7 Wonders of Effective Customer Experience Leaders

Leadership

CustomerThink has identified seven principles of simple, powerful, natural gifts that we’ve all been given should be our standard to elevate customer experience to a higher plane.

These make great sense.

• To See… the future, envision possibilities, and create a vision to unique others in the cause
• To Hear… to listen to the core needs of customers and team members
• To Touch… to measure, to analyze, and create effective experiences
• To Taste… to understand, comprehend, and experiment in customer experiences
• To Smell… to predict, innovate, an anticipate what customers need
• To Laugh… to be enthusiastic, and bring a level of personality into our organizations
• To Love… to have passion and appreciate the intricacies of customer relationships

Source: 7 Wonders of Effective Customer Experience Leaders | CustomerThink