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Digital Business

~ The Journey to Creating Amazing Customer Experiences

Tag Archives: Technology

Will you put your money where your mouth is?

September 7, 2021

Mobile technology is exploding. If you were CEO of IBM, would you believe in it so much that you would …

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Are medical devices at a security risk?

August 26, 2021

Cyber security is an important issue not just for computers but also any device that has an internet connection. That …

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Are you mobile friendly for a range of mobile devices?

August 20, 2021

As a digital executive, you know there is always something to get on top of. The mobile world is moving …

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Is the future of technology with us now?

May 26, 2021

The future is not too far away. In many ways, it is already here. IBM suggests 5 trends to begin …

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Is it a question of the facts?

March 29, 2021

Will technology save you? Not likely. It can help transform you but without a passion for amazing experiences that customers …

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Take Security To The Zero Trust Edge

March 3, 2021

Forrester has long advocated for the Zero Trust model. It is an effective framework. Senior executives ought to look at …

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Algorithms, do they give or do they take?

March 2, 2021

We are the system. Algorithms are not going away. We need to build them correctly. Consider this from Seth Godin. …

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More evidence that the Golden Age of Sales and Marketing technology has arrived 

February 10, 2021

Here is a great overview of where we are with Sales and Marketing technology. Just last month, I wrote that salestech …

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Poll shows wide distrust of technology and media

February 5, 2021

This in from Axios: Americans largely think tech giants are too big and should be regulated, and mostly don’t believe …

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Two benefits to avoiding technical jargon and concepts

February 9, 2019

Technology can very complex. Like every profession, technologists use lots of acronyms and jargon. As digital executives, we may succumb …

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Is it this or that technology? Combining technology strategy makes the difference.

January 4, 2019

This makes so much sense. It is the combination of technology that becomes so powerful in this model. Well worth …

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Is technology just about “keeping the lights” on?

November 5, 2018

Is Information Technology a support area? The traditional, “keep the lights on” world of technology just won’t cut it anymore. …

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How nine world-class CIOs focus on the most daunting challenge they ever faced.

October 25, 2018

The following is a condensed excerpt from the book Confessions of a Successful CIO: How the Best IT Leaders Tackle …

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What is the main point of building the digital business and the customer experience?

September 19, 2018

What is the main point of building the digital business and the customer experience? It is not to spend a …

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Here is a way to think of change. Improve or die?

September 13, 2018

The pace of business continues to change and move faster and faster. That is clear and it requires that we …

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Digital business change — How to take a holistic approach

August 1, 2018

Digital technologies are changing everything. We all know this just from our personal experience. At work, we are on a …

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What Wall Street is saying about Facebook’s brutal Q2 earnings. | It’s not good news!

July 26, 2018

Facebook stock took an insane pummeling on Wednesday,wiping nearly $150 billion off of the company’s value. Disappointing second-quarter earnings and …

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Will technology save you?

July 18, 2018

Will technology save you? Not likely. It can help change your business into becoming more digital  but without a passion …

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New demographics to consider as Society, technology and the digital business is evolving faster than many companies can adapt.

July 17, 2018

Are you ready for a new generation of customers? Company executives, meet the Millennials. Millennials, meet XYZ company. Oops, there …

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How to innovate the donor experience for mission relevance and financial growth

May 2, 2018

Earning relevance with your donors requires much more than the adoption of the latest technology or being on the social …

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Temkin Experience Ratings Software Snapshot

April 13, 2018

Temkin recently released the 2018 Temkin Experience Ratings (TxR) that ranks the customer experience of 318 companies across 20 industries based on …

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Six Best Practices from the NGO Technology Report — Well worth the read

March 12, 2018

There are many reports that get published every year. You can get overwhelmed with too much information. What should a …

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How do you measure results for cyber security investment?

December 22, 2017

With over 400 global business and security executives participating in a benchmark survey called The 2017 State Of Cybersecurity Metrics Annual …

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A Donor Experience Approach to Strategy, People, Process and Technology

November 29, 2017

Having an approach or a framework for the work of the nonprofit digital executive is very important. Being passionate about …

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Top 5 cybersecurity mistakes leaders make, and how to fix them

November 13, 2017

Cybersecurity teams are largely understaffed and underskilled. Security breaches are only going to accelerate and get worse. In general, most …

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A shortcut to cybersecurity

November 8, 2017

Here is a great summary from Axios about the shortage of professionals in the area of cybersecurity. We need to fill …

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The Moneyball CIO and how data can make a difference

October 6, 2017

IT can often feel like an unwinnable game, with limited resources, changing priorities, multiple stakeholders and increased demands. Too often, …

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What data should we collect to create amazing customer experiences?

September 1, 2017

We probably shouldn’t try to collect everything. We also should be collecting the “right” data. We should consider enhancing the …

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Understanding your Digital Business Model by its Business Functional Requirements for Operational Technology

June 8, 2017

Am I focused on making this goal or process or people issue supported by a digital component? Am I thinking …

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Fix Computer Security by Acting like Macy’s

June 24, 2016

Retail operations have very effective security. We should look at their approaches and design computer security in a similar fashion. …

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5 Fundraising focus areas for 2016

January 26, 2016

There are lots of ideas vying for our attention. As development executives, where should our focus be right now? Exceed …

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How technology entrepreneurs embrace philanthropy

December 3, 2015

Mark Zuckerberg, founder and CEO of Facebook, announced has announced that he’s planning to give away 99 percent of his Facebook’s …

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Is the digital space coming of age for marketers?

October 9, 2015

The digital space is coming of age. While there are many new and maturing digital marketing technologies, many have begun …

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Focus our changes on donor engagement and not technology

July 23, 2015

We all know it. We all hear it. Leadership loves to talk about change. Employees love to ignore it. Talk …

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Why do you need a marketing technology strategy?

June 24, 2015

There is a whole lot of marketing technology in the market place. It would not be surprising to find that …

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The Digital Executive: Is customer experience an art or science?

November 17, 2014

Is customer experience an art or science? It is part art and part science and a whole lot of social …

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Technology won’t save you

September 26, 2014

Will technology save you? Not likely. It can help transform you but without a passion for amazing experiences that customers …

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Focus your changes on engagement and not technology

September 22, 2014

We all know it. We all hear it. Leadership loves to talk about change. Employees love to ignore it. Talk …

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The 7 Nonprofits that Inspired Us Most in 2013

August 5, 2014

Inspiration and passion make all the difference to a nonprofits mission. Most innovative nonprofits also leverage technology. Want to know …

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Digital transformation is turning every business into a tech business

May 6, 2014

Disruption is here or at least on the horizon. The cost to start up and create new models of business …

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Top Posts & Pages

  • “If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.” - Jeff Bezos
  • Larry Ellison's Top 10 Rules For Success
  • Every Leader Has Flaws. Don’t Let Yours Derail Your Strategy.
  • Einstein's Secret to Amazing Problem Solving (and 10 Specific Ways You Can Use It)
  • The new world of sales and marketing.

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Tags

CultureCustomer ExperienceDigitalDigital BusinessDigital TransformationDonor ExperienceFacebookFaith at WorkForrester ResearchGuest BlogJesusLeadershipMobileNonprofitPeopleSeth GodinSocial MediaStrategyTechnologyTransformation

Top Posts & Pages

  • “If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.” - Jeff Bezos
  • Larry Ellison's Top 10 Rules For Success
  • Every Leader Has Flaws. Don’t Let Yours Derail Your Strategy.
  • The new world of sales and marketing.
  • Einstein's Secret to Amazing Problem Solving (and 10 Specific Ways You Can Use It)
  • Customer Experience Maturity Model
  • Guest Blog: Andrew Jackson (BravoTECH) - Candidates Have a Shelf Life
  • Guest Blog: Mike Capone -- Creating and Empowering a Mobile Workforce
  • "In 2013, 66% of consumers switched brands or business due to poor customer service, a 4% increase on the previous year." ~Accenture
  • 8 questions to ask around nonprofit donation thank you's and the donor experience

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