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Digital Business

~ The Journey to Creating Amazing Customer Experiences

Tag Archives: HBR

8 Email Etiquette Tips – How to Write Better Emails at Work

August 2, 2021

Learning the unspoken rules for writing professional emails can improve how competent you appear in the eyes of colleagues. 00:00 …

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How to Stop Overthinking Everything

February 18, 2021

Overthinking and not making a decision can be crippling for leaders. Melody Wilding, LMSW is an executive coach and author of Trust Yourself: …

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What Happens When Your Career Becomes Your Whole Identity

December 27, 2019

It happens way to easily. It is a slippery slope. Too many of us go down this path. Here is …

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7 strategies CIOs are using to drive digital transformation

November 3, 2015

Companies that embrace new digital skills and technologies are more likely to experience higher profits and revenue growth, according to …

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Leadership Is About to Get More Uncomfortable

August 11, 2015

It has never been easy to be a leader. Maybe it is tougher now than before and maybe it isn’t. …

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Digital Transformation and the CIO

June 14, 2015

If you lead technology for your company, you know there are big changes in the business environment. Transformation is being …

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Top Posts & Pages

  • “When people go to work, they shouldn’t have to leave their hearts at home.” –Betty Bender
  • Cvent reports that on average, customer retention rates are 18% higher when employees are highly engaged.
  • Level 5 Leadership: The Triumph of Humility and Fierce Resolve
  • Customer Experience Maturity Model
  • The death of the sales funnel

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Tags

CultureCustomer ExperienceDigitalDigital BusinessDigital TransformationDonor ExperienceFacebookFaith at WorkForrester ResearchGuest BlogJesusLeadershipMobileNonprofitPeopleSeth GodinSocial MediaStrategyTechnologyTransformation

Top Posts & Pages

  • “When people go to work, they shouldn’t have to leave their hearts at home.” –Betty Bender
  • Cvent reports that on average, customer retention rates are 18% higher when employees are highly engaged.
  • Level 5 Leadership: The Triumph of Humility and Fierce Resolve
  • Do you need fresh eyes in your company?
  • Customer Experience Maturity Model
  • The death of the sales funnel
  • Do your customer systems and tools actually focus on your customers?
  • “Highly engaged employees make the customer experience. Disengaged employees break it.” ~Timothy R. Clark
  • "Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~Donald Porter
  • Is it really "location, location, location" anymore?

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