• Home
  • About
    • How to be saved!
    • Fortium Partners – Customer Experience Assessment, Strategy and Roadmap
    • Fortium Partners – Perpetual Security Program (PSP)
    • Fortium Partners – Discovery Assessment
    • Fortium Partners – Nonprofit Salesforce.com Quick Launch Service Offering
    • Fortium Partners: Digital Donor Experience Assessment, Strategy and Roadmap
  • Books
    • For the Love of our Donors
    • Digital Business Transformation in a Customer Obsessed World
    • The Digital Executive
    • The Digital Nonprofit
  • Customer Focus
    • Customer Experience
    • What a Customer Experience Focus and Obsession means to the Digital Executive
  • Digital Business
    • Mobile Articles
  • Strategy
    • Transformation Articles
  • People
    • Culture Articles
  • Process
    • Governance Articles
  • Technology
    • Cyber Security Articles

Digital Business

~ The Journey to Creating Amazing Customer Experiences

Category Archives: Strategy

"The common question that gets asked in business is, ‘why?’ That’s a good question, but an equally valid question is, ‘why not?’" ~~Jeffrey Bezos

May 7, 2017

It is all about the question most days. As leaders, we get to ask the questions and help everyone focus. …

Continue reading →

Creating a donor value framework

March 27, 2017

Not all data is of equal value and not every donor is either. Part of the framework that leads from …

Continue reading →

Do you have a content curation strategy? Do you have an eye for the awesome?

March 23, 2017

Do you have a content curation strategy? If not, now is the time to think about it. Original content is …

Continue reading →

Doing something about the data, insight and donor experience gaps

March 22, 2017

Knowing you have a gap in the data and the experience is one thing. Doing something that improves the experience …

Continue reading →

What’s on tonight? Will I be intentional with my time?

March 13, 2017

Will I be intentional with my time? It may be the single most important personal goal I can have. I …

Continue reading →

Social Media & Content Are Top Priorities for Marketers

February 26, 2017

Social Media & Content Are Top Priorities for Marketers — “Marketing in the digital world has come a long way from …

Continue reading →

“The only way to do great work is to love what you do.” ~Steve Jobs

February 23, 2017

Am I on a mission? I need focus and purpose to what I am doing. Without that, I am just …

Continue reading →

Manager of Business Results – Position available

February 17, 2017

This is too good to ignore. I’m guessing we could replace the Chief Digital Officer title up top with others …

Continue reading →

Is this the year of purpose?

January 6, 2017

It is a great question to think about. Will I be purposeful? It’s once again the time of year when …

Continue reading →

SMART goals are attainable in transformation initiatives

November 14, 2016

Goals should be both realistic and attainable for the digital business. While an attainable goal may stretch a team in …

Continue reading →

Sometime is now and somebody is you!!

November 4, 2016

When is the right time? Now is the time. You know it is true. Can’t someone else do this?This is …

Continue reading →

What is this moment about?

November 2, 2016

It is so easy to be unfocused. The things to compete for our time are endless and getting more so …

Continue reading →

How will you know when you’ve arrived?

October 31, 2016

How will you know “when you have arrived”? How will you measure progress? What does success look like? When will …

Continue reading →

Transformation requires being focused

October 19, 2016

In addition to be obsessed, the other essential ingredient to success in transformation efforts is focus. It must be recognized, …

Continue reading →

The customer has spoken: Every employee must be socially engaged

August 12, 2016

It doesn’t matter what industry you’re in or what position employees hold in your organizational hierarchy. It doesn’t matter if …

Continue reading →

Is the past killing our future? Do we have the courage to do the right thing?

July 18, 2016

There is a tough thing in life. We make business decisions and invest millions of dollars. Many times it doesn’t …

Continue reading →

What are the fundamental elements for the digital C-Suite?

May 23, 2016

If you are a member of the C-Suite or a senior manager, what does it really mean to “be digital”? …

Continue reading →

How do you visualize going viral?

April 11, 2016

We’ve heard about going viral for a long time now. Or at least it seems that way. Here is a …

Continue reading →

Why isn’t collaborating in the Cloud easier?

April 5, 2016

We want to collaborate. It just sounds good to say it. Why wouldn’t we? Of course we do. Everyone believes …

Continue reading →

40 Years of Apple stunning growth

April 4, 2016

This is an amazing chart. Even 10 years ago, who would have thought this would happen? “40 years ago, on …

Continue reading →

To reach our goals, make a mental movie

March 22, 2016

One of the core characteristics of the customer obsessed digital executive is purposeful leadership. This leadership is both purposeful and …

Continue reading →

Is where you are going strategically clear enough for everyone?

February 17, 2016

SMART goals are specific. Does your goal sound too general? It is probably not a SMART goal yet. The aim …

Continue reading →

Did Uber let their size keep them from disrupting a whole industry?

January 7, 2016

If you are a small to medium sized business, does that necessarily mean you can’t compete with the big guys? …

Continue reading →

Why SMART goals come before strategy

November 23, 2015

Goals are very important to the digital executive. They provide the direction on where to go and it is not …

Continue reading →

Waiting for the right time? Don’t wait. The time will never be just right. Finish it up today!

November 4, 2015

Waiting … Waiting some more …. Will the time be right today? Who knows for sure. Let’s get it done …

Continue reading →

In the digital world, it is “Just the facts” ~~ Please!!

October 13, 2015

Dragnet’s Sgt. Joe Friday character frequently implore informants to provide ‘Just the facts‘. We have all kinds of “facts”, data …

Continue reading →

Is the digital space coming of age for marketers?

October 9, 2015

The digital space is coming of age. While there are many new and maturing digital marketing technologies, many have begun …

Continue reading →

How great Nonprofit leaders inspire action for donor engagement

October 7, 2015

Why is important. It is in fact the starting point. Without it, our nonprofit, is just another commodity. Plenty of nonprofits …

Continue reading →

What is the right planning approach for the digital executive?

October 5, 2015

Having an approach or a framework for the work of the digital executive is very important. Being passionate about our …

Continue reading →

What is the CIO Strategy for the “Age of the Customer”

October 2, 2015

If you are a technology leader, you need a strategy for digital transformation. As more executives obsess over the customer …

Continue reading →

Why goals, strategies, planning and execution are important to digital transformation

October 1, 2015

Knowing where you are going, how you’re going to get there and being focused on execution is a key driver for the …

Continue reading →

"Some bosses say ‘but I’m not paid to be a shrink’; There’s a great pair of words to describe such bosses: Ignorant. Ineffective" ~Tom Peters

September 14, 2015

Managing and leading isn’t always the easiest thing to do. We deal with many different personalities and some days people …

Continue reading →

Should adoption of new technology be a top priority in digital business transformation?

September 10, 2015

Are you leading the charge in digital business transformation? Here are some things to focus on: New technology to enable …

Continue reading →

“It’s easier to focus on one number than it is to focus on a life.” ~Seth Godin

September 9, 2015

Here is the context. We should really, really make sure if we are measuring something, that it is important. As …

Continue reading →

"The genius of leadership is its humanness and heart." ~Lolly Daskal

September 1, 2015

There is a lot to be said about authenticity and a leader who has real passion. Matters of the heart …

Continue reading →

Have we reached a digital tipping point?

August 18, 2015

Is it about our digital budget or is it about having the right strategy, people and processes in place. It …

Continue reading →

Guest blog: Trent Ricker — How to Optimize Donor Engagement in Today’s Digital World

August 17, 2015

Today’s article comes from Trent Ricker. Trent (@TrentRicker) currently leads Pursuant as chief executive officer, where he brings more than 20 …

Continue reading →

Is this what collaboration looks like in your organization?

August 13, 2015

Is this what collaboration looks like in your organization? The CEO and the C-Suite can set reasonable limits on what …

Continue reading →

Leadership Is About to Get More Uncomfortable

August 11, 2015

It has never been easy to be a leader. Maybe it is tougher now than before and maybe it isn’t. …

Continue reading →

What is your mobile strategy?

July 29, 2015

According to Latha Maripuri, Director of IBM Mobile and Security Services, “mobile technology has unquestionably changed how we interact in …

Continue reading →

5 implications of the 2015 Millennial Impact Report for nonprofits

July 25, 2015

The 2015 Millennial Impact Report is out. It is well worth the time to read it. There are some important …

Continue reading →

Hirable like me?

July 10, 2015

Most managers would like to think they base their hiring decisions on candidates’ skill. But new research suggests that once …

Continue reading →

Donor Experience Transformation won’t be easy. In fact, it will be hard!

July 9, 2015

So many times, transformation into a donor focused world is framed as a no brainer. We feel like idiots that …

Continue reading →

What is the real cost of email?

July 8, 2015

Tom Cochran  believes that email is the most abused method of communication in every office environment. And the widespread perception …

Continue reading →

"The best advice that I can offer you is to learn the language of the C-Suite when making the case for what it is you believe is the right thing to do." ~Brian Solis

June 30, 2015

You have a passion for the customer. You know that improving the customer experience will make a difference. That is …

Continue reading →

Will you be the Change Agent? Will you embrace transformation?

June 25, 2015

Change is the second most popular word in 21st century. Why change is so tough and what really keeps (C-suite) …

Continue reading →

Why do you need a marketing technology strategy?

June 24, 2015

There is a whole lot of marketing technology in the market place. It would not be surprising to find that …

Continue reading →

As a leader, do you have more than two modes of operating?

June 23, 2015

Any great leader faces a multitude of challenges every day. Whether it’s communicating strategy, helping people through change, holding on …

Continue reading →

Is it productive to work at home or anywhere other than the office?

June 15, 2015

Certain subjects just naturally incite opinion wars. The big ones, like political preferences, or whether you’re Team A or Team …

Continue reading →

What is your Readers Digest idea?

June 13, 2015

This blog by Seth Godin is worth reading in it’s entirety. What is your Readers digest idea? We all have …

Continue reading →

← Older posts
Newer posts →

Enter your email address to subscribe to this blog and receive notifications of new posts by email.

Email Address:

Join 13K other subscribers

Top Posts & Pages

  • Most customer systems are designed to focus on the needs of the company and not the customer
  • Are we known for being peacemakers in the workplace?
  • Level 5 Leadership: The Triumph of Humility and Fierce Resolve
  • About
  • What is it for us to be pure in heart at work?

Tags

AgileAgilityCultureCustomerCustomer ExperienceCustomer FocusCustomer ServiceDataDigitalDigital BusinessDigital TransformationDonorDonor ExperienceEmployee EngagementFacebookFaith at WorkForrester ResearchGuest BlogInnovationJesusLeadershipMarketingMobileNonprofitPeopleSeth GodinSocial MediaStrategyTechnologyTransformation

Recent Posts

  • What to do if you are Overloaded
  • Joy — The Radiant Force
  • The Lantern in the Storm | A Fictional Short Story
  • The Unshakable Strength of Humility
  • The Pillar of Truth

Categories

Archives

Enter your email address to follow this blog and receive notifications of new posts by email.

Email Address:

Join 13K other subscribers

Tags

CultureCustomer ExperienceDigitalDigital BusinessDigital TransformationDonor ExperienceFacebookFaith at WorkForrester ResearchGuest BlogJesusLeadershipMobileNonprofitPeopleSeth GodinSocial MediaStrategyTechnologyTransformation

Top Posts & Pages

  • Most customer systems are designed to focus on the needs of the company and not the customer
  • Are we known for being peacemakers in the workplace?
  • Level 5 Leadership: The Triumph of Humility and Fierce Resolve
  • About
  • What is it for us to be pure in heart at work?
  • Book: The Digital Executive
  • Book: The Digital Nonprofit
  • 8 questions to ask around nonprofit donation thank you's and the donor experience
  • “If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.” - Jeff Bezos
  • Summary of Books

Blog at WordPress.com.

  • SubscribeSubscribed
    • Digital Business
    • Join 784 other subscribers
    • Already have a WordPress.com account? Log in now.
  • Privacy
    • Digital Business
    • SubscribeSubscribed
    • Sign up
    • Log in
    • Report this content
    • View site in Reader
    • Manage subscriptions
    • Collapse this bar
 

Loading Comments...