Changing culture is very tough. Some days it almost feels impossible.

Is it worth it to build a culture based on amazing Customer Experiences? Yes, it is.

And so … let the journey begin.

“I often say that the customer experience your organization delivers is a reflection of your culture and operating processes. In other words, what customers experience outside is based on what’s going on inside. To consistently differentiate your customer experience, you need to transform your culture.” ~Bruce Temkin

via What is Culture? How People Think, Believe, and Act | Customer Experience Matters.

Transform Culture