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Digital Business

~ The Journey to Creating Amazing Customer Experiences

Tag Archives: Business Transformation

How to transform your organization.

October 19, 2023

If you want to thrive in today’s volatile and uncertain business environment, you need to transform your organization and reinvent …

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Will our culture propel or kill new ideas?

September 22, 2021

The pace of business continues to change and move faster and faster. That is clear and it requires that we …

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Is your business about to get left behind?

July 18, 2021

Brian Solis nails it. This isn’t time to react. This is the time to lead. Now is the time to …

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Level 5 Leadership: The Triumph of Humility and Fierce Resolve

February 17, 2021

Consider this from a great article (and book) from Jim Collins.  In 1971, a seemingly ordinary man named Darwin E. Smith was …

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“To consistently differentiate your customer experience, you need to transform your culture.” ~Bruce Temkin

November 15, 2017

Changing culture is very tough. Some days it almost feels impossible. Is it worth it to build a culture based …

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Why is transformation necessary to the Digital Executive?

January 16, 2015

Be Transformative – Digital business transformation is about making fundamental changes in how business is conducted in order to help cope …

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Your journey to change and transformation

December 16, 2014

You are on a hero’s journey. You have a passionate desire to learn how to harness disruption and innovate in …

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Top Posts & Pages

  • “When people go to work, they shouldn’t have to leave their hearts at home.” –Betty Bender
  • Cvent reports that on average, customer retention rates are 18% higher when employees are highly engaged.
  • Do you need fresh eyes in your company?
  • Customer Experience Maturity Model
  • The death of the sales funnel

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Tags

CultureCustomer ExperienceDigitalDigital BusinessDigital TransformationDonor ExperienceFacebookFaith at WorkForrester ResearchGuest BlogJesusLeadershipMobileNonprofitPeopleSeth GodinSocial MediaStrategyTechnologyTransformation

Top Posts & Pages

  • “When people go to work, they shouldn’t have to leave their hearts at home.” –Betty Bender
  • Cvent reports that on average, customer retention rates are 18% higher when employees are highly engaged.
  • Do you need fresh eyes in your company?
  • Customer Experience Maturity Model
  • The death of the sales funnel
  • Do your customer systems and tools actually focus on your customers?
  • “Highly engaged employees make the customer experience. Disengaged employees break it.” ~Timothy R. Clark
  • “If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.” - Jeff Bezos
  • Level 5 Leadership: The Triumph of Humility and Fierce Resolve

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