazing example of humility for us at work.

May 10, 2022

Jesus washing the feet of the disciples (John 13:1–17) occurred in the upper room, during the Last Supper and has …

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What does the Bible say about our ego at work?

May 8, 2022

While the word ego does not appear in the Bible, concepts and principles regarding the ego certainly do. The word …

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Are we more interested in being religious at work than in your co-workers?

May 6, 2022

What matters at work: The people of the town of Bethel sent a delegation to the priests and prophets with a …

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  • “If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.” - Jeff Bezos
  • Larry Ellison's Top 10 Rules For Success
  • Every Leader Has Flaws. Don’t Let Yours Derail Your Strategy.
  • Einstein's Secret to Amazing Problem Solving (and 10 Specific Ways You Can Use It)
  • The new world of sales and marketing.

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Recent Posts

  • What to do if you are Overloaded
  • Joy — The Radiant Force
  • The Lantern in the Storm | A Fictional Short Story
  • The Unshakable Strength of Humility
  • The Pillar of Truth

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Tags

CultureCustomer ExperienceDigitalDigital BusinessDigital TransformationDonor ExperienceFacebookFaith at WorkForrester ResearchGuest BlogJesusLeadershipMobileNonprofitPeopleSeth GodinSocial MediaStrategyTechnologyTransformation

Top Posts & Pages

  • “If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.” - Jeff Bezos
  • Larry Ellison's Top 10 Rules For Success
  • Every Leader Has Flaws. Don’t Let Yours Derail Your Strategy.
  • Einstein's Secret to Amazing Problem Solving (and 10 Specific Ways You Can Use It)
  • The new world of sales and marketing.
  • Customer Experience Maturity Model
  • Guest Blog: Andrew Jackson (BravoTECH) - Candidates Have a Shelf Life
  • Guest Blog: Mike Capone -- Creating and Empowering a Mobile Workforce
  • "In 2013, 66% of consumers switched brands or business due to poor customer service, a 4% increase on the previous year." ~Accenture
  • 8 questions to ask around nonprofit donation thank you's and the donor experience

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