The customer experience, at its core, is a matter of the heart that is obsessed with serving the customer. Donn Sorensen is executive vice president of operations of Mercy Health System is one of the largest Catholic health systems in the United States. Donn is on to something.

A heart-felt leader will make a difference. Are you ready to lead the charge?

There is nothing that a Big-Hearted Leader can do that is more important than turning his or her company or organization into a force for good.” ~Donn Sorensen

Source: Leadership Lesson: It Comes From The Heart

Heart