It is a great question to think about. Will I be purposeful?

It’s once again the time of year when I publish Temkin Group’s CX trends. In my post last year, we named 2016 “The Year of Emotion.” With my previous post, we declared 2017 “The Year of Purpose.” During this year, companies will be: Elevating Purpose. Over the past year, we’ve seen more articles discussing purpose, and leaders are beginning to […]

via 2017 Customer Experience Trends, “The Year of Purpose” — Customer Experience Matters®

Business Strategy