Cvent reports that on average, customer retention rates are 18% higher when employees are highly engaged.
Highly engaged employees lead to loyal customers. Study after study reveal this simple fact. So … Cvent reports that on …
Category Archives: People
“When people go to work, they shouldn’t have to leave their hearts at home.” –Betty Bender
Work and success is about passion for what we do. We get up and go to work for a reason. …
"The common question that gets asked in business is, ‘why?’ That’s a good question, but an equally valid question is, ‘why not?’" ~~Jeffrey Bezos
It is all about the question most days. As leaders, we get to ask the questions and help everyone focus. …
What’s on tonight? Will I be intentional with my time?
Will I be intentional with my time? It may be the single most important personal goal I can have. I …
Am I booking enough time to think?
Am I booking enough time to think? Answer. Probably not. Does my calendar reflect that I need to reflect? Answer. …
“The only way to do great work is to love what you do.” ~Steve Jobs
Am I on a mission? I need focus and purpose to what I am doing. Without that, I am just …
Manager of Business Results – Position available
This is too good to ignore. I’m guessing we could replace the Chief Digital Officer title up top with others …
“Cultural change takes six months per layer in your organization.” ~Mike Capone
Think about how long it takes to change. As leaders, we think it won’t be so difficult. Is it any …
What is organizational culture?
Management guru Peter Drucker is credited with saying that “culture eats strategy for lunch.” It is hard to find any leader who doesn’t …
“The way your employees feel is the way your customers will feel.” ~Sybil F. Stershic
As corporate leaders, we make investment decisions all the time. We have investment formulas that help guide those decisions. All …
Sometime is now and somebody is you!!
When is the right time? Now is the time. You know it is true. Can’t someone else do this?This is …
What do you do if you currently work for a leader that isn’t helping you?
What do you do if you currently work for a leader that isn’t helping you? That is a tough issue. …
Implementation is one of the Four Keys to Nonprofit Leadership by Mark Roithmayr (guest article)
Today we focus of on “Implementation” the fourth and final key element in Nonprofit Leadership. While Vision, Constituencies, and Individuals get …
What is the one über competency for being customer obsessed?
We all need to be passionately focused on great customer experiences. This is the driving force for profitability. Is there …
Is the past killing our future? Do we have the courage to do the right thing?
There is a tough thing in life. We make business decisions and invest millions of dollars. Many times it doesn’t …
Leadership: Some thoughts on our challenging leaders
What do you do if you currently work for a leader that isn’t helping you? Michael Hyatt has some very …
Is hope a strategy?
Is hope a good strategy? Generally hope is a a feeling of expectation and desire for a certain thing to happen. …
Lack of Accountability: Is it the enemy within?
Are we our own worst enemy? As we build a digital business, what is a very important people issue not …
What are the rules of employee engagement for a great customer experience?
More and more, we are beginning to recognize that a key to the customer experience is highly engaged employees. Gallup …
Constituencies are one of the Four Keys to Nonprofit Leadership by Mark Roithmayr (guest article)
Welcome again to our ongoing series on the Four Keys to Nonprofit Leadership namely, Vision, Constituencies, Individuals and Implementation. This …
Is it all about transformation? What about agile initiatives to solve urgent problems?
I am an advocate for transformation. I am also an advocate for speed. There is work to be done that …
How do you create a digital business when experienced leadership is hard to find?
Teamwork is essential in business. Volumes have been written on it. There is current a dearth of digital leadership due …
Johnson & Johnson’s CIO Leverages A Proven Blueprint For Success In The First 100 Days
When you take on a new leadership role, there is a definite honeymoon period. As leaders we know it and …
“If it was easy, you would have already achieved the change you seek.” ~Seth Godin
Seth Godin makes a great point here about transformation. It is hard work. It is about changing the way we …
Competing departments are holding back digital transformation
The CEO has to lead the way on this. The CEO has to build the culture. Silos always exist. There …
Transformation change is more about culture than strategy
We have a lot to do. Our plate is full. Who needs one more thing on the list? My guess …
“Greatness can’t be a policy, and it’s hard to delegate to bureaucrats.” ~Seth Godin
We can be a part of what is great. It isn’t easy some days. It is a fight. We need …
Einstein’s Secret to Amazing Problem Solving (and 10 Specific Ways You Can Use It)
The definition of the problem will be the focal point of all your problem-solving efforts. As such, it makes sense …
The 4 TED Talks That Leaders Need to Watch
Although it began as a onetime event 32 years ago, the annual TED convention has grown into a global enterprise …
Vision is one of the Four Keys to Nonprofit Leadership by Mark Roithmayr (guest article)
Vision is one of the Four Keys to Nonprofit Leadership by Mark Roithmayr Last month we spoke about the Four Keys to …
Will the Rightful Customer Experience Owner Please Stand Up?
The customer experience is a journey involving many along the way. Does the sales department “own the relationship”? What about …
Trouble with the Curve? Why Microsoft is Ditching Stack Rankings for employee evaluations.
Does your company evaluate “on the curve”? It is quite possible they do. You may not even know it if …
Why isn’t collaborating in the Cloud easier?
We want to collaborate. It just sounds good to say it. Why wouldn’t we? Of course we do. Everyone believes …
Who “owns” the nonprofit donor?
Do we own our donors? Are they “the property” of the Development department? Are gala attendees interested in our mission …
To reach our goals, make a mental movie
One of the core characteristics of the customer obsessed digital executive is purposeful leadership. This leadership is both purposeful and …
The Four Keys to Nonprofit Leadership by Mark Roithmayr (guest article)
The Four Keys to Nonprofit Leadership by Mark Roithmayr Recently much has been written about the coming Tsunami of baby boomers …
CEOs: Before calling for more digital innovation – answer 3 essential questions.
We all want to be more innovative. We embark on a new “very big deal” approach. It is highly visible. …
The Untapped Value of Employee Engagement
There is tons of data to show that engaged employees create engaged customers. Consider this about engaged employees: Always try …
Employee engagement is foundational to donor engagement
Employee engagement is foundational to donor engagement. It is highly unlikely that an employee who hates their job or who …
“Most of what we call management consists of making it difficult for people to get their work done.” ~~Peter Drucker
It is time for us to change our approach to management. Mr. Drucker suggested that a long time ago. Some …
Is the lack of digital talent a comment on our leadership?
There has been a pervasive belief that IT (Technology) doesn’t matter. That IT is a commodity to be managed at …
Why is changing culture like baking a cake?
Culture is difficult to change. Changing it is painful. Nothing in the world is worth having or worth doing unless …
Why is employee engagement foundational to customer engagement?
Employee engagement is foundational to customer engagement. It is highly unlikely that an employee who hates their job or who …
How to make employee engagement a key metric
When employee engagement becomes foundational to how you do business as a part of people initiatives, it will become a …
“The number one thing to steal from your competitors: Wisdom.” ~Seth Godin
I need more wisdom. I don’t have to look far to find it. “What have I learned from others” is …
Is hierarchy overrated?
(Photo credit: Wikipedia) There are a number of trends that are converging that make it easier to have less hierarchy. …
Why we no longer need HR departments
I must say, this article from Bernard Marr is bold in suggesting we don’t need Human Resources departments. The real …
What are the questions to ask about digital transformation initiatives?
Transformation isn’t easy and many times it fails. There are a variety of reasons. It isn’t easy and it won’t …
John Wooden: Playing on principles of caring and leadership
I have long admired John Wooden but had never heard this story. I think this is a must read. What was it …
A good case for not hiring a CDO (Chief Digital Officer)
Martin Gill at Forrester Research says don’t hire a Chief Digital Officer. Chief Digital Officer (or CDO) is the latest …
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