Can passion for our customers win the day?
You have a passion for your mission. You want to do the right thing for your customers. You believe in …
Tag Archives: Passion
“Paychecks can’t buy passion.” ~Brad Federman
It makes a difference if you love your career, your work, your job and your customers. Passion is characteristic of …
Do you have a passion for your mission and your customers? You can turn yourself into a hero!
Here is the big thing. And of course, this is very important. You have a passion for your mission. You …
“Highly engaged employees make the customer experience. Disengaged employees break it.” ~Timothy R. Clark
Do I believe that highly engaged employees make a difference in the customer experience? There is plenty of evidence and …
“When people go to work, they shouldn’t have to leave their hearts at home.” –Betty Bender
Work and success is about passion for what we do. We get up and go to work for a reason. …
“The only way to do great work is to love what you do.” ~Steve Jobs
Am I on a mission? I need focus and purpose to what I am doing. Without that, I am just …
What is the one über competency for being customer obsessed?
We all need to be passionately focused on great customer experiences. This is the driving force for profitability. Is there …
7 Wonders of Effective Customer Experience Leaders
7 Wonders of Effective Customer Experience Leaders CustomerThink has identified seven principles of simple, powerful, natural gifts that we’ve all …
What is the return on the investment in the stunning for the donor experience?
There comes a time where we have to make a decision. What will we invest in to make the donor …
Thinking about 2015: Being obsessed and focused on our customers is not an either/or kind of thing.
Being obsessed and focused on our customers is not an either/or kind of thing. It is “yes/and” at its core. …
Technology won’t save you
Will technology save you? Not likely. It can help transform you but without a passion for amazing experiences that customers …
Your passion for your mission and your customers can turn you into a hero
You have a passion for your mission. You want to do the right thing for your customers. You believe in …
The Digital Executive: Define relevance by how relevant the experience is
The customer journey is evolving (albeit very, very fast). That shouldn’t surprise you but it is good news. You haven’t …
Why you should fire some of your donors
There is a case to be made for transparency. Nonprofits are naturally conflicted about how much to say. Donors are …
The 7 Nonprofits that Inspired Us Most in 2013
Inspiration and passion make all the difference to a nonprofits mission. Most innovative nonprofits also leverage technology. Want to know …
Can you really narrow an interview down to 3 questions?
The move to create a digital business that is obsessed with customers requires talent. We all need the best people …
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