We all need to be passionately focused on great customer experiences. This is the driving force for profitability.

Is there one über competency that out shines them all? Brad Smart suggests that we think about resourcefulness. This is the one big thing that Topgrading suggests out of 50 overall competences.

Resourceful staff find a way, no matter what, to amaze customers they interact with. They don’t let anything get in the way. They have a drive that focus on the customer beyond anything else. Their passion is contagious.

There is one über Competency, and that is Resourcefulness. A Players are very strong in resourcefulness.  It’s so powerful that if a candidate has “it,” then almost certainly that candidate is very strong on many other competencies.

What is Resourcefulness? It’s a combination of drive, passion, analytic ability, decision making, perseverance, resilience, integrity, tenacity, and energy that, when applied, snatches success out of the jaws of defeat.  Resourcefulness is figuring out how to get over, around, or through barriers to success, and then doing it.

Resourcefulness is the opposite of coasting along, giving up, running to bosses to solve problems, whining, making excuses, and then giving up some more.

via Topgrading’s MOST Important Competency » Topgrading.com.