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Digital Business

~ The Journey to Creating Amazing Customer Experiences

Tag Archives: CIO

“There is an interesting intersection between risk management and innovation that emerges in the CMO-CIO interface.” ~Gene Morphis

September 19, 2021

When CMOs and CIOs collaborate, the relationship puts the business at a competitive advantage. Technology provides the muscle to make …

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Can we trust our data in a “cloud” infrastructure? Is it safe?

April 2, 2021

I have had a lot of conversations about how secure Cloud computing is or isn’t. I have given briefings to …

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CIOs as “Chief Influence Officer”

February 6, 2019

As leaders, we all have a significant role in influencing the strategy and direction of the business. Culture change doesn’t …

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Are you trying to build hero products?

November 30, 2018

I am a big fan of the work that Constellation Research does. We have lots of lists that writers develop …

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How comfortable are CIO’s at participating in business strategy conversations?

November 14, 2018

The job of a CIO is a tough one. Understanding and being able to communicate highly technical concepts in plain …

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How nine world-class CIOs focus on the most daunting challenge they ever faced.

October 25, 2018

The following is a condensed excerpt from the book Confessions of a Successful CIO: How the Best IT Leaders Tackle …

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What involvement does the C-Suite have with customer experience initiatives?

October 3, 2018

Executive leadership and all the members of the C-Suite need to embrace the vision, goals and strategies associated with bringing …

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The trust of the CEO in digital change efficiency –- and more CEO and digital business takeaways

August 27, 2018

The CEO is the Chief Everything Officer. The CEO sets the strategic direction for all aspects of the business. That …

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Digital business and the CEO: on leadership and who is in charge

August 24, 2018

We all know leadership is crucial. When it comes to helping your business on the journey to becoming digital, leadership, …

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“Innovation can’t and shouldn’t be tech for the sake of tech, it should always be solving real human problem.” ~Healy Cypher

December 15, 2017

Innovation continues to be the big thing. CEO’s seem very enamored by it. Recently I  saw a CEO create a …

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The Moneyball CIO and how data can make a difference

October 6, 2017

IT can often feel like an unwinnable game, with limited resources, changing priorities, multiple stakeholders and increased demands. Too often, …

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What kind of business technology scorecard do you use?

May 31, 2016

Do you have a scorecard that translates your key goals and strategies in a way that drives performance? Have you created …

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Who Owns Enterprise Analytics and Data? How about the CEO?

May 19, 2016

This is a very interesting suggestion that the CFO owns enterprise analytics and data. My sense, while it is well …

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Johnson & Johnson’s CIO Leverages A Proven Blueprint For Success In The First 100 Days

May 9, 2016

When you take on a new leadership role, there is a definite honeymoon period. As leaders we know it and …

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6 important characteristics to step into the digital leadership void

January 5, 2016

CIO’s are well positioned to lead a company digital transformation. They are logical place to look for leadership. What does …

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Predictions 2016: Welcome To The Digital Savvy, Customer Obsessed Leader

November 18, 2015

Our business world continues to change at a very dizzying pace. 2016 will not be any different. We all need …

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7 strategies CIOs are using to drive digital transformation

November 3, 2015

Companies that embrace new digital skills and technologies are more likely to experience higher profits and revenue growth, according to …

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Technology’s Undeniable Impact on Individualization

October 30, 2015

Consumers now expect certain experiences. We we don’t meet them, they move on. Personalization is expected at every turn. We …

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What is the CIO Strategy for the “Age of the Customer”

October 2, 2015

If you are a technology leader, you need a strategy for digital transformation. As more executives obsess over the customer …

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All Boards Need a Technology Expert

September 24, 2015

It is striking that most Boards of Directors have little to no members who have expertise in technology. As technology …

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What does a disruptive CIO look like in the age of digital transformation?

September 8, 2015

Is disruption on your agenda today? How much time will you devote to it? How many meetings do you have …

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New research suggests chief digital officers are no flash in the pan

July 14, 2015

We have seen a dramatic rise in the number of companies that have created a role for a Chief Digital …

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Digital Transformation and the CIO

June 14, 2015

If you lead technology for your company, you know there are big changes in the business environment. Transformation is being …

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Where Are You On The Customer Focused Transformation Journey?

June 10, 2015

It is the age of the customer and we are all on a wonderful journey. Some one has to manage …

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As CIO, is your best business partner the CMO?

January 28, 2015

When CMOs and CIOs collaborate, the relationship puts the business at a competitive advantage. Technology provides the muscle to make …

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Cybersecurity a major concern in C-suites after Sony hack. Are you ready?

December 14, 2014

A blog post from computer security firm F-Secure may send a chill through the C-suites of major corporations and nonprofits …

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“Companies who are not thinking hard – across the executive suite – about how they will position themselves in the digital landscape may find themselves woefully unprepared for the next ten years.” ~Lindsey Anderson

August 5, 2014

Many of us face an interesting question. Who will lead the digital charge in our company? Why is that important? …

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Confessions of a Successful CIO: The DNA of the Best IT Leaders

May 15, 2014

The following is a condensed excerpt from the new book Confessions of a Successful CIO: How the Best IT Leaders …

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Is Information Technology a support area?

May 8, 2014

Is Information Technology a support area? The traditional, “keep the lights on” world of technology just won’t cut it anymore. …

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  • Cvent reports that on average, customer retention rates are 18% higher when employees are highly engaged.
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  • Do you need fresh eyes in your company?
  • Customer Experience Maturity Model

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CultureCustomer ExperienceDigitalDigital BusinessDigital TransformationDonor ExperienceFacebookFaith at WorkForrester ResearchGuest BlogJesusLeadershipMobileNonprofitPeopleSeth GodinSocial MediaStrategyTechnologyTransformation

Top Posts & Pages

  • “When people go to work, they shouldn’t have to leave their hearts at home.” –Betty Bender
  • Cvent reports that on average, customer retention rates are 18% higher when employees are highly engaged.
  • Level 5 Leadership: The Triumph of Humility and Fierce Resolve
  • Do you need fresh eyes in your company?
  • Customer Experience Maturity Model
  • The death of the sales funnel
  • Do your customer systems and tools actually focus on your customers?
  • “Highly engaged employees make the customer experience. Disengaged employees break it.” ~Timothy R. Clark
  • "Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~Donald Porter
  • Is it really "location, location, location" anymore?

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