Why it is important to measure the success of nonprofit programs?
The mission of nonprofits is to do good. A core question is, how do you measure good? It can be …
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Why tracking prospects from social media contacts is fundamental?
This is interesting. It also seems fundamental. I am sure way to many of us are guilty of “believing the …
What is the relationship between technology and the future of business?
People first. That’s where this discussion begins. Brian Solis guest on this episode of Revolution is NetSuite CEO Zach Nelson. For running one of the leading …
Why customers expect instantaneous communication and amazing service
Customer expectations have changed. We want and expect that you know us, you remember us and you will serve us now. …
Is your nonprofit taking a cue from NPR?
As nonprofits, we all want donors. In a perfect world, they would renew every year, giving higher amounts to our …
Donors go down but income goes up for Academic Institutions
Before the economic recession, the national trends in higher education were ‘donors down’ and ‘dollars up’. That all changed in …
How often does this happen when you talk to someone at a call center and how difficult is it to do right?
Has this happened to you? I called a company I do business with a lot. I was calling from my …
The ‘Peanut Butter Manifesto’ — We need to focus not spread ourselves thin
We all need to focus. We know we are spread too thin. We need to courage to face this important …
How do you create a sustainable content strategy?
As digital executives, we all start many initiatives. It is also true that some loose steam. Some for a reason …
Can you teach someone everything?
A lot of things can be taught. Education, training and skill development are important. There is a science to much …
Do your customer systems and tools actually focus on your customers?
Most customer systems are designed to focus on the needs of the company and not the customer. Successful organizations see …
Guest Blog: Huw Webber — Technology Monetarism combats Technology Inflation
Huw Webber is an experienced systems analyst and management consultant. His company, oxford logical consulting, specializes in removing or ameliorating …
Who will step up to unify the experience for your customers?
If your company has more than 1 department then the reality is that you have silos. The larger you grow …
Is there a competitive advantage to social media?
If you haven’t jumped into social media as a part of your digital marketing and customer strategies, now would be …
Why do best practices tend to suck? Is copying a race to look the same?
Here is a very insightful list via Top 12 Reasons Why Best Practices Suck | Donor Voice. I don’t think there …
What is the single most important digital business trend?
What is the single most important digital business trend? I think it is fair to say we have entered the …
Search engine optimization mantras that are useful
We all get caught up in the way we have always done things. To build our digital businesses, we all …
What not to do. A counter intuitive approach.
I am a big fan of the work that Constellation Research does. We have lots of lists that writers develop …
“The innovation cult is dangerous, so avoid becoming enslaved by a word that, in reality, has lost meaning.” ~Peter Waterhouse
Sometimes you just have to say that the Emperor has no cloths on. What does innovation really mean? Why has …
The main thing: Focus
An essential ingredient to success of digital business transformation is focus. It must be recognized, when you are obsessed with …
We need some good examples of how big data is working
Big data is all the rage. Why? Harnessing the insights buried in the mountain of data to improve the experience …
Are your touch points providing instant gratification or instant misery?
What does the current journey look like for your customers? Have you mapped it out? It doesn’t have to be …
Is the experience for your customers simple and easy to use?
Clement Teo from Forrester Research recently reported in from a Next Generation Telecom Summit in Honk Kong. What do telcos …
Guest Blog: Jeb Dasteel — The Customer Connection – Building Lasting Relationships in an Instant Access World
Jeb Dasteel is Senior Vice President and Chief Customer Officer at Oracle. He has been with Oracle since 1998. Prior …
What distinguishes purposeful leaders focused on amazing customer experiences?
Bruce Temkin at Customer Experience Matters has done a masterful survey on what distinguishes purposeful leaders. Purposeful leadership is key to …
40 percent of charities raised less money last year
There is a two sided coin here for sure. 60 percent raised more. 40 percent raised less. I am not …
Can you really narrow an interview down to 3 questions?
The move to create a digital business that is obsessed with customers requires talent. We all need the best people …
Personalized health care predictions that will change our world
http://youtu.be/0M1DMdc1mQ0 In five years, doctors will routinely use your DNA to keep you well. Cancer will be treated …
Guest Blog: Why Einstein might call Big Data “spooky”? — Mukul Chopra
Mukul Chopra is Vice President & CIO at Communities In Schools National Office in Washington, DC. Mukul is a Business Technologist. Mukul …
Are you keeping score of employee contributions?
Engaged employees create a culture where customers are highly engaged. Study after study demonstrates it. Engaged employees, who work with …
Should we promise “big”?
There is something about a promise, for executives of integrity, that propels us ahead. The key is to not “over …
What should you obsess over?
In this day and age, we all should obsess over the customer experience. That is the focus that brings us …
A case study in digital transformation. What isn’t working at the New York Times.
We know it is tough moving from a traditional business to a digital business. This is highlighted clearly in the …
Guest Blog: Why you need a mobile strategy — Reggie Henry
Reggie Henry joined ASAE in November of 1994. His responsibilities are to implement “exemplary” systems at ASAE that can serve …
Are you creating Digital World Misfits
It is very, very important to think out clearly the digital goal and strategy. It is obvious if you are …
Guest Blog: Dumbsizing Your way To Destruction! — Robert Cacace
Robert Cacace is founder of RobertC Consulting. They provide strategic direction to companies struggling with the intricacies of merging business …
The digital business imperative
Sharyn Leaver, VP, Group Director explains that today’s business environment has radically changed and the need to become a truly …
Confessions of a Successful CIO: The DNA of the Best IT Leaders
The following is a condensed excerpt from the new book Confessions of a Successful CIO: How the Best IT Leaders …
How comfortable are you at participating in business strategy conversations?
The job of a CIO is a tough one. Understanding and being able to communicate highly technical concepts in plain …
What questions should a digital strategy answer?
Businesses are being disrupted at every turn. Much of the disruption has to do with successful use of digital approaches. …
What medium is king of the social world?
Video is becoming king of the social world. Studies indicate that over 50% of Americans watch user-generated video at least …
Guest Blog: Mike Capone — Creating and Empowering a Mobile Workforce
Mike Capone is Corporate Vice President of Product Development and Chief Information Officer, ADP. Combining a unique blend of client-facing operational …
Are you a customer-focused or operations-focused company?
There are differences on how to approach your business. You get to decide. How conscious is that choice? Has inertia …
Is Information Technology a support area?
Is Information Technology a support area? The traditional, “keep the lights on” world of technology just won’t cut it anymore. …
Guest Blog: Kevin Schulman — Strategy starts where your comfort level ends
Kevin Schulman is founder and managing partner of DonorVoice, a company helps non-profits increase retention and donor loyalty with an …
Digital transformation is turning every business into a tech business
Disruption is here or at least on the horizon. The cost to start up and create new models of business …
How Amazon Increased Sales 29% Using One Important New Technology
Big data is great if in fact you have lots of data. Most of us don’t have enough data to …
Are workers who can and do work anywhere (including home) more engaged?
I am a remote, or as I prefer to believe, an anywhere worker. I can work anywhere. And I do. …
More Than 7,000 Nonprofits in 120 Communities Gear Up for May 6’s “Give Local America” – Largest, Single-Day Charitable Crowdfunding Event Ever – powered by Kimbia
Crowdfunding is really taking off for nonprofits. It will be exciting to see the success of this, powered by our …
Guest blog: Roberta Anderson — Be your own advocate
Roberta Anderson is the Chief Information Security Officer for the City of Colorado Springs. She has over 15 years of …
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