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Digital Business

~ The Journey to Creating Amazing Customer Experiences

Previous articles

What is millenial motivation about?

April 29, 2014

Much has been written and said about millenials. Here are some good ideas from Eric Holtzclaw on “millenial” motivation. They …

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Is customer centricity just for the private sector? What about nonprofits and the government?

April 28, 2014

Customer centricity is often associated with steps that companies in the private sector can take to build closer relationships with …

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Is customer-centric change a no-brainer?

April 28, 2014

Doug Leather suggest there are three questions to think about when it comes to changing how we work with customers. …

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How important is integration of print and digital data? We need smart data solutions.

April 27, 2014

We live in a consumer world where more and more there is an expectation that companies and nonprofits have the …

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Are you ready for the Internet of Caring Things?

April 26, 2014

Talk about disruption. Is your business or nonprofit ready for the Internet of Caring Things? In a trend briefing from …

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Do you need fresh eyes in your company?

April 25, 2014

Things in every company, to some extent, get on auto pilot. There isn’t anything wrong with that. It just happens. …

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Is your nonprofit ready to take advantage of crowdfunding to generate more income for your mission?

April 24, 2014

Beth Cantor reported out at the recent  Association of Fundraising Professionals Conference where she was on a plenary session about “Social Media …

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Top Posts & Pages

  • The cure for anxiety is God-confidence not self-confidence.
  • Unifying the experience for the customer
  • “If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.” - Jeff Bezos
  • What is the Customer Experience Index? Why should you care?
  • Strategy and Leading Indicators

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Tags

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Top Posts & Pages

  • The cure for anxiety is God-confidence not self-confidence.
  • Unifying the experience for the customer
  • “If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.” - Jeff Bezos
  • What is the Customer Experience Index? Why should you care?
  • Strategy and Leading Indicators
  • “The best way to find yourself is to lose yourself in the service of others.” - Mahatma Gandhi
  • Level 5 Leadership: The Triumph of Humility and Fierce Resolve
  • “Most of what we call management consists of making it difficult for people to get their work done." ~~Peter Drucker
  • Why goals, strategies, planning and execution are important to digital transformation
  • Customer Experience Maturity Model

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