The Temkin Group has labeled 2018 “The Year of Humanity.” To support this theme, over the past year they have conducted research and developed content – such as this eBook – specifically aimed at helping fellow CX professionals improve the world around us.

In this eBook, Humanizing Customer Experience, you will learn about:

• The Six Key Traits Of Human Beings that are important to understand how people think, feel, and act.
• How individuals can improve humanity by embracing diversity, extending compassion, and expressing appreciation.
• Three strategies for CX professionals to improve humanity: act with purpose, create positive memories, and cultivate deep empathy.