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Digital Business

~ The Journey to Creating Amazing Customer Experiences

Tag Archives: Disruption

A central question to answer as a digital executive is “Is my company ready to be disrupted?”

March 12, 2019

A central question to answer as a digital executive is “Is my company ready to be disrupted?” Critical to this …

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Do you have a passionate desire to learn how to harness disruption and innovate in completely new ways?

January 25, 2019

You are on a hero’s journey. You have a passionate desire to learn how to harness disruption and innovate in …

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Disruption is here or at least on the horizon. Will it visit you soon?

October 31, 2018

Disruption is here or at least on the horizon. The cost to start up and create new models of business …

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Radical change and the need to become a truly digital business

October 30, 2018

Sharyn Leaver, VP, Group Director explains that today’s business environment has radically changed and the need to become a truly …

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The connected customer is the most disruptive for you.

October 24, 2018

You are beginning to know a new customer. They are a blend of the traditional, the digital and the connected. …

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The need for speed! — How can we accelerate innovation and change?

September 7, 2018

We all feel how fast things are moving. There is stuff happening we don’t see coming but then …. boom; …

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Digital business change — How to take a holistic approach

August 1, 2018

Digital technologies are changing everything. We all know this just from our personal experience. At work, we are on a …

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What causes disruption to your evolving digital business?

February 23, 2018

There are a number of disruptions that create havoc and chaos to your evolving digital business. Either individually and in …

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Digital Darwinism Has Created Digital Narcissists — Has it happened to my company?

September 13, 2017

I need to start by acknowledging that my business is being disrupted. I can’t ignore it. Am I in denial? …

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Think digital is a big deal? You ain’t seen nothing yet. When, not if, will you change your strategy?

May 5, 2017

Some days the message comes through load and clear. If my company is “digital” yet, I am way behind things …

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Disruption 101: Transforming an Innovative Idea into a Sustainable Business

July 7, 2016

Are you a software company? Should you be a software company? Are you about to be disrupted because you don’t …

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Am I ready for disruption?

March 11, 2016

Am I ready? Am I ready for someone else to disrupt my company? Can we disrupt ourselves? These are essential questions for …

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Why 2016 Will Be The Year Of Digital Signage And Displays

January 22, 2016

Since Forrester was founded in 1983, they’ve never had a coverage area on digital signage  ̶  until now. Why? In the …

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Leadership Is About to Get More Uncomfortable

August 11, 2015

It has never been easy to be a leader. Maybe it is tougher now than before and maybe it isn’t. …

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Disruption trend: Are you agile enough?

March 3, 2015

In a disruptive world, as a digital executive focused on your customers, you need to ask this question of yourself …

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How do you combine technologies to innovate?

December 11, 2014

This makes so much sense. It is the combination of technology that becomes so powerful in this model. Well worth …

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Focus your changes on engagement and not technology

September 22, 2014

We all know it. We all hear it. Leadership loves to talk about change. Employees love to ignore it. Talk …

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Does your org chart lead to complacency or disruption?

August 26, 2014

You have to love this funny chart but also Seth Godin’s great questions in his blog. Is it because it …

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How disrupting routines can create innovation – A lesson from Jazz great Miles Davis

July 2, 2014

Frank Barrett, author of “Yes to the Mess,” describes why being uncomfortable spurs creative thinking. I love it because he …

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The digital business imperative

May 16, 2014

Sharyn Leaver, VP, Group Director explains that today’s business environment has radically changed and the need to become a truly …

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What questions should a digital strategy answer?

May 14, 2014

Businesses are being disrupted at every turn. Much of the disruption has to do with successful use of digital approaches. …

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Digital transformation is turning every business into a tech business

May 6, 2014

Disruption is here or at least on the horizon. The cost to start up and create new models of business …

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Are you ready for the Internet of Caring Things?

April 26, 2014

Talk about disruption. Is your business or nonprofit ready for the Internet of Caring Things? In a trend briefing from …

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  • “When people go to work, they shouldn’t have to leave their hearts at home.” –Betty Bender
  • Cvent reports that on average, customer retention rates are 18% higher when employees are highly engaged.
  • Level 5 Leadership: The Triumph of Humility and Fierce Resolve
  • Do you need fresh eyes in your company?
  • Customer Experience Maturity Model

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Tags

CultureCustomer ExperienceDigitalDigital BusinessDigital TransformationDonor ExperienceFacebookFaith at WorkForrester ResearchGuest BlogJesusLeadershipMobileNonprofitPeopleSeth GodinSocial MediaStrategyTechnologyTransformation

Top Posts & Pages

  • “When people go to work, they shouldn’t have to leave their hearts at home.” –Betty Bender
  • Cvent reports that on average, customer retention rates are 18% higher when employees are highly engaged.
  • Level 5 Leadership: The Triumph of Humility and Fierce Resolve
  • Do you need fresh eyes in your company?
  • Customer Experience Maturity Model
  • The death of the sales funnel
  • Do your customer systems and tools actually focus on your customers?
  • “Highly engaged employees make the customer experience. Disengaged employees break it.” ~Timothy R. Clark
  • "Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~Donald Porter
  • Is it really "location, location, location" anymore?

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