GuideStar Redesigns Charity Profiles to Emphasize Results
For the first time since 2009, GuideStar has redesigned its 2.4 million charity profiles to place stronger emphasis on programming …
Author Archives: Michael Wilson
Why 2016 Will Be The Year Of Digital Signage And Displays
Since Forrester was founded in 1983, they’ve never had a coverage area on digital signage ̶ until now. Why? In the …
How Social Media is changing business in an open and collaborative world
Social media isn’t going away. It is the way of the new world and empowered employees. Employees want a more …
After 10 months at the helm, Chandini Portteus has resigned as president and chief executive of the Livestrong Foundation
Chandini Portteus has resigned as president and chief executive of the Livestrong Foundation 10 months after being named to lead …
What is the return on investment in the customer experience?
People always ask about the connection between customer experience and business results. Well, here’s some visual evidence of the linkage. …
Microsoft Is Pulling the Plug on Windows 8
I used Windows 8 but mainly stayed on the desktop side. Just bought a Surface Book running Windows 10 and …
How companies become digital leaders
Great podcast from McKinsey. Digital transformation isn’t going away. It is only accelerating at an unprecedented pace. Just about every …
10 Facebook features to watch in 2016
Facebook continues to expand its services. It is hard to keep up with it all. It has stiff competition on …
“The number one thing to steal from your competitors: Wisdom.” ~Seth Godin
I need more wisdom. I don’t have to look far to find it. “What have I learned from others” is …
Tough Times Ahead for the Tech Industry? Are we over the shiny new object?
Accenture conducted an international survey to take the pulse of today’s tech consumer. The results are sobering, as a decade …
Can one simple oversight bring our stock price down 8% in two weeks?
It is easy to underestimate the new power that consumers have in the digital world. Don’t let it happen to …
Guest Blog: Mike Capone — Accelerating Innovation in Clinical Research Digital Strategies
Mike Capone brings a unique blend of client-facing operational experience and strong technical knowledge to his role as head of …
What is the real rise in nonprofit giving?
What is the real rise in nonprofit giving? After adjusting for inflation, charitable giving by Americans is more than …
Contact center customer experience trends to stay on top of for 2016
The pace of change in the customer experience is moving fast. Consumer expectations are ramping up to the highest common …
Is hierarchy overrated?
(Photo credit: Wikipedia) There are a number of trends that are converging that make it easier to have less hierarchy. …
Did Uber let their size keep them from disrupting a whole industry?
If you are a small to medium sized business, does that necessarily mean you can’t compete with the big guys? …
Big Gifts From the Wealthy Weren’t Plentiful in 2015
The size of the biggest gifts from rich donors and their foundations fell significantly in 2015 compared with 2014, according …
Are you ready to primarily use visual content?
The old saying claims that a picture is worth a thousand words, but video ups the ante. According to Forrester …
6 important characteristics to step into the digital leadership void
CIO’s are well positioned to lead a company digital transformation. They are logical place to look for leadership. What does …
Why we no longer need HR departments
I must say, this article from Bernard Marr is bold in suggesting we don’t need Human Resources departments. The real …
Online Giving Trends from The Chronicle of Philanthropy
Follow important developments in online fundraising with The Chronicle of Philanthropy new data dashboard. See which causes have raised the most, …
11 Customer Experience Trends for 2016 (The Year of Emotion)
There are lots of list like this at this time of year. Bruce Tempkin always has great insight. Culture change …
What are the questions to ask about digital transformation initiatives?
Transformation isn’t easy and many times it fails. There are a variety of reasons. It isn’t easy and it won’t …
How can you stay on top of the fund raising content you need to know about as a fund raiser?
Are you having a hardtime keeping up with the latest in fund raising trends and content? It can happen easily. …
What does a modern CRM system look like?
CRM systems have been around a long time. Companies have had more failures than successes but the systems keep getting …
John Wooden: Playing on principles of caring and leadership
I have long admired John Wooden but had never heard this story. I think this is a must read. What was it …
Nonprofits Voice Opposition to IRS Proposal on Social Security Numbers
What is being proposed by the IRS is outrageous. Without going on too big of a rant, it is hard …
CMOs: Step Up To Lead The Transformation To Customer Obsession
We need leadership from the Chief Marketing Officer role to focus on the customer and the customer experience. Of all …
Microsoft Restyles Philanthropy Unit Under New Name and Leader
Now here is some good news for nonprofits. Microsoft has long been a friend of the nonprofit community. Microsoft announced …
A good case for not hiring a CDO (Chief Digital Officer)
Martin Gill at Forrester Research says don’t hire a Chief Digital Officer. Chief Digital Officer (or CDO) is the latest …
Is digital transformation like adding racing stripes to a 20 year old Chevy?
Digital business transformation is about making fundamental changes in how business is conducted in order to help cope with a shift …
Did cost cutting backfire on the American Red Cross?
My sense is that containing the costs was probably necessary. It is always painful and the short term consequences aren’t …
Guest Blog: Jay Scott — Sparking Breakthroughs, a Holiday Wish
Jay Scott is the Co-Executive Director of Alex’s Lemonade Stand Foundation. When his daughter Alexandra “Alex” Scott decided to hold …
Does the customer experience need more emotion?
Does the customer experience need more emotion? How customers feel about the experience they are having with us is important. …
What is happening to volunteerism in America? Volunteerism Rate Inches Downward to New Low
What is happening to volunteerism in the United States? Could it be that the traditional, time intensive approach is not …
Have we forgotten to engage emotionally with customers?
Having the right numbers is critical. But CEOs are human too, so you should also strive to get them to …
Make Money, save money with an amazing customer experience. Any Questions?
Make Money. Save Money. Any Questions? Given that senior executives like to get things done… … it shouldn’t come as …
Is “Treat Every Donor Like A Major Donor” good advice?
An interesting phrase occasionally pops up in presentations, blog posts and even marketing slogans. You’ve probably seen a variation of …
3 Strategies to Sell the CxO on Customer Experience Management (CXM)
Do you have a “burning platform”? If so, making the case for investing in customer experience management is in order. …
Is it time to stop surveying customers?
Over the last few years, it seems as if masses of companies have decided to start “measuring” customer experience. They …
How technology entrepreneurs embrace philanthropy
Mark Zuckerberg, founder and CEO of Facebook, announced has announced that he’s planning to give away 99 percent of his Facebook’s …
7 strategies to drive digital transformation to experience higher profits and revenue growth
Companies that embrace new digital skills and technologies are more likely to experience higher profits and revenue growth, according to …
Are you ready for digital invaders?
Are we preparing for the digital invaders? Disruption is happening or about to happen. We may be completely unaware of …
These Technologies Will Shape the Near Future
“Over the past few years, we have witnessed a number of technological revolutions. First there was the rise of smartphones, …
Are you ready for #GivingTuesday ?
Now in its fourth year on December 1st (this year), #GivingTuesday is a global day of giving fueled by the …
Why SMART goals come before strategy
Goals are very important to the digital executive. They provide the direction on where to go and it is not …
Is it being digital or being customer focused?
Recently David Cooperstein from Forrester Research invested a fair amount of time with CMOs and agency executives, working through the …
Are middle managers an obstacle to a customer focused world?
There is a common perception that middle managers can be an obstacle to a customer focused world. That perception is …
Predictions 2016: Welcome To The Digital Savvy, Customer Obsessed Leader
Our business world continues to change at a very dizzying pace. 2016 will not be any different. We all need …
Micromanagers: Flushing Companies Down the Toilet, One Detail at a Time
We all know it is true. We hate to be micromanagers. We hate to be micromanaged. And yet, do we …
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