Customer Service

We have all had Wow moments as customers. We did not expect the service we received. How do we make it happen? The main points of are:

• Wow experiences are those that exceed customer expectations, surprise and delight them, and forge lasting connections.
• Wow experiences are not about scaling, but about creating an emotional connection with each customer, regardless of where they are or how often they buy from you.
• Wow experiences can be created by engaging personally, anticipating needs, valuing every customer, sharing stories, and evaluating scalability.
• Wow experiences can have ripple effects, such as increased customer satisfaction, retention, advocacy, and word-of-mouth marketing.
• Wow experiences can be inspired by listening to customer feedback, investing in wow people, empowering employees, and treating customers like friends.

We need to focus on creating wow moments for our customers, as they can make an enormous difference to our success and reputation.

Faith at Work: Disciples of Jesus focus on being a servant to others and going the extra mile. That always impresses customers. It is always about service and putting the customer first.