Leadership

Bruce Temkin at Customer Experience Matters has done a masterful survey on what distinguishes purposeful leaders. Purposeful leadership is key to a culture that is focused on delivering amazing customer experiences.

We compared the frequency with which very successful leaders demonstrated the behaviors with the frequency demonstrated by other managers. The behaviors with the largest gaps represent the most distinguishing characteristics of purposeful leaders. 

via 10 Behaviors That Distinguish Purposeful Leaders | Customer Experience Matters.

So what are great leaders much more likely to do?

1. Motivate other people to deliver their best work
2. Help people understand complex situations by describing things in simple terms
3. Help people make decisions by presenting clear options
4. Motivate other people to work together to achieve a common goal
5. Look beyond obvious choices to find innovative solutions
6. Admit to his or her mistakes when there is a problem
7. Help his or her employees identify and achieve their personal goals
8. Make decisions that will help the organization achieve its long-term goals even if they do not benefit the organization right away
9. Coach and mentor other people
10. Communicate a clear and compelling vision of the future