How to Wow!
We have all had Wow moments as customers. We did not expect the service we received. How do we make …
Tag Archives: Customer Expectations
Is it urgent that we assess our systems to assure our customers and potential customers have the highest level of service?
Customer expectations have changed. We want and expect that you know us, you remember us and you will serve us now. …
Harnessing the insights buried in the mountain of data to improve the experience for your customers is a huge opportunity
Big data is all the rage. Why? Harnessing the insights buried in the mountain of data to improve the experience …
Do we know, remember and serve our customers?
We can know who our customers are. We can know and remember a lot. Customers expect us to know, remember …
Digital Business