Huw Webber is an experienced systems analyst and management consultant. His company, oxford logical consulting, specializes in removing or ameliorating …
There is a gap that is growing in your company. It is the gap between the connected customer, their expectations …
If your company has more than 1 department then the reality is that you have silos. The larger you grow …
Earning relevance with your customers requires much more than the adoption of the latest technology or being on the social …
So you’ve jumped into social media as a part of your digital marketing and customer strategies. Now would be the …
What is the single most important digital business trend? I think it is fair to say we have entered the …
We all get caught up in the way we have always done things. To build our digital businesses, we all …
If you want to set yourself up for financial prosperity, knowing how to properly and professionally ask for a raise …
There is a revolution going on with customers. The relationship they may have had with your mission and brand in …
Here is a very insightful list via Top 12 Reasons Why Best Practices Suck | Donor Voice. I don’t think there …
Sometimes you just have to say that the Emperor has no clothes on. What does innovation really mean? Why has …
Here are some good questions. What does your company stand for? What does it represent? Who does it stand for? …
I am a big fan of the work that Constellation Research does. We have lots of lists that writers develop …
Is customer experience an art or science? It is part art and part science and a whole lot of social …
Your customers are sharing experiences they have with you. This profoundly influences the journey others they know will take and …
An essential ingredient to success of digital business change is focus. It must be recognized, when you are obsessed with …
The move to create a digital business that is obsessed with customers requires talent. We all need the best people …
Mukul Chopra is Vice President & CIO at Communities In Schools National Office in Washington, DC. Mukul is a Business Technologist. Mukul …
Big data is all the rage. Why? Harnessing the insights buried in the mountain of data to improve the experience …
There is something about a promise, for executives of integrity, that propels us ahead. The key is to not “over …
What does the current journey look like for your customers? Have you mapped it out? It doesn’t have to be …
Engaged employees create a culture where customers are highly engaged. Study after study demonstrates it. Engaged employees, who work with …
Jeb Dasteel is Senior Vice President and Chief Customer Officer at Oracle. He has been with Oracle since 1998. Prior …
It is very, very important to think out clearly the digital goal and strategy. It is obvious if you are …
Robert Cacace is founder of RobertC Consulting. They provide strategic direction to companies struggling with the intricacies of merging business …
The job of a CIO is a tough one. Understanding and being able to communicate highly technical concepts in plain …
This is right on target. Most of the time we forget about the value of good processes, systems and checklists. …
You are ready to open your mind, your heart, and your imagination to create new journeys and experiences for your …
Clement Teo from Forrester Research recently reported in from a Next Generation Telecom Summit in Honk Kong. There is agreement …
Bruce Temkin at Customer Experience Matters has done a masterful survey on what distinguishes purposeful leaders. Purposeful leadership is key to …
Mike Capone is CIO SVP at Qlik. He serves as General Manager of an International HR/Payroll Outsourcing Business Previous – …
In this day and age, we all should obsess over the customer experience. That is the focus that brings us …
There are differences on how to approach your business. You get to decide. How conscious is that choice? Has inertia …
If you’ve given any thought to starting a business with a partner you’ve most likely considered how you would split …
Most of today’s media “success stories” are about digitally “native” companies like Google and Facebook. Meanwhile, many of the great brands of …
Is Information Technology a support area? The traditional, “keep the lights on” world of technology just won’t cut it anymore. …
Kevin Schulman is founder and managing partner of DonorVoice, a company helps non-profits increase retention and donor loyalty with an …
Reggie Henry joined ASAE in November of 1994. His responsibilities are to implement “exemplary” systems at ASAE that can serve …
Disruption is here or at least on the horizon. The cost to start up and create new models of business …
Sharyn Leaver, VP, Group Director explains that today’s business environment has radically changed and the need to become a truly …
Big data is great if in fact you have lots of data. Most of us don’t have enough data to …
Part of becoming a digital business is a willingness to encourage employees to be more digital. One aspect of that …
The following is a condensed excerpt from the book Confessions of a Successful CIO: How the Best IT Leaders Tackle …
You are beginning to know a new customer. They are a blend of the traditional, the digital and the connected. …
Businesses are being disrupted at every turn. Much of the disruption has to do with successful use of digital approaches. …
I think, based on my experiences, that much of what is called customer service, is simple “go away”. Seth Godin …
Much has been written and said about millenials. Here are some good ideas from Eric Holtzclaw on “millennial” motivation. They …
Video is becoming king of the social world. Studies indicate that over 50% of Americans watch user-generated video at least …
Customer centricity and customer experience is often associated with steps that companies in the private sector can take to build …
Temking Group eBook: Humanizing Customer Experience The Temkin Group has labeled 2018 “The Year of Humanity.” To support this theme, …
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