Do you have a scorecard that translates your key goals and strategies in a way that drives performance? Have you created a framework for what it looks like? Here is a framework for a balanced scorecard that is a little different from many I’ve seen. Do you have one you could share?

Metrics are very important to both lead and lag indicators. Being clear what what goals and strategies will make a difference is leadership’s responsibility.

I highly recommend the approach that Forrester is advocating for in this blog article. It has some great visuals in it as well.

It’s time to re-think the report card used by CIOs to report on BT performance – tomorrow’s BT CIOs must look beyond the traditional IT Balanced Scorecard (BSC).I realize this is sacred ground for many people in IT (and some of my colleagues here at Forrester), so let me explain myself before I receive a barrage of complaints. The philosophy behind Business Technology (BT) recognizes technology as integral to every facet of every organization – as such, IT is very much an integral part of the business; we can no longer talk about “business” and “IT” as if referring to two distinct things. I’m suggesting that in the age of BT, we need a new scorecard that better reflects the impact of BT on the business.

via Does BT Need A New Report Card? | Forrester Blogs.