What are The Most Popular Apps in the World?
As we have recently learned, smartphone users in the United States spend more time using apps than ever before. On …
Author Archives: Michael Wilson
Individuals are one of the Four Keys to Nonprofit Leadership by Mark Roithmayr (guest article)
Welcome back to the fourth in the series of blogs on Nonprofit Leadership namely Vision, Constituencies, Individuals and Implementation. Today …
From a millennial to nonprofits – Can you give us bold and robust?
This is a stunning way to see what can happen when you are a digital nonprofit. It is a challenge …
Social Media is about the customer, not us
We all know that the social media scene is shifting fast. What we may think is a trend may have …
Most Cyber Attacks Are An Inside Job
According to Statisa, “Cyber attacks are a constant threat to businesses around the world with vast sums of money being …
Why Digital Transformation Must Begin with You
We can agree that transformation is mission critical. Our business survival may depend on it. Where does it all start? …
Social networks are very mobile friendly. What does that mean for your content?
We all know that mobile has become a huge part of being a digital business. We may not be aware …
What kind of business technology scorecard do you use?
Do you have a scorecard that translates your key goals and strategies in a way that drives performance? Have you created …
Why don’t donors don’t always give year after year?
The challenge is that donors don’t always give year after year. Donors staying loyal is the exception, not the rule. …
Twice the Time – Same Number of Apps
“These days, smartphone users have millions of apps to choose from. But how many apps do they actually use? According …
Lack of Accountability: Is it the enemy within?
Are we our own worst enemy? As we build a digital business, what is a very important people issue not …
What are the rules of employee engagement for a great customer experience?
More and more, we are beginning to recognize that a key to the customer experience is highly engaged employees. Gallup …
What are the fundamental elements for the digital C-Suite?
If you are a member of the C-Suite or a senior manager, what does it really mean to “be digital”? …
What does it take to win in a post-digital world?
The pace of change is stunning. Consumers have now moved from feeling empowered by digital technology to being entitled to …
Who Owns Enterprise Analytics and Data? How about the CEO?
This is a very interesting suggestion that the CFO owns enterprise analytics and data. My sense, while it is well …
Constituencies are one of the Four Keys to Nonprofit Leadership by Mark Roithmayr (guest article)
Welcome again to our ongoing series on the Four Keys to Nonprofit Leadership namely, Vision, Constituencies, Individuals and Implementation. This …
Is it all about transformation? What about agile initiatives to solve urgent problems?
I am an advocate for transformation. I am also an advocate for speed. There is work to be done that …
How do you create a digital business when experienced leadership is hard to find?
Teamwork is essential in business. Volumes have been written on it. There is current a dearth of digital leadership due …
Will a satisfied donor renew their gift?
Let’s start with the premise that many donors are not engaged, committed and will probably not renew their gift. You …
How Smooth is the Path for Mobile Customer Support?
Consumers who are inseparable from their smartphones and apps increasingly represent the average customer across industries, placing pressure on companies …
Improving the donor experience so as to never fear it being shared
Our donors are sharing experiences they have with us. This profoundly influences the journey others they know will take and …
Johnson & Johnson’s CIO Leverages A Proven Blueprint For Success In The First 100 Days
When you take on a new leadership role, there is a definite honeymoon period. As leaders we know it and …
“If it was easy, you would have already achieved the change you seek.” ~Seth Godin
Seth Godin makes a great point here about transformation. It is hard work. It is about changing the way we …
Twitter Struggles to Reignite Its Growth Engine
“When Twitter reported its first quarter earnings this week, those who had hoped that the company finally found a way …
Competing departments are holding back digital transformation
The CEO has to lead the way on this. The CEO has to build the culture. Silos always exist. There …
Stunning experiences will lead the way to meaningful donor engagement
We are ready to open our mind, our heart, and our imagination to create new journeys and experiences for our …
Transformation change is more about culture than strategy
We have a lot to do. Our plate is full. Who needs one more thing on the list? My guess …
Should I sweep the floor or sell tomatoes?
The broker was dumbfounded. “You don’t have an email, and yet have succeeded in building an empire. Can you imagine …
How do our nonprofit moments of truth look to donors?
As you would expect, Google has done some amazing research on the connected consumer experience. It is worth it to …
Rise of Digital Music Stops the Industry’s Decline
“2015 was a pretty good year for the music industry. According to IFPI, worldwide recorded music revenues totaled $15 billion, …
“Greatness can’t be a policy, and it’s hard to delegate to bureaucrats.” ~Seth Godin
We can be a part of what is great. It isn’t easy some days. It is a fight. We need …
How important is the moment where a donor decides to engage?
There comes a moment where a potential donor makes a decision to engage. They may be just “testing the waters” …
How do we capture the attention of Generation C (Connected)?
The connected customer or potential customer, is one of the most important but challenging issues we must all address. They …
Einstein’s Secret to Amazing Problem Solving (and 10 Specific Ways You Can Use It)
The definition of the problem will be the focal point of all your problem-solving efforts. As such, it makes sense …
Why is your website losing search engine traffic?
Why is your website losing search engine traffic? Probably because it is old. As a digital executive who is building a digital …
E-commerce Sales Tools and Customer Experiences that Are Shaking Up Business
Consumers are flocking to our E-Commerce sites and buying. The challenge is that the customer experience is not static. Others …
The 4 TED Talks That Leaders Need to Watch
Although it began as a onetime event 32 years ago, the annual TED convention has grown into a global enterprise …
Why do customers feel like we are treating them all the same?
Why do customers feel like we are treating them all the same? Because, for the most part, we are. Think …
Do we really want to treat our customers like plankton?
Who wants to be plankton? Seth Godin, in a very insightful blog post, gives us the answer. We don’t want …
Vision is one of the Four Keys to Nonprofit Leadership by Mark Roithmayr (guest article)
Vision is one of the Four Keys to Nonprofit Leadership by Mark Roithmayr Last month we spoke about the Four Keys to …
Is the connected donor distracted or engaged?
We see it every day. We are at an event and someone holds up their phone to video or take …
How do you visualize going viral?
We’ve heard about going viral for a long time now. Or at least it seems that way. Here is a …
Is there a ROI to Social Media?
We have all tried to justify our investment in Social Media. Is it time to move on from that notion? …
Will the Rightful Customer Experience Owner Please Stand Up?
The customer experience is a journey involving many along the way. Does the sales department “own the relationship”? What about …
Trouble with the Curve? Why Microsoft is Ditching Stack Rankings for employee evaluations.
Does your company evaluate “on the curve”? It is quite possible they do. You may not even know it if …
Why isn’t collaborating in the Cloud easier?
We want to collaborate. It just sounds good to say it. Why wouldn’t we? Of course we do. Everyone believes …
40 Years of Apple stunning growth
This is an amazing chart. Even 10 years ago, who would have thought this would happen? “40 years ago, on …
Now is the time to make different decisions for our donors
As a nonprofit executive, we have focused on some traditional markets and strategies. Our mission has compelled us to think …
Talking to our audience, instead of our selves by Chris Clarke (Habitat for Humanity)
Guest Blog: Chris Clarke — Talking to our audience, instead of our selves Chris Clarke is Habitat for Humanity International’s …
From stunning Moments of Truth to amazing journeys
From stunning Moments of Truth to amazing journeys, the focus on the complete customer experience is critical. Touch points are …
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