Best Practices Are Hurting Your Fundraising … by Tim Kachuriak, CEO of NextAfter
Best Practices Are Hurting Your Fundraising by Tim Kachuriak Sometimes we think an idea will work well based on past experiences or …
Category Archives: Digital Business
How can we be accountable for improving the donor experience?
The most important issue for any planning and execution system for the digital executive focused on improving the donor experience …
Community Building … by Jennifer Sampson, CEO at United Way of Dallas
As McDermott-Templeton President and CEO of United Way of Metropolitan Dallas, Jennifer Sampson knows the value of building communities. The …
Exclusive: Alexa is coming to the office
Exclusive: Alexa is coming to the office – Axios This could be a very big deal. Personally, i am still getting …
Six Best Practices from the NGO Technology Report — Well worth the read
There are many reports that get published every year. You can get overwhelmed with too much information. What should a …
Building your digital business while avoiding the “transformation” hype
Digital Transformation has become a pretty good business buzz word. That’s not all bad but there is some hype that …
Reinventing Impact Measurements: Biology or Blockchain? … by Julia Cannon at roundCorner (Guest Article)
Julia Cannon is the Senior Product Manager for foundationConnect at roundCorner. Julia guides product requirements and development to help foundations transform the way they manage …
Digital Transformation Required (Innovate or perish) … by Dwight Moore (Guest Article)
Dwight Moore is an information technology executive with a career spanning more than 25 years. With large consulting and CIO …
Customer Experience Maturity Model
There are all kind of maturity models. The Temkin Group has developed a great one for the customer experience. It …
There is Light at the End of the Tunnel – and it’s a Freight Train … by Jamey Heinze (Guest Article)
Jamey Heinze As CMO at iGrafx, Jamey is responsible for enriching the brand, amplifying market awareness and creating additional demand …
“We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.” – Jeff Bezos
“We see our customers as invited guests to a party, and we are the hosts. It’s our job every day …
Consumers Want Devices To Talk Back
US and European online adults with a voice assistant speaker want to start using the device to inform their lifestyle …
More cars than phones are being added to U.S. cellular networks
Connected devices are beginning to dominate our lives. There is money to be made here. Is it a part of …
Disruption Alert: Amazon plans to open as many as six more cashierless Amazon Go stores this year
This is now. This is not the future. This is real. This is example number 1 of how your business …
What causes disruption to your evolving digital business?
There are a number of disruptions that create havoc and chaos to your evolving digital business. Either individually and in …
If my company invests in the customer experience, will it work?
It is reasonable to ask, if my company invests in the customer experience, will it work? This question drove Watermark …
SMART transformation goals for the donor experience are time-bound
The fifth criterion for SMART goals stresses the importance of grounding goals within a time frame, giving them a target …
What is digital disruption?
We live in a wonderful world of buzzwords. Everyone is talking about digital transformation. Digital transformation has a brother. His …
Digital journey and hyper-connectedness: focus on the edges
There are a number of variables as we take our journey to becoming a digital business. There are some edges …
What is the planning framework that a digital business should look at?
The buzz is all around “digital transformation”. Is transformation what your business needs right now. Maybe but probably not. You …
“Most CEOs don’t fully understand the impact emerging digital technologies will have on their industry in the next ten years.” ~Nigel Fenwick
This may be your reality. You see a business (not technical) imperative to be a digital business. Your CEO and …
Are we all speaking the same language when it comes to building a digital business?
Are we all speaking the same language when it comes to building a digital business? It helps to look at …
The customer conniption! Identifying and doing something about the ‘final straw’ moment.
We’ve all been there. We’ve all experienced it. It is the conniption fit. It is the final straw. A great …
Revelation: Many Companies Are Simply Too Busy To Pursue Digital Change
Are we ready? Even if we aren’t, should we just start out anyway? What is the risk of not starting …
Why digital change project figures don’t add up
Is there an ROI to digital upgrades? Do we, as leaders, know what we are getting for our investment? If …
The coming conflict between millennials and boomers
This is a very curious trend with disturbing implications. As a boomer, I’ve had a sense about this issue but …
Can Your Business Compete in the Digital Age?
In this 30-minute webinar with digital strategist David Rogers, you’ll learn: – Why digital business is actually not about technology …
Google Launches Its First Cybersecurity Company, Chronicle
Now this is serious. Google tends to play for keeps. It is interesting that is funded as a “moonshot” initiative …
What does a digital business and its evolution look like for you?
Thinking and planning through the evolution of your digital business requires some holistic and strategic thinking. It is a core …
Why does the holistic picture matter in becoming a digital business?
We read a lot about digital transformation. Transformation is really only part of the picture. The end game is to …
“A satisfied customer is the best business strategy of all.” ~ Michael LeBoeuf
We love to plan. Planning is important. How much of our strategy is about the customer experience? That is something …
Want to understand Bitcoin? Try this children’s book
Screenshot of “My First Bitcoin: And the Legend of Satoshi Nakamoto” from cash.me/bitcoin Talk of Bitcoins and blockchains is unavoidable these …
Who holds the future in their hands?
We have choices to make about where to work, what to buy and what to invest in. Many are conspiring …
What is the role of the customer experience team for the new marketing launch?
Our marketing department has a real focus and wants to launch a new campaign. They have done a lot of …
“It’s very difficult to reason with someone if their hair is on fire.” ~Seth Godin
This customer service summary from Seth Godin is right on target. We have all, way to often, experienced the opposite …
The Experience When Business Meets Design
Brian Solis was invited to present at FIC (Festival de Interatividade e Comunicação) in Porto Alegre, Brazil. While he couldn’t …
What is LaaS (Leadership as a Service) all about?
The chaos and intrusion caused by traditional consulting firms often makes things worse long before they get better. More importantly, …
“There is nothing that a Big-Hearted Leader can do that is more important than turning his or her company or organization into a force for good.” ~Donn Sorensen
The customer experience, at its core, is a matter of the heart that is obsessed with serving the customer. Donn …
“If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.” – Jeff Bezos
What is the urgency of transforming (changing) the digital customer experience. Just think of the many customer experience fails that …
“The best way to find yourself is to lose yourself in the service of others.” – Mahatma Gandhi
We all want to deliver amazing customer experiences. It our greatest desire. There is much that gets in the way …
Digital Transformation has a problem. Transformation has a brother named Fear of Change. Transformation also has a sister named Change Management.
Digital Transformation has a problem. Transformation means massive change or at least it sounds that way. If you said to …
What does an amazing “unboxing experience” look like?
Today’s customers are shopping online much more often than in past years. This change has had a profound impact on …
Are our digital donor experience goals relevant?
The fourth criterion for SMART goals stresses the importance of choosing goals that really make a difference in improving the …
15 Customer Experience Trends for 2018 (Infographic)
Last month, Temkin Group published its annual list of CX trends and they labelled 2018 “The Year of Humanity.” Here’s an …
What is the state of Customer Experience metrics for 2017?
The State of CX Metrics, 2017 December 2017 Temkin Group does really great work. They surveyed 169 companies to learn …
Three things marketers must do to better serve customers in 2018
Marketing is playing a greater and increasingly significant role in the customer experience. Some companies are struggling with how to …
84 Percent of U.S. Healthcare Providers Have No Cyber Security Leader
Do you find this a little concerning? Eighty-four percent of U.S. healthcare providers don’t have a cyber security officer, and …
“Creating a digital culture isn’t about who’s in charge.” ~Julie Woods-Moss
Let’s face it, a lot of posturing about culture is about “who is in charge”. We don’t like to admit …
Is trust going to be a casualty in the war on cyber crime?
None of us are safe it seems. Cyber criminals attack without any consideration of our corporate or individual status in …
How do you measure results for cyber security investment?
With over 400 global business and security executives participating in a benchmark survey called The 2017 State Of Cybersecurity Metrics Annual …
Digital Business