“Paychecks can’t buy passion.” ~Brad Federman
It makes a difference if you love your career, your work, your job and your customers. Passion is characteristic of …
Category Archives: Digital Business
How app retention is like dating
Keeping users on mobile apps is an issue many teams are working towards solving. Billions of apps are downloaded every …
The need for speed! — How can we accelerate innovation and change?
We all feel how fast things are moving. There is stuff happening we don’t see coming but then …. boom; …
What is the difference between a lead, a prospect and an opportunity?
What is the difference between a lead, a prospect and an opportunity? What Are Leads A lead is the name …
Propelling experience design in your digital business
There are three different pillars of experience, 1) Technology, 2) Brand and 3) Design. But more importantly, a great approach …
Do connected devices “care”?
Talk about disruption. This is a big deal. The Internet of Things (IoT) is the network of physical devices, vehicles, home appliances, …
Digital business change — Silos, responsibility and skills
When creating a digital business, we need all the help we can get. Since a digital business is ultimately about …
The digital business economy: The pace of digital change moves to the core of business
The digital business journey and it’s associated technologies is having a huge impact on business, it’s economy and society in …
What is the gap in what the customer expects and what we deliver?
What do customers really want? Are we delivering it? Is there a gap? Customers have certain goals in mind when …
Digital maturity benchmarks and digital business journey strategy
Having a maturity framework and benchmarks are important. They have great value. They indicate that digital business change is a …
What is the ROI of Customer Experience improvement and initiatives?
The Temkin Group just published a great report, ROI of Customer Experience, 2018. This is updated annually. Bottom line, there is …
The trust of the CEO in digital change efficiency –- and more CEO and digital business takeaways
The CEO is the Chief Everything Officer. The CEO sets the strategic direction for all aspects of the business. That …
Digital business and the CEO: on leadership and who is in charge
We all know leadership is crucial. When it comes to helping your business on the journey to becoming digital, leadership, …
“75% of senior executives believe their organization has a culture of innovation, but only 37% of employees feel the same.” ~Brian Solis
Is there is a disconnect in what members of the C-Suite believe and what employees believe? Is it a question …
Shaping the end to end digital customer experience
Who is your customer? How do you define it? Does include just those who buy something? What about employees? What …
There comes a moment where a potential customer makes a decision to engage
There comes a moment where a potential customer makes a decision to engage. They may be just “testing the waters” …
Is digitization the same as building a digital business?
There is some confusion regarding whether digitization is a part of building a digital business. Lack of some level of digitization …
The digital business journey and the hyper-connected consumers need for holistic optimization
We know we need to move faster. The digitization of our world is moving at hyper speed. Consumers and businesses …
Moving from technology to a digital business economy in stages
There are stages that we go through as we focus on a digital business economy and not “the technology”. We …
The CEO and the boardroom agenda for the digital business journey
Is the digital business journey at the top of your boardroom agenda? Is the Board of Directors engaged and concerned? …
Is there a linear path to engagement for connected consumers?
Over the years, companies have developed various models to explain customer behavior. Most of the ones I have seen have …
The digital business journey and marketing
One of the most impactful areas of change for the digital business is in the area of marketing. It is …
Digital business change and the customer experience
You are going to have a lot of digital change initiatives and projects going as you accelerate the pace of …
Are they distracted or focused on being connected?
We see it every day. We are at an event and someone holds up their phone to video or take …
Creating the Strategy — Are we getting the right answers to right questions?
You are on the journey to becoming a master at becoming a digital business. How do you go about creating …
Discovering intent and setting priorities for the digital business journey
There are lots of examples of roadmaps out there. Take any digital initiative and you can find the generic way …
The journey to a digital business and the scary issue of change
You are becoming a digital business. You are on a journey. One thing is clear. It is very clear. Many …
The role of the CEO and digital change as a journey
Digital change in business is a reality. This is now the chief role of the CEO to shepherd it successfully. …
Aligning goals and strategies for the new connected consumer
As a company executive, you have focused on some traditional markets and strategies. Your mission has compelled you to think …
Digital business change — How to take a holistic approach
Digital technologies are changing everything. We all know this just from our personal experience. At work, we are on a …
Building a compelling vision for the digital business journey
Building a digital business is a journey. Before moving forward, it helps to have a strong vision for where you …
Digital business change focuses on the future and outcomes
You’ve committed to moving your company forward to be more of a digital business. The journey has started. Excitement is …
The evolution of digital change of your business is creating a new economy
You may hear about a DX economy. For those who like to use the “digital transformation” mantra, DX refers to …
Why are we still clueless about the lifetime value of a customer?
Creating a customer value framework, which includes calculations of Customer Lifetime Value (CLV), is an initiative that is extremely valuable …
What Wall Street is saying about Facebook’s brutal Q2 earnings. | It’s not good news!
Facebook stock took an insane pummeling on Wednesday,wiping nearly $150 billion off of the company’s value. Disappointing second-quarter earnings and …
What is the role of the CEO when it comes to building a digital business and the change required to get there?
What is the role of the CEO when it comes to building a digital business and the change required to …
The new connected consumer is more relevant than age demographics
We are beginning to think about engagement in terms of is it social or is it mobile? If our company …
What are some of the digital realities that can help you navigate your way without sinking the ship?
You are moving ahead with improving your business with some great digital change initiatives. What are some of the digital …
What is Net Promoter Score?
You have probably taken a survey with the question “How likely are you to recommend this company to a friend …
How easy is it to change channels in nonprofit fundraising and development?
The Blackbaud Institute of Philanthropic Impact’s 2018 report, Next Generation of American Giving, gives insight into how people are using these channels …
Mobile Is Eating The Customer Journey! Seventy-three percent of consumers will switch from a poorly designed mobile site to an alternative that makes purchasing easy.
In customer experience (CX), mobile is becoming everything. But, mobile success requires a lot more than just having an app …
Will technology save you?
Will technology save you? Not likely. It can help change your business into becoming more digital but without a passion …
New demographics to consider as Society, technology and the digital business is evolving faster than many companies can adapt.
Are you ready for a new generation of customers? Company executives, meet the Millennials. Millennials, meet XYZ company. Oops, there …
Where does being a digital business happen? Can I escape it’s path?
Where does being a digital business happen? It happens everywhere. It has hit each and every industry and business sector. …
Where does your organization stand on its digital journey?
Assessing your current capabilities around the journey to become a digital business can be a challenge. Capgemini Consulting has created …
The “We’ve tried that before” conundrum
I know I’ve said it. I know I am not the only one. I am embarrassed by it. We’ve tried …
Do you have a passion for your mission and your customers? You can turn yourself into a hero!
Here is the big thing. And of course, this is very important. You have a passion for your mission. You …
The most popular iOS apps of all time
App Annie is out with a fresh look at the most popular and profitable iOS apps and games of all …
Mark Zuckerberg: A single point of failure at Facebook, a company that is systemically important to the internet
The following is from: Mark Zuckerberg: A single point of failure at Facebook, a company that is systemically important to the …
“It’s essential that we differentiate between things that remind us of fear and those that are actually risky.” ~Seth Godin
Great insight from Seth Godin. Source: Do-ability | Seth’s Blog When we were in fifth grade, our options were severely limited. …
Digital Business