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Digital Business

~ The Journey to Creating Amazing Customer Experiences

Tag Archives: Business Technology

What kind of business technology scorecard do you use?

May 31, 2016

Do you have a scorecard that translates your key goals and strategies in a way that drives performance? Have you created …

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Where Are You On The Customer Focused Transformation Journey?

June 10, 2015

It is the age of the customer and we are all on a wonderful journey. Some one has to manage …

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Top Posts & Pages

  • Most customer systems are designed to focus on the needs of the company and not the customer
  • Should you add things to your to-do list you've already done, just to cross them off?
  • What is the Customer Experience Index? Why should you care?
  • Level 5 Leadership: The Triumph of Humility and Fierce Resolve
  • Why is changing culture like baking a cake?

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Top Posts & Pages

  • Most customer systems are designed to focus on the needs of the company and not the customer
  • Should you add things to your to-do list you've already done, just to cross them off?
  • What is the Customer Experience Index? Why should you care?
  • Level 5 Leadership: The Triumph of Humility and Fierce Resolve
  • Why is changing culture like baking a cake?
  • Guest Blog: Lisa Bowman -- Corporate to nonprofit: a marketer’s journey and the lessons learned
  • Are we known for being peacemakers in the workplace?
  • A Strong Purpose: Making Your Company a Magnet for Talent

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